The guy working was high as a kite and I didn't stay long enough to see if my phone could be fixed…read moreas I was worried I'd get a contact high- a hit box of pot!

Took less than 2 hrs to fix. Did a good job & helpful considering how damaged phone was.read more

Thanks for finally helping me get my service disconnected and the router returned. By phone it was…read morehard because no one was able to connect my account to the device I had been using. Shoutout to Josh and jasper for quickly addressing the problem and getting the return handled. The store has a check in screen when you enter but it was nice the manager got me checked in right away there was a bit of a wait but that's to be expected Friday afternoon.

We switched because this store manager Gabino and rep Josh promised us no fewer than 3 separate…read moretimes that our lines would be $25/line for 2 years. Go into another store a week later and told, no, they are $40/line. Call Gambino DIRECTLY and are assured, it just hasn't settled yet. It will be $25/line. Fast forward to yesterday when all of our service was cut off for non payment of a $400 bill!? Liars. Thieves. Gambino and Josh are just that. Lied to make a sale and now I'm on the line for it. Try calling that store! I dare you! it's an 800 number and you cannot get anyone on the phone and conveniently, Gambino is out on vacation. So I'm left now to write a bad review for them wherever I can. Now I have had to spend hours of my time talking with incompetents on the phone who weren't there originally so cannot help anyway. It's all heresy now and I'm sure that I'm screwed but don't believe this store! All they want is the sales and will say anything to get them. LIARS!

If I could give 0 stars I definitely would…read more Joshua is the WORST manager I have ever come across. I came in wanting to cancel my recently passed grandfathers plan, had his death certificate in hand and Joshua put a hand straight to my face saying he can't help. Me and my grandma waited 30 mins to be helped by another rep, when we were then told that he, a manager, had to deal with us. He rolled his eyes at the rep when she said he had to help us and then proceeded to take his time yapping on the phone with whoever until he got to us.

Barely helpful with my new iPhone purchase and so unfriendly. There were 3 people working there…read morethat day all sitting at separate tables staring at their phones, it was so weird. The guy who helped me did the least work possible. I asked him questions, tried to make conversation but he had no personality for sales, that's for sure. Of course when I got home there were things I wished I would have asked at the store but it seemed useless.

They dont realize they have a severe problem staring them in the face. At a few trouble shooting…read morecounters they have these internet data ports ready for use. I think there are 8 of them but the store doesn't realize they are useless. I looked into a few of them and most were heavily damaged on the inside. Can't be fixed just replaced. Yet the geniuses keep plugging the data cables in thinking they are working. They cant possibly work because of the damage inside. I bring this up because my fix there today took an hour and a half. It would have been far less time if they knew of the inside damage. At first glance they look fine. But when you look into them you can see the pin damage. Btw, I install data systems and have installed hundreds of these data ports. The genius bar needs to get smarter.

Really long wait at the Genius Bar despite a waiting area that was pretty empty the majority of the…read moretime. I had a scheduled appointment (although I was a bit late so I take full responsibility for that). After I was checked in and seated though it still was 47 minutes before a technician saw me, and almost an hour and a half before I was presented with a solution, which ended up being going to another store since they didn't have the parts needed to repair/replace my phone. I filled out the appointment request form very descriptively including the device type when making the reservation. I wish there was some sort of verbiage at the front and to state "hey we don't have this in stock, just so you know" Overall the staff was friendly, and I got to have some nice conversations with other customers. Could have been better, but I'm certainly not switching to Android, so I'll live. Just plan accordingly if you made an appointment. You may spend a large chunk of your day here.

Quick, fast, reliable, and AMAZING DEAL!! I originally…read morelooked at other places but this business is the cheapest.

BEWARE SCAMMERS!!!!!! USE COUNTERFEIT PARTS!!!!!! Read through the reviews....Do not bring your…read moredevice here to get fixed they will do way more damage, lie to you the list of shadiness goes on. The only thing this place is good for actually is a phone case. I went to get a phone case the man notice my phone was cracked in the back & offered to fix it my 1st mistake trusting him to do the right thing. I guess he should of never offered to remove the piece per Apple tech. He used fake counterfeit parts. Ruined my camera like literally. Well he will not be getting paid he probably does not cause he is a scam artist. I'm surprised he is allowed to continue to due business. Hope they shut y'all down. Yes I will be reporting to better business bureau. You probably owe alot of people refunds for breaking their devices.