This Montecello at&t is a scam. If you wanna use it make sure you get paper copy of contract…read moresigned. They lie strait at your face that price is this and phone bill will be that and few hours later you'll start getting notices that you did not get phone the price they promised as the pricetag was wrong and they do add $10 next and insurances. i was told my phone bill will rise only $6,- insted it rose $220,-. I have made a complaint of this store and there is a police report of them refusing for full refund and restoring my old phone.

Great service. People with knowledge and competence. I appreciated the help. Att can be…read morecomplex and they were consistently helpful.

The guy was very thorough in testing the battery and evaluating to discover only the charging port…read morewas bad. He was able to fix it the same day on a Sunday. He also was very thorough with the waterproof sealant to ensure it was done with professional quality. I would recommend him to friends and family who live in Toano or Williamsburg. The shop is tucked back on the end of the shops along the street in New Town over back behind the movie theatre on a crossroad.

Best service and pricing anywhere near Williamsburg Va! If you need any electronic services this is…read morethe place to go to!!!!! 20/10 recommend

I rarely write reviews but this store and their staff deserve it. I just joined T-Mobile after 16…read moreyears with Sprint. All was good until I encountered some challenges due to wrong information provided by the reimbursement center over the phone. Not worth getting into those details. I will say that I was almost set to go back to Sprint before I went to the store. The manager, Taylor Gohar went above and beyond to help me with my issue. She dedicated over an hour with me at the store, reaching out to T-Mobile to advocate for me. At no moment she seemed annoyed or bothered with the amount of effort she was investing. At the end I left the store satisfied and with an amazing customer service experience that helped me almost forget the bad taste I had to begging with. I stayed with T-Mobile pretty much because of my experience at the store. I highly recommend you do business with these guys. They're friendly, professional and seem to truly care about their customers.

Out for hours in Williamsburg VA because of an auto accident at least one mile away...very, very…read morepoor communication for restoration! Hey! How about some sort of credit?

Be alert when they show you your next bill ! They add extras into account and when you get the bill…read moreyou're paying for add on service you didn't ask for like (100gb Hot Spot )$10 each line. Also changing your plan even though your cost of newer plan is less $$$ you pay extra for doing it if not on billing due date (like 1/2 way into billing cycle Paper Work That's what they said . Then you have to pay that bill (with add ons & extra fees and they will not remove those add ons until next bill Maybe in 3yrs I'll look into Cox since they'll beat Verizon prices and would also save money if using both Cox WiFi /cell plan (They all use the same cell towers )

Verizon has gone down quickly. I had hoped to switch from them however that didn't go as hoped. I…read moreneeded some paperwork from them but the attendant was very rude and wouldn't assist me, forcing me to have to return to Verizon again. I returned and signed in and after a while noticed the store attendant had removed my name and didn't bother to tell me, further wasting my time. Terrible company from the bottom to the top of Verizon.

Service depends on the person you interact with. I went to get a new phone yesterday, left the…read morestore with the new phone not set up for phone calls. Needed a SIM NUMBER. The guy never told me that. when I went back to them, they said "you have to call their main number for this.". when I called they said "the store should have set it up ". on and on. !! Unbelievable stupidity and service ! Will be breaking away at the end of our contract !!!

The service was excellent! Quick, friendly and pleasant. The staff helped us save money.read more

What could improve? Maybe start with your hiring process. I walked into an empty store and got the…read morevibe that I was interrupting the quiet. While your employee was helping me, she was blowing bubbles with her gum and accepted a personal call while I stood there. She took long pauses beteeen words and randomly stared out the window while I waited for a completed sentence. I don't know how you can fix all that.

The WORST customer service EVER! I'm blown away by this experience! My wife and I came in to return…read morea T-Mobile router in which T-Mobile said to return it to any outlet. We arrived, and they were very nice and acknowledged that we were alive, and then we continue to stand there for more than 45 minutes while they talked to a customer about an upload on his phone. I have to believe it was the manager or one of the top employees was also talking to the customer begging for a job away from this company, and all we wanted to do was return a T-Mobile router, and they would not even acknowledge the fact that we could be in and out quick. I am so disgusted. I will definitely call the corporate office, but I will never buy from them or ever subscribe to them again. If you look at my yelp comments, I usually do not go off like this, but this was the worst experience I ever had, I had to ask my wife. Let's leave now before I get Crazy.

I went to the Williamsburg site today to see if they could repair my broken charging port on my…read moreSamsung S22Ultra. They were able to repair it quickly, they were reasonable in cost and it was an overall great experience. I will go back to them as needed and will highly recommend them. Thank you, V. Williamsburg

Long post alert!…read more **Please stay away from this business** I originally had taken my post down to work amicably with the owner that said he refund or money because of bad tech. He had constantly given us the run around so I decided this is the best cutoff action, and to encourage future patrons to take your devices elsewhere. I had taken my daughter's switch to this location to be repaired because it wasn't charging. They charged me $181 to repair it which I paid with no issues. When I got the device back, not only did it not charge, the tech tried to give me a piece that was worth $5 to make it charge. I informed the tech that it

I can honestly say I walked into Batteries Plus completely misinformed about a battery purchase. I…read morethought I knew what I needed, but I was quickly humbled by how little I actually understood. Thankfully, I had the pleasure of being helped by the store owner, Tish, who completely turned the experience around. Tish was patient, empathetic, and extremely knowledgeable. She didn't make me feel embarrassed for not knowing, but instead took the time to explain everything in detail so that I could make the best choice. Her professionalism, kindness, and genuine desire to help stood out to me in a big way. Because of this level of service, I won't go anywhere else. Batteries Plus has earned my trust, and I'll always be a repeat customer at my neighborhood store. If you're looking for great products and even better customer care, this is the place to go!

Friendly and helpful personnel make this a great location. I buy AA batteries for a local…read morenot-for-profit theater group, plus motorcycle and car batteries for my personal use.