I worked with Joshua Tejada, who was not only easy to work with, but he was also kind and patient. He also took very good care of me, offering excellent advice about how my family and I should take advantage of existing Verizon promotions. Overall, a very excellent experience. read more

Encounter with Chris was not pleasant. He shouldn't be greeting customers or working with them. I explained that my previous trade-in experiences were very bad and he did nothing to assure me that this would be any better. Looked like he had other things he'd rather be doing instead of bringing up these ratings, because I would've done just that, had it been better. read more

Got there when they opened, one person ahead of me , 3 salespeople on floor , they waited on him immediately but put me on the waiting list , then waited on the next person to come thru the door that was actually with the first customer, after 25 minutes when they noticed me becoming angry the original guy that checked me in all of a sudden had time to ask what I needed and they didn't have it in stock . Horrible service sales staff not knowledgeable, go to att , better service and better employees read more

We are in our 70s and decided to transferred our phones from Verizon because their coverage wasn't good enough and their prices were WAY higher. I called, went to their website and chatted w them but the reply was "this product wasn't registered," But I kept getting a bill from Verizon so I went into this store to see why I was getting a bill the assistant manager left us purposely waiting 1/2 hour while we watched her do nothing and then was so rude I was shocked..she told me she couldn't help me and walked away while I was talking to her. Hope no other senior has to deal w that store. Go somewhere else!!! read more

BUYER BEWARE! Verizon does not have any 5G whatsoever in all of McLennan County! If you live in McLennan County and want 5G you will need to go with TM or AT. read more

Waited 2 for service before I gave up and left. At one point (about 45 min in) I was told that I was next in line, and then 20 minutes later that there were two people in front of me. A person that came in after us without an appointment left, then came back and was helped before us. At one point multiple employees stopped assisting customers and started to work setting up the display shelves instead of helping customers who had been waiting for over an hour. While setting up the display they kept setting off the security alarm, further adding to the frustration. At this point I would travel to a different city before returning to this Verizon store. read more

This used to be the only good service of the two Verizon stores in Waco, and once they were both good. Today when returning a defective phone, the replacement also had the same issue. Their choice was to treat me suspicious the ENTIRE time. Make we wait in line twice, then try to gaslight me about the problem with the phone. This was all for my disabled mother with dementia so even a little defect or design flaw can make using tech impossible for her. Yesterday when I bought the phone the workers were great and still were, but today the Manager Mercedes treated me like a criminal and a jerk. So I gave her a few choice words, took the iffy phone back and just told them I would deal with corporate (who isn't all that great either usually but we will see) If Verizon doesn't do right by my mother and I on this BS I dealt with today, then I am switching her to a different service. read more

If I could give a negative rating, I would!! My 80 year old father and wife have been Verizon customers for years. His wife was easily talked into new phones, plans, and other electronic devices by the smooth salesmen at the store. It has been 4 months since she passed away and Dad is still getting the run around and the exorbitant charges for the extra bells and whistles that are not being used. I would like to point out that he has an old FLIP PHONE and only uses it for calls... no texting or data at all. Yesterday he went to the store again to inquire about a charge of $80 for a 12 GB plan that he didn't understand. He is 80! The man that "waited on" him would not/could not explain what the charge was for and kept repeating "You signed up for it!". Dad assured him that he had not been the one who signed up for it as he doesn't use his phone for anything except phone calls. My poor Dad started to get frustrated as the Verizon representative refused to explain the plan or show him a breakdown of the charges. He also refused to cancel the plan. Dad asked to see the supervisor which was met with more resistance. The man printed out Dad's last bill and said they charge $5+ for printing out a bill, but he "would let it go this time"....WHAT?! Dad finally saw the supervisor and she was condescending, rude and would not work with him at all. They finally gave Dad a piece of paper with an 800 number to call to cancel the plan. Dad muttered "asshole" under his breath as he had lost his temper. He admittedly got loud; but, so did the employees. They also ordered him to leave and threatened him with calling the police. Dad left the store willingly, determined to never do business with them again. On the way out, he stopped to talk to a lady waiting to get into the store. He warned her against doing business there as they were not truthful. She was receptive to his comments. After he left, Dad called me. I could tell that he was very upset, so I invited him over. He was visible shaken by the encounter and I was concerned for his wellbeing! How could anyone take advantage of an 80-year-old man like that and be so rude and disrespectful ... especially one who had spent thousands and thousands of dollars with them?! Dad decided that he wanted to go apologize to the employees the next day as he realized he had over-reacted. So I picked him up and we drove to the store. The supervisor, Alyssa (sp?) met us at the door and immediately and loudly told us we were not allowed to be there and we could not come in. Dad said that we didn't need to come in but he wanted to apologize for his behavior yesterday. He was very sincere in his apology. Guess what? She refused to accept his apology! She was so incredibly condescending and she threatened him again. She started rehashing the encounter from yesterday and defended the way she and the other employee acted. I couldn't stay quiet anymore at this point and asked if that was Verizon's policy and did she not have any responsibility toward the customer at all? She said that her only responsibility was for her employees and she was following Verizon's policy. Wow! Dad repeated his apology and asked to let the other employee know that he was sorry and we left. I just hope this doesn't continue to wear on him. He tried to go the right thing. Shame on you Verizon, if you condone this type of activity! read more

I went in after work to get an upgrade on my phone and while the sales rep was nice she failed to let me know how much the accessories were during the sale and I ended up paying almost as much as the upgrade which to me is very unacceptable as in the past they've always let me know the price of everything. so what should've been a reasonable price ended up being almost double. I'll never again buy from a Verizon store again. be sure you ask how much the phone cases and screen protectors are at this location because they're not displayed on the boxes nor do the sales reps offer to tell you. I've let all of my family know about this experience and encouraged them to buy their phone accessories outside of the store. all the customer service offered to do was reprimand the rep for this lack of information and it seems to me that if Verizon rea valued their customers then they would gone further to make sure I was satisfied beyond the rep getting a bad review read more

So I hate to write a negative review, but since my blood pressure was once again raised by Verizon, I feel I have no other choice. They "sold" equipment to someone not authorized on my account and keep claiming it was authorized by my mom (who WAS ok on account), even though I've seen signatures and it's not hers. They have Edge program attached to my phone, which doesn't even qualify because it's an old 4S from over two years ago, which they can see on my account. Still, they won't budge, say they can't get that Edge charge off there. WHAT?! That's an extra $60/month. Incompetent staff? Yep. Good luck if you go here! read more

By working in the customer service field myself, going into a place and spending money you want to be treated like you actually matter and not just a number there. I went to go upgrade my phone walked in got checked in both reps were helping someone and the manager was standing behind the counter she checked me in and walked to the back. One rep got done helping some and said "can you hold on let me get them checked in" he got them checked in and proceeded to check someone else in who had just walked in as well the manger still in the back! She finally came out and said "he's next" which was me the rep said "I know, but I am going to help her (the person he had just checked in and I'm going to put her on the phone with customer service) and then help him. So I got my phones and I got up and left because no matter what was going on what's the point of checking someone in and then still making them wait why was the manger not on the floor! As I'm walking he he says out "hey bro you next" I said I'm good I walked up the manager asked her did she have the mangers card she said "we don't have cards to give him out" I asked for her BUSINESS CONTACT NUMBER OR EMAIL "we can't give that out" so that is why we are here. Yes I understand being short handed yes I understand the demand of customer but in any customer service field it's a level of customer service we all must give and this is not the first time I've went to this store and received no help I went in to get a sims card last week they said we don't have any free ones but if you go to the store on Bosque they have some you can purchase, so the MAIN store doesn't have the FREE ones but the AUTHORIZED RESELLER have ones you can purchase. I ordered a phone from someone in the store they ordered the wrong phone and then changed my card twice even after all that I came back and still service is still bad not asking for perfection just some decent CUSTOMER SERVICE please read more

Shawna was extremely helpful in helping me determine what issues I was having with my iPhone X. She replaced the SIM card and was informative and helpful throughout the whole process! read more

Wonderful service. Andrew went above and beyond to help me. I will definitely return. Thank you.

Horrible the manager wouldn't. Look at my account for a trade out of a Windows phone that Customer service said to take my phone into swap out . For an android phone. read more

Worst customer service ever. Overall Verizon has poor customer service, but for our area it has the best coverage. We literally left the store to purchase our phone outright from apple, just to avoid having to buy anything from them. read more

Wonderful service. Jacob went beyond his job and was patient, kind and funny. Helped my brother with everything and was honest and helpful.

I have always had a very good experience with Verizon especially with my trades however the only knock was I had to trade in a phone that was really buggy and many other people had the same issue..well they made me pay full price that day for it unless I wanted another of the same exact phone that was really buggy. read more

On our way to vacation we stopped at Verizon Wireless in Waco and made a purchase. All went well. On our way back we stopped again to make an additional purchase. While my husband made the purchase I asked to use the restroom. First person said to wait and she would take me back. Apparently they are required to escort you. She ignored me. I asked the second employee who was walking to the back to let me in to use the restroom. He said he would have to come back to get me and let me in a different way. I never saw him again. So, I asked the girl helping my husband with his purchase. She said she'd need to walk me back and would when she was finished with the purchase. She finished and walked away to the next customer. Really? I am a customer of Verizon. So is my husband. We spend thousands of dollars a year on wireless services. The least they could do is let me use the freak'in bathroom. The stores in Austin are much friendlier and helpful. They were hateful at the Waco store on west loop 340. Ugggg! read more

This has been the worst experience I have ever had with a retail company. We placed an order online June 30 to pick up at this location on July 1. When we arrived at this store they informed up the order needed to be canceled and placed at the store. We was informed the 230.00 would be returned to our account within 72 hours, July 17 we have yet to see that refund, but was charged again on July 1 at the store. We have had nothing problems with over charges, and account errors. When we went to exchange a device inside the 14 day return policy we was told to go back to this store due to the way it was messed up, and they would have to fix it. After calling and talking a manager we was told it was no problem, bring the device in and exchange it, he would set it all up. After another 1.5 hours at this store today the bomb shell of over 100.00 more would be needed to complete the hassle free, exchange policy. Later learning it was not an exchange it was a forced upgrade. I am guess due to the way everything has been messed up... This is a total disaster and every time it ends up being almost 2 hours in the store or on the phone. Not to mention we spent over 5 hours at this store on day on as they tried to fix what was screwed up.... My review, STAY AWAY, we will NEVER EVER,EVER,EVER step foot in this joke of a store.... This is the WORST experience I have ever had. And they still have not refunded the original 230.00 to date, they say it is but my account does not reflect it!!!! read more