Everything. I have been a customer for 30.years. I have never been late and have an expensive…read moreplan. I arranged auto pay due my brain lesions abd it's easier for me. After months, they decided not to take out a payment. No letter. No email. They just cut off my service. It is impossible to actually speak with a human. I would not recommend comcast to my worst enemy

I wish to express my gratitude to Justin, the technician who attended to my service on December…read more22nd, for effectively resolving a complex issue with my Wi-Fi. The sales department also demonstrates commendable patience.

Recently my family had made the decision to upgrade our family plan. I, personally, do not need…read moreall the upgrades so I decided to leave the group and venture out on my own. It is never as easy to leave a plan as it is to get signed up! After long waits on hold and several referrals to other numbers to call, I was at the end of my rope. Thankfully my family was still at the store and completing their upgrade and getting their new phones. Brandon Stanley, the person at the store helping them, stepped up and was able to resolve the issues and get me the transfer PIN number required to change my service! Thank you Brandon! Brandon is at the 4144 Miller Road location in Flint. Go see him if you need help with your service.

This reviewer has always found this T-Mobile store on Miller Rd with a rather friendly,…read moreknowledgeable staff of sales representatives. Sometimes one must wait; however, one is placed on a list when entering said store and usually the information and required answers to any questions are given in a totally professional manner. One such sales representative is Hawkins Whitehead. He is extremely knowledgeable, friendly, and has the total patience of the biblical individual, Job. This client found him to be extremely helpful with some of the major issues with the Apple 1400. His demeanor shows professionalism with an interest with his clients. This client had numerous major issues and Hawkins, patiently explained and solved all of the select problems, with the Apple 1400. The manager of this particular store is also a great 'people' person and this the client certainly gives this T-Mobile store very high recommendations; moreover, the location on Miller Road is very excessive able from I-75.

I went to Metro and purchased two phones got home try to navigate set up took almost an hour to set…read moreup I no longer want them and the store will not give me my refund the customer service told him to do and now we are stuck with theses phones that we don't want Metro on Miller Rd sucks it's not fun getting old with no one to help you with new phones.

Was having issues with swapping my sim card and kinda fell in the cracks of a policy that was…read moremaking it hard for them to assist my needs. Even though I was limited to what they could officially do, they still managed to work there magic and restore my phones functionability. Five stars for helping me out of a tight spot! These days your phone is essential for day to day life. Thanks T-Mobile for helping me out!

They handled my IT for several years. The past few months Kelly became very difficult to work with…read more I could never get a straight answer to any question. The result of this was we had several issues with our computers that were not resolved. I started looking into things and found out Kelly had over billed me by quite a bit of money. She acknowledged this yet I could not get her to repay me or work it off. The end result was they stopped servicing our computers and will not return my calls or emails.

The worst company I have ever had to encounter. Trying to talk with customer service to resolve my…read morefather's problems was absolutely horrible! After literally being transfered a minimum of 3 times per the 5 different phone calls in one and a half weeks and spending and hour each time on the phone call, my patience was expended. I would stay as far as possible away from this company. They are awful, difficult to understand, and are not prompt on outages. Canceling the service was even more difficult. There are a million different departments they transfer one through, only to have to have a follow-up call to confirm on another later date and explain everything AGAIN! If I could give a negative score I would! Run away from this company. Horrible!!!