I bought a new phone and had to switch the SIM card over. A very bright and lovely young lady spent…read moreabout 20 minutes helping me for no charge. There were several people waiting to help when I walked in. I highly recommend this Verizon location.

TERRIBLE!!!!! FLAT OUT LIED !!!! Watch out folks rip off !!!!…read moreLied to us about promotion on account for trade in value on our phones! Phones are immaculate shape ! Stated if we buy new phones with plan we getting a great trade value for phones such lies to have people sign contract with them WOW! Canceling contract and returning phones not paying that oh by the way we're charging you $50 restocking fee even though we lied to you just to get you to stay with Verizon heck NO ! Very Upset with Customer service absolutely the worst!!! *NOTE* Verizon manager in Destin is the worst she was very rude and has terrible customer service!!!

We started with basic internet service, which was fine for a few months (some short downtimes)…read more Added TV for the Olympics...tv menus terrible, many problems with the digital tv unit (dropped recordings, picture freezes, can't pause/play, etc.). Since we don't watch much TV we let that slide. Internet connection began dropping repeatedly, called tech support (Chris). He said my signal strength was awful and we should consider ourselves lucky things weren't worse. Then he tried to sell us insurance in case the problem was inside the house..um, no thanks. Then he scheduled a service call for two days later. No one showed up. Called tech support..got Justin. He said they didn't sched the appt right and someone "might" be able to come out later the same day. Asked for supervisor since I didn't want to wait on someone maybe showing up. Justin put me on terminal hold. Called customer service, got Tonya. She said she'd get a supervisor and promised not to put me on hold. She then put me on terminal hold. Called back and got Cherissa..she said no supervisor available. I could her someone faintly in the background giving her instructions so I asked for them. It was Pam who went and got me a supervisor without putting me on hold. Supervisor Mr. Ellis said no guarantees but he would call back and let me know when they could come out to fix it. He called back hours later and said someone would be there that night. Tech came out late that night and found I had signal strength outside the limits. Traced the entire system and discovered that the problem was at the drop at utility pole..not putting out prescribed signal strength. He put a call in to get it fixed (said it would be 24 hrs) and in the meantime, changed one of my splitters so that it sapped less signal strength. He said was within the ok zone (+10 - -10db..I was now at -7.6db). He also found that I was being charged for equipment I didn't have...I'm on the phone now (its been 90+ minutes and 7 departments to try to get the charge removed) while I type this update. Today's tech support: first the standard condescending instructions about how to unplug router and modem and reset everything. They could see my signal strength was in the red (apparently they don't get a # just colors). Didn't know anything about the problem with the drop but said if it was true it would be two weeks to fix (I saw the Cox bucket truck drive by, turn around and leave after doing nothing). Reset didn't help so they sent me to 'Tier 2' tech support...very snotty guy who didn't want to listen to any info from what the previous tech guys did or signal strength etc. He claimed it was someone stealing my wifi or my microwave oven. This is completely illogical since the signal strength is being measured prior to the wireless router. Tried to convey this and that the modem is showing yellow lights not green, he replied that the modem lights have no meaning. Also, my wifi is password protected with a strong password, WEP2 and I live out away from town. I went ahead anyway and let him guide me though changing my wifi channel and network name (which makes you change that info on every device in house btw)..this is the same baloney the UVerse guys did all the time but their basic tech guys could do that...no change, no improvement, no consistent internet. It's been a week now and I'm giving a star back solely on the customer service of Maude who answered one of my phone calls to tech support. She listened, looked at my readings, apologized for all my troubles and did some research on my case. She called back the next day and again today. Cox should have all techs learn from her..she acts like she gives a damn. We have another tech appt tomorrow to fix the drop. I spent several hours reading about my problem (very common) and discovered I can read my modem signal...I can see the low signal strength and also that it is sometimes on 5 channels and sometimes on only one. Sometimes I'm at max advertised speed (according to speedtest.net) ~30Mbps (if I take my TV splitter out to get more signal strength), sometimes I'm dropped completely, sometimes Im crawling at .1Mbps..these are download speeds btw, my uploads speeds are excellent. So I asked for a new modem...removed router from system and had same results. Alas no FIOS, not even UVerse, etc. available in our area (Shalimar).

Tell the truth pls!! Online it says one thing completely opposite when in the store…read more The upsell is ridiculous! No thanks....

Disiree and crew at Uptown Station in Ft. Walton were great. They helped me set up new phone when…read morethe other shops just gave me a phone number to call for assistance.

From the owner: Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest…read moremobile phone technology at 73 Eglin Pkwy NE in Fort Walton Beach, FL 32548

This place is great. Fixed my phone really quick. I waited there while they fixed it. Very honest…read more Didn't try to upsell me on anything. Just did what they said they were going to do and fixed my phone. Perfect. Thank you.

I had no idea what this business was about until I tried to get a battery for my laptop. I needed…read morea battery for my Apple computer. Apple directed me to Best Buy in Destin. I stopped in and was informed they didn't have batteries and would have to send the computer out to a company and it would be $89 for the shipping. They said I should try Batteries and Bulbs in Ft Walton, where we were staying. If they had batteries but couldn't put them in then Best Buy could install it for $40. I called Batteries and Bulbs and they told me that they didn't have any batteries and didn't have anyone to install them. I then tried calling a Batteries Plus and the person who answered was the one I had just talked to at Batteries and Bulbs. Ironically when she answered the phone when I called Batteries and Bulbs she answered " Batteries Plus" and I asked her if this was Batteries and Bulbs and she said yes. Not sure what that was all about but this time she directed me to uBreakiFix by Asurion. When I called to inquire if the had Apple computer batteries I reached and answering machine telling me I could set up an appointment. I hung up and drove to the store. There was nobody there at the time so I was taken care of right away. This was on a Monday and they Had my computer ready by Thursday. They sell insurance plans for $29. A month and you can use it to fix any electronic in your home. With 2 Apple laptops, iPhones, iPads, tvs etc. It sounded like a good deal. $50 was knocked off the repair price and when I said I needed a new screen protector for my iPhone they tole me with purchasing the insurance I would get it free and they put it on for me. Since I was visiting from WI and never heard of the company, I was surprised to learn they were national. It's nice to know there is a reputable electronic repair store in town.

why did they close down ? anybody know ?? did the owner retire or change location?? appreciate any…read morehelp in this matter

Friendly service and quality work. I called them while I was en route to Ft. Walton Beach. The…read morescreen replacement had come in and they finished the repair in one day.

THE THREE MUSKETEERS Moises, Christian and Jacky…read more The most caring team of people whom I've ever had the pleasure of working with. They all went above and beyond to help me and were most informative. They receive an A+ from myself and family and we thank you AT&T for taking the time to select the wonderful personalities to run your business. I'll most definitely return.

Shout out to Derrick! He was fantastic! The AC was out in the store and had been for quite some…read moretime, however, Derrick was enthusiastic and did not miss a beat! He was able to get me what I needed after the corporate store in Mary Esther couldn't help me for well over two months! Thank you, Derrick!

Amazing Service! Theresa was very informative and extremely…read morefriendly! Any questions we had, she answered them with a lot of detail and helped us navigate the new phone process So happy to have bilingual help as well! Overall, great service! Despite there being other customers, we were helped in a very orderly and timely manner Best experience I've had with cricket!