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    T-Mobile Experience Store

    3.2 (63 reviews)
    Closed 10:00 am - 8:00 pm

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    Reviews With Photos

    Best T-Mobile Expert
    Karen B.

    I wanna say thank you to Jerry for being such an outstanding people please or T-Mobile. She was very warm charming handsome and knowledge of all in his job with T-Mobile everyone that comes here and should have experienced that I had that's why. Thank you Jerry and bacon T-Mobile

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    2 days ago

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    1 month ago

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    1 year ago

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    3 months ago

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    8 months ago

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    8 months ago

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    8 months ago

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    8 months ago

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    10 months ago

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    8 months ago

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    2 years ago

    Helpful 3
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    1 year ago

    Excellent customer service , always busy but I see why ! The service provided was amazing

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    1 year ago

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    5 years ago

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    3 years ago

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    1 year ago

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    2 years ago

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    3 years ago

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    3 years ago

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    1 year ago

    sasha and tori were super helpful to a ludite like me dealing with a very coplicated issue.

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    4 years ago

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    5 years ago

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    2 years ago

    Just talked to them about my move they said just take your box with you. Call when you get there. Will turn it on unbelievable service.

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

    No stars if possible. Garage service from the entire T-Mobile team. It should not take 2+ hours to pick up a phone and complete an exchange.

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    5 years ago

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    5 years ago

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    3 years ago

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    Page 1 of 2

    T-Mobile Experience Store Reviews in Other Languages

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    Review Highlights - T-Mobile Experience Store

    But I am giving the store on Fenton Parkway 5 stars for Jerry's outstanding customer service.

    Mentioned in 2 reviews

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    People searched for Mobile Phones 1,799 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    2.1
    (15 reviews)
    1.7 mi

    I have never been impressed by sales specialists in the way Karina and her partner impressed me …read more CARING ,professional and with the patience of job. My set-up finish turned out to be a major to do ,but, the impossible task of communication with the " corporate" office was made possible with Karina's fingers flying over the keypad and having the answers before they could be asked.Thank you!

    I was not going to post this. I then saw an almost identical review from someone else. My…read moreexperience unfortunately does not seem to be unique. Three associates standing in the store. Plus a manager. No customers. Needed assistance returning a cell spot. Phone support guided me to visit any store for assistance. Visited this location. First store associate greeted me, so far so good, she was friendly. Question seems beyond her knowledge base, logically refers me to the manager, fair enough. Manager's immediate response, go to another store near the stadium. I explain what phone support shared. Zero consideration to attempt to assist. I share this is becoming a timely experience just to return a piece of equipment I was supposed to receive a return label for, but did not. She holds firm and does not attempt to assist. I leave... Call support again. Same exact feedback. Any store can assist if they call support themselves. Further feedback. The store should've called us and known we could assist. Now I'm two calls in to support and preparing for my second store visit. For the same requirement. I get it. We're all working hard. Hours are long. The pandemic was horrible and many are still recovering. But, just treat folks like you want to be treated. Make a simple phone call. Help someone asking for your help. It might, dare I say, make you feel good for a couple minutes. Neither friendly nor helpful in the slightest. Hate to say this about any buisness. Vote with your wallet. Go else where.

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    T-Mobile
    T-Mobile
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    T-Mobile

    T-Mobile

    3.8
    (82 reviews)
    2.9 mi
    $$
    Virtual estimates
    Shipping

    I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up…read moregetting cancelled) and had the pleasure of DJ helping me today! Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy! DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service! DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :)))

    This location has amazing associates. I called to check if they had a certain phone I wanted and…read morewhen I got to the location Fierce was the associate who helped me over the phone. He was very welcoming and took care of me in a timely manner since I was short on time. He did his job and offered me additional products but sadly I didn't need. But he didn't make me feel pressured or uncomfortable. He answered my questions I had with the up most respect. This is not my normal location to purchase but I'm so glad and greatfull that Fierce was the one who helped me out. You're doing amazing. He was also very polite in offering me a chair to sit on. Which that meant a lot since I have arthritis in my feet and knees. We need more associates like Fierce thanks so much for an outstanding job.

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    T-Mobile
    T-Mobile
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    HMB Cellular

    HMB Cellular

    4.7
    (13 reviews)
    2.2 mi
    $$

    I received Exceptional Service from Musta Here. I had called a couple other stores for quotes…read morebefore Calling this store. The other stores were rude or seemed uninterested in my Business. Musta was Proffessional and friendly over the phone and in person. He answered my Many questions like a Pro too. I assumed it would take forever because Cell phones always do. Nope! 3 different Phones, which takes hours other places. I was in and out in Minutes here With Musta. He really Looked out for me on Price Too! He listened to my concerns and Alleviated all of them. I highly recommend this Store for any Cell phone Business. I have worked in cell phones since 2009. I have worked at All carriers and retail stores. Musta Blew me away with his Customer Service and Sales Skills.

    HORRIBLE SERVICE PLS READ…read moreI have been going here to purchase my iPhone for years and had the WORST experience in my life with a person who named started with an H short curly hair. I came in to get 2 screens replaced for 2 iPhones that have been off for at least a month due to screen damage . When I walk in i tell him I need just the screens replaced and he tells me $100 for both and I agree and he says about 45 minutes . I walk around the area and come back a lil early to him talking on the phone to a friend about making money for inappropriate things . He said I was early cuz he was too busy with his friend on the phone talking what I would later realize was my photos and info he looked up on me and my brother ( one iPhone was unlocked my bad after this experience) I said I would return in a few hours and when I came back the shop had shut down for his lunch and beer break. When I returned he handed me the phones i paid and he asked if i recycle ( weird question) cuz he wanted me take his and his friends beer bottle and lied and said he can't touch due to religious beliefs ( a lie ) . I recycled them and when returning home realized both phones had passwords and that nothing connected to my devices as they had to be reset as new devices (switched phones or batteries) and had to login into Apple This was my first red flag as screen replacement in the past never had this issue . Next I remember he asked how long I had phones because he switched my batteries that I had checked before purchasing at their location and confirmed his Switch and Bait by looking at battery health which was now at 77% when was at 88% and other at 82%. I checked the battery usage and it had indicated they both had been on for the past week and I hadn't used them in a month . Both phones say they overheat now an issue I never had before this incident)Switched my good batteries or phones for used ones. I also asked about charging pack he said he had a personal one that he enjoys and when I turn over had a sticky note with recall date on it ( another lie ) . This person is by far the worst person I have dealt with in my life . I then checked the saved Wi-Fi and Bluetooth connections and realized they were none I recognized or added ( another clear indication of his deceitful actions ) I called and spoke to him and he could barely keep his story together and hung up. When I would try to return I noticed he had the haircut shop workers be look outs for me so he could close up and hide in the back until I left . This used to be a great place sad one person can ruin a business relationship with a good customer. I will be telling everyone I can about this person and his inappropriate business dealings

    Photos
    HMB Cellular
    HMB Cellular
    That's where you find them! 41st and El Cajon.

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    That's where you find them! 41st and El Cajon.
    Metro by T-Mobile

    Metro by T-Mobile

    1.0
    (1 review)
    1.8 mi

    Worst cell service ever! Worst home internet service! Do not be conned! They say their home…read moreinternet is just as good as cox. They showed me a map and everything. I told them I have a gamer (PC and PS5) in the house with a phone and laptop. We have 3 TV to stream. 3 additional phones, 2 tablets. They assured me their service could handle it all! For less than $50 a month. HOWEVER YOU MIST SWITCH TO OUR CELLULAR SERVICE TO GET INTERNET. They force their crappy cellular service on you before you know if the internet service even works. After all the salesman talk about assurances of comparable product to cox, maps showing their huge range of coverage (wrong!), I decided to go for it. We needed to save money. I tried using their internet modem for 3 days before I got completely fed up, frustrated and angry! I was able to cancel the internet service and received 1/2 of the equipment charge. All good except for the fact that the cell service is HORRIBLE. I feel "stuck" with them until I can afford 4 activation fees again. Because they know their internet service sucks, they make you use their cell service so they get you locked in. If they were confident that they have a good product, they wouldn't need to "sell all or nothing". It's a trap. Im sure most people are not satisfied. Their cell service Has left me stranded and unsafe, with no cell service in the middle of the city!! I couldn't call for a ride or go online to schedule an Uber. I can't use the service most places I go. Currently I am in a beach city in San Diego, about 4 miles from downtown. I Can't get internet, YouTube for music, etc. I'm in an office using their wi-Fi! Also, since we started using their cell service, Our phones started acting up; jumping all over, more pop ups, needing to reboot phone, always lagging! Not consistent. Not stable. Not dependable. Not with a dime! I was perfectly happy with Cricket Cell. I am going back to them after 3 months of having Metro by T-Mobile. Cricket charged me $100 for 4 lines and they had great service. Paying t-mobile the same is the same as burning your money. What a waste.

    From the owner: Switch today & enjoy America's largest 5G network.read more

    Photos
    Metro by T-Mobile
    Metro by T-Mobile
    Metro by T-Mobile

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    T-Mobile Experience Store - mobilephones - Updated July 2026

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