Wireless box barely works. Tried it in every window-. Service is sketchy at best. Price is great , but isn't working out for us ....

employees attitude and training in deeling with customers. i went in to exchange a phone warranty. the issue was the back was bulging and become unglued from a overheating and a disformed battery. the first thing the person does is take a picture and send to a aledged manager. then claimed over and over again it had been dropped. i called him stupid after several times i told him he was wrong. it seemed that the idiot had no critical thing skills and lacking the ability to offer any alternative reasons. he came across as a smart ass who had no experience in dealing with people and had a snarky attitude. making sure to inform me that the stores have final say! as to if a exchange shall be made! again , i told him the phone was not dropped! accusatory monologs without clear and concise evidence is unethical and immoral and should never be the start of any conversation and there he was acusing me of dropping it! i eventual cused him out and then he found it comedic and started making fun of my age and driving a minvan as i left. i hope t-mobile shuts this outlet down and their management take serious consideration as to who they hire. read more

I give the customer service five stars for Rylan. Ryland was extremely accommodating and very friendly and knowledgeable. Unfortunately, we were told that they had the phone we were looking for was in stock and then after about 15 minutes of waiting was told that the phone that they had left was actually the dummy phone and not an actual iPhone 17 Pro Max. However, I do give the store four stars due to the five star service at Rylan provided. read more

Not impressed with the inaccuracy of info & lack of transparency. All they cared about was porting my phone lines over immediately from att. Which Left my family members without phone service in the middle of their work day as they were not connected to wifi to finish the port & having older iphones they glitched connecting to tmobile. Was told go to any tmobile store near them & let them pick out a phone for the free iphone 17 promo & that also they could get their own plans & come off mine as long as it was within 14 days of my new service. (My intention was to remove them). Another store had a fit to be giving away a free iphone 17 (not sure but I think commission happens with the porting) but they did give one away to help as my daughter had no service & also said they would lose their promo price on the new phone if they went with a new service. Billing is confusing. Also if getting the wireless internet certain devices such as printers, roombas & cameras etc need to add a network 2.4ghz connection . You may need to call support for help. read more

The staff here is wonderful. They spent a lot of time and bent over backwards to transfer my service from A T & T, who were vengeful against me. Askk for Mr. Cheney, he is the best!!!! read more

Wish there was an option to give zero stars. The people who work at the Hendersonville location are unhelpful and EXTREMELY rude. If you can,go to another location. safe yourself the time and trouble. read more

if zero stars was an option I'd do that their most unhelpful and rude tmobile I've ever dealt with in the 4 years I've been with them 200% wouldn't recommend going here read more

This att is really helpful....until you buy phone and service! Then your just an annoyance not worthy of helping and look out my bill increased by $70 with no explanation why! read more

Absolute horrible customer service. My family was switching from Verizon to T- mobile. We're on a family plan and we live in different states. Was told by the customer service team that was helping my parents that all I would need to do was go in to a location near me and swap out my phone. When I went in the guy was rude and said he wouldn't do that. When talking to the lady from the other location he told both her and I he would need to see if the phone was in stock. While he was checking, the lady from the other location said he would come back and say he didn't have any - Which is exactly what he did. She said he was just trying to get more money for the account. She was going to ship the phone to me instead. So now what could have been an easy step and simple transaction for the customer turned out to be such a hassle. read more

The service and helpfulness of the staff were spot on today! Changing plans had never been more simple. Excited to get a break of the phone bill I was paying with AT&T THREE times than what I'll be paying with T-Mobile. Thank you!!! read more

If anyone out there is experiencing issues with their current cell phone provider i.e. being over charged or lack of customer service, I urge you to go talk with Sean Shumate at this location. His excellent customer service skills coupled with T-Mobile's value of customer service will get you on the path to cell phone freedom at a reasonable cost. read more

This location has a GREAT staff! I definitely recommend this T-Mobile!!! The Mobile Experts are SUPER friendly. They have ALWAYS gone above and beyond to ensure the BEST service around! read more