My husband went in for a Crack screen and got it fixed. The screen would blink to black and would…read morebe all over place. Eventually the screen went black. We went back for the warranty to have replaced. They replaced it. Within a few weeks the screen started acting weird again. Then when he applied pressure for the finger print the screen went white and bright down the side. We took it back in. They said he had dropped it and refused to fix it even though it was a screen issue from the replacement. There was no sign of damage or cracking. They wanted us to pay full price for another screen even though the screens that had been put on were faulty or not working right from the start. Highly do not recommend if you're trying to replace a android screen from our experience. We have a Google pixel for reference.

They have good customer service If you have any problems…read moreafter repair they always ready to help and fix it

When I arrived at store I was completely ignored & had to ask for help. Even though other…read morecustomers were there they made me feel invisible as if they didn't care. When I finally asked after 10 mins. employee "Trey" was short with me and basically said wait in line.

Do NOT visit the AT&T store at 12080 Jefferson Ave, Newport News. I came in for a simple number…read morechange and the representative, without my authorization, added an extra phone line, upgraded my plan to the most expensive tier, and canceled my Trade-In promotions. This led to a significantly higher bill. When I returned to resolve it, another representative was combative and refused to help, deflecting responsibility. This behavior suggests unauthorized and potentially illegal account churning. However, I was able to contact AT&T customer service by phone later that day. The representative, Margarita, was fantastic, professional, and efficient. She swiftly reviewed my account, listened to my complaint , and restored my original plan and Trade-In promotions. Recommendation: If you need assistance, call customer service directly. Do not trust this location for any account changes.

Excellent turnaround time and quick fix. I truly appreciate…read morethe level of service that I got from this company. I would be more than happy to do business again.

Cell Phone Zone has excellent service and fair pricing. The guy fixed my cracked phone immediately-…read morelike, "bring it it, I'll fix it even if I have to stay late to get it done," which he did. I compared prices and he charged about 65% compared to other quotes. Friendly to boot. I noticed several iPhones and others for sale there at what I figure to be fair prices, at least lower than the trade-in values I found. The bottom line is, Cell Phone Zone is a good choice for cell phone service. I definitely will go there again if I need to. Hope not, though.

They sell printers…read more Did I say they sell printers? Yes I did. They sell printers but have a very limited ink supply. A lot of the new printers use ink in the bottles. Not a drop available. I gave them a two only because they did look at the other stores in the area. Guess what!?! Nope no ink there either. They didn't seem to have much of anything for what might be the biggest name in printing.

Why or why do I keep coming here for tech support? I've shopped at best buy for 2 decades, I've…read morebeen a total tech member for 5 years, have moved several times to different states, and this store has the WORST geek squad of any I've ever seen. You schedule an appointment (don't get me started on the new tech support AI in the Best Buy app) get there a little early, and wait over 30 minutes to get checked in, let alone served. What make an appointment if arriving on-time means nothing? When you have 3 people in line at Geek Squad, don't you think you'd have someone go over and check someone in? NO. You have 3 people standing at the desk at the front of the store, not greeting people, just talking with each other. Noone bothered to ask if I needed any assistance. Noone bothered to come help the 1 tech who was actually working. Don't waste you time here. Go to the store in Williamsburg.

They sold the phone I had bought and said "nothing I can do because I sold it". WORST customer…read moreservice and they will steal your stuff for commission. Fire Valarie as she was so rude and unapologetic, knowing full well my order secured that phone and it was paid for. I will never visit this site and will urge everyone I know to stay away from your store. Absolutely despicable behavior

After hours and hours on the phone with 1800 verizon customer service my husband and I went to the…read moreVerizon store in hopes that they would be able to help sort out major issues with our phone order and new service. Upon arrival we were helped by Taja little did she know her whole day would be consumed by helping us :) sorry Taja :) Online customer service lets say jacked some stuff up majorly and Taja spent a total of four plus hours with us helping us try and revolve all the issues. During that time Taja displayed patience of A saint! Its hard when you have customers that are aggravated due to someone online not doing there job correctly. Taja displayed empathy, kindness and relatability all key components to customer service relations. She did not complain when she and other associates had to stay late as we were on the phone with customer service for over four four hours . They have a great team at this location not only did Taja display outstanding customer relations Buddy also showed empathy and kindness towards our crazy chain of events and issues These associates deserve to be recognized for outstanding customer relations going over beyond ! I would give them a raise as its very hard to find people with problem solving skills and great customer service skill set. The manager I do apologize for forgetting his name he also encouraged his team and displayed great customer relations. Kudos to this team!!! I am thankful for the positive interaction of this team and assistance to help us resolve issues that beyond their control. Now where is my award for longest phone call in verizon customer service history 8 plus hours with customer support ! :) Tim and Caroline Sullivan