I was there with my son to buy a I phone 12 pro. Not a big store like we have in Baketsfield on…read moreMing but much nicer and very helpful staff . They were short staffed , only two people working and handling many customers on year end day . Although I had an appointment I had to wait because there were so many people ahead of us . The person who helped us eventually was very calm and collected and attentive. Thank you

Left one AT&T store because the rep was icky and wandered into this one and met the most lovely…read moreperson....Tyra. After my visit to the store in the Garden District assaulted my sensibilities I tried this one. I am so happy I did. Tyra was kind, patient, answered all of my questions, and I kept waiting to hear about the questions she had to ask me first. Little did I know that whole conversation with her was all about her determining my needs. She then showed me my options. I was even told about purchasing accessories for my phone as well as my daughter's phone. Needless to say when she told me my total I had no problem at all passing my card to her. I had a lovely customer experience and will definitely make this location my new store.

I like coming here because the customer service is really good; however, I was surprised when I…read moredropped by to make a cash payment and was told that they charge $1.00 for cash payments. To say I was shocked is an understatement. Since when did cash become this depreciative that you have to pay a fee for using it in America? I mean, yes, cash has been fluctuating in value for years but it's still one of the highest forms of payment and it's not going away anytime soon. I just can't see why we have to pay a fee for cash payments at Verizon. Apparently this is only at the authorized dealers and not the corporate stores. Also, I don't get the whole "fee for payments" ideology with any of these companies anyway. I'll go back to automatic payments. It was so much easier. Just thought to make an additional payment since I was near the store.

I went in needing a new phone. John S was extremely helpful and knowledgeable in the process. I'm…read morenot good with technology but he streamlined everything and made it easy. Simple and easy. Thank you for the help John.

Was out and about running errands when my phone totally went crazy and I could not hear out of it…read moreanymore. I stopped in here in the hopes that someone could help me or help me fix it! I was immediately greeted by a very competent and helpful sales person who not only was able to take my phone immediately and begin to review it But they gave me a very very reasonable quote to fix it. I will absolutely be back time and time again for all of my phone needs very competitive prices

I had a problem with my battery iPhone 8 Plus, wouldn't hold a charge for long, called store they…read morehad my battery in stock, took about 20 minutes, now my phone is back to when I bought it years ago, would recommend store, battery was cheaper than I expected, Thanks, saved about $50

Great place to buy a pre-paid phone without the hassle of a contract but with the same great Sprint…read moreservice. The staff is very friendly they all speak Spanish and the place is always rocking with good music. Very pleasant shopping experience. Plus they do not charge an extra fee for paying your bill...$55 means $55. These guys are awesome!!

I must say that out of all the Boost Mobile dealers in mid city this one takes the cake for "Best…read moreCostumer Service!!" you are greeted before you even finish walking in the store by like five different reps! The guys are very knowledgeable about their products and are willing to go the extra mile to make sure every costumer leaves happy and come back! I really suggest that if you're in the area check them out they have great deals and are always ready to help you! Most importantly the place is clean and they always have the music playing so while you wait, you're jamming! :-)

I broke the phone screen. Went to the Kenner T-Mobile repair shop to get it fixed. Wesley was the…read morerepair tech and he is FANTASTIC!! He walked me through the insurance claim process and then replaced the glass while I waited. I asked for a protective case recommendation. He pointed out the best fit and protection for my phone and installed the glass protector and case. He's a credit to T-Mobile and I VERY HIGHLY RECOMMEND HIM and the Kenner T-Mobile cell phone repair shop.

Wesley was AMAZING!! We made a last minute appointment for Sunday to repair my daughter's iPhone…read more He was very friendly, professional and courteous. It took a little over an hour to repair, but he was patient and more than helpful in restoring all of her information from the cloud after she accidentally did a factory reset on her phone even though it was after closing time when we finished. He even provided some helpful hints for storage on my old Android phone. 100 percent would return and ask for Wesley. Great experience and customer service!!

I took my phone with a shattered screen here and it was fixed in an hour. What's life saver and so…read moremuch easier then going through the insurance! Brandon and his team were very professional and nice.

Great service, price and super quick!!! I highly recommend! Screen repairs, and anything cell phone…read morerelated.

I scheduled an appt for 4/7 at 11am. received confirmation 24 hours prior to make sure I would be…read moreavailable. First tech did not show up. I went to check status at approximately 1120 and there was message that tech could not make scheduled time and was given option to reschedule. I was able to reschedule for 4pm same day. I received text at 347 that tech was on the way. However, second tech did not show up. I went to check on status and received message that job was unable to be completed. I went back to support who said tech didn't have equipment to complete job. I wasn't given an explanation how tech was able to determine what equipment he/she needed since they never arrived. Very disappointed.

Although the technician was knowledgeable, professional, and friendly, the back office needs a lot…read moreof work. For a tech company to have such a poor appointment setting process and technology is surprising. It was probably the most confusing and inefficient scheduling experience I've had in the last 20 years. To top it off, I suspected the cable to my second router was the culprit in my internet problems (and in the end it was), they would not let him fix it. That wasn't mentioned in the service request on their website. So, out $137 to tell me something I already knew.

My old phone died and I was in need of a new one. I had an LG and loved it but I wasn't so attached…read moreto it and was open to a new and different brand. The young man that helped me out sold me a phone and done. I was a little miffed that he didn't show me anything about the phone. But I later found out he has only been working there a couple of months. so forgiven. I went back to the store and here things get bad. the step leading into the store is at least 12 inches high, the building code is no step should be higher than 9 inches. I am 81 years old and when I tried to step up I turned my ankle and ended up flat on my back. The clerk and a customer saw me fall and came to my rescue. The clerk working there the longest is Abraham, he is a delightful man. very helpful and very knowledgeable about the phones they sell. So because of Abraham I gave it 5 stars but the issue with the step gets 1 star. Something really needs to be done before someone gets hurt badly. I intend to contact the building owner. This is the store on Newton in Algiers.