Wait time was super long so I settled in with my random deep thoughts. When it was finally my…read moreturn, dude grabbed his jacket and told the other rep that he would be back soon. AT&T gives minimal effort to keep customers happy and they can because Xfinity and Verizon are so weak. Product supply is always close to zero at AT&T. Go get your new phone here, but keep your expectations low.

While waiting for an hour, the working staff went from 4 to 2. No one reached out to update or…read moremade eye contact to tell us approximate wait time. The gentleman employee lesiurely conversed with his customer without ever acknowledging our presence. We eventually called the store we were waiting at. When someone finally answered, we asked how long the wait was, as we were in the store. We were told the wait was an hour. We left the Mokena store and went to the New Lenox store. A very kind girl greeted us, asked our address and told us ATT did not service our area. (when I checked my address on line, I was told to call or come in) In just a few minutes, we were on our way to Xfinity. Check out the great review of Ty at Frankfort Xfinity.

I had an extremely disappointing experience with T-Mobile in Mokena, Illinois. From the beginning,…read morethis has been a nightmare. The salesperson assured me my monthly plan would be $261, but after signing up, my bill turned out to be over $400 per month. This was never clearly explained, and I feel completely misled. On top of that, I was promised that T-Mobile would pay off my phones from AT&T as part of the switch. It has now been over a month, and nothing has been paid. I've followed up multiple times with no resolution. To make matters worse, the manager was very rude and dismissive when I tried to get answers. Instead of helping fix the situation, I was made to feel like I was the problem. I switched expecting better service and transparency, and instead I've gotten misinformation, delays, and poor customer service. I would strongly caution others to get everything in writing and double-check their bills before signing anything here.

Two people for one customer? I would not recommend this location. No acknowledgment of waiting…read more Two benches for waiting. Already full when we arrived. Bad customer service.

In 2022 ago my wife and I purchased new iPhones 4 days apart. We worked with Kara the first time…read moreand Heaven the second. Both of them provided excellent customer service. They were both very knowledgeable and were excellent communicators. Today I returned to TCC because my iPhone was having difficulty charging. After paying off the small remaining balance on my existing phone, I was able to get a FREE iPhone 16 (of course, I paid the tax). I received the same superb level of customer service with Alexa today that I had experienced previously. The only "negative" that came out of today's visit to TCC was that Alexa was working alone on a Saturday. She did a great job of multitasking among customers, but it still took a long time before I left with my new phone. That was not her fault. She did the best she possibly could under the circumstances.

Went to this location to add home Internet and when I got my first bill after adding home Internet…read moreI was charged for another phone line with a brand new iPhone I never purchased. I called to get the matter straightened out and the clerk was basically useless. No manager on duty, no way to reach him if there is an emergency, yadda yadda... He said he couldn't access my account which is pretty funny don't someone accessed it to add an iPhone to the account. SMH

I needed a battery that no longer held a charge replaced on an apple ipad6. It took a bit for the…read morebattery to come in, but once they got it, the repair was done by the next morning! My ipad 6 now works great, the price was more than fair- cheaper than I could have done it! Not to mention They had the knowledge to actually do the repair properly ! I was very impressed & will use them again if needed & recommend them to all my friends!!

Jay is awesome, always willing to help with any technology topic you can think of. :-). Very fair…read moreand courteous assistance to make sure you are making the right decision. Jay is willing to take a look at your issue at hand and before charging you anything for his time or parts. Highly recommended for your mobile and Mac issues!

I've had this place replace batteries and screens on various phones and iPads. They're pricier…read morethan average, but the quality and speed of repair is excellent.

Very impressed with service. Repaired my phone in 20 minutes. They were friendly and professional.read more

Called for an estimate to change the battery on my laptop. $200.00!…read moreThis is a 15 minute job! And batteries for my model run $60-80.00. 8 screws. take old battery out, slip new battery in. I asked why, and was told "because that is how much it costs". No thanks, I will do it myself. I can get instructions on youtube Or find a shop that is not out to rob me.

If I could do zero stars I would. Don't believe their "repairs in an hour or less" signs. It's…read morebeen almost two weeks for a simple battery replacement and I still don't have my iPad back. The store no longer picks up when I try to call for status updates. I had to call their corporate office and I am being told by them another day or two. I won't be back, my husband won't go back. Enter at your own risk!!

So cool. This is actually a proxy review: my sister in law had a cracked screen and bad battery…read more She scheduled an appointment, they showed up a little bit early, whisked the phone away to their van in our driveway, and everything was done in 20 minutes. I'm not sure how much it cost, but the lady was really friendly and real. All in all, a cool service.

Never once threatened or asked to log into a boost account. Don't have boost mobile and simply…read moreasked to look up my phone type which took 30 seconds for the proper screen order and np I'll keep spreading the good news. Quality and service could be better is all and good luck to you aswell. Lies are never accepted.