Great service at the Johnson City store, very helpful staff. I would highly recommend this store…read morefor any of your battery needs, they have a good selection of batteries of all sizes.

I WOULD NOT RECOMMEND GETTING AN IPAD FIXED AT THIS STORE…read more I have been waiting to get some iPads fixed. My kids and family break them pretty regularly, I will save up 3 or 4 broken ones and take them all to get fixed at the same time. I normally use cell repair shops, but I saw Batteries Plus, and I figured I would give them a try. They wanted 50-100 dollars more than any other place. I decided to give it a go with my 8th gen iPad. A little over two hundred dollars seemed steep, but, I was OK with it if they were going to use quality parts. They did it fast enough... I came back and checked it out, but I made a huge mistake. I used the power button to turn the iPad on, not the home button. This lead me to forget to test the home button. The screen works fine, but they destroyed the home button. It won't push like it did, it wobbles, and it takes 3 - 4 tries to get it to work, sometimes more. THEY HAD TO KNOW they didn't repair it correctly, yet they said nothing. I've had shops put in digitizers that had dead spots, and pitted sub-quality glass. This is just as blatant, no pride in the work they did. I paid more than $200 and received something broken in return. I set the IPad in a drawer and did not use it for a month, I get it out today and the screen has separated at the bottom edge. 2 Strikes, other shops in Greeneville and Johnson City, TN, charge up to eighty dollars less for the same service.

Excellent customer service. A kind and helpful staff. I would definitely recommend this location…read more Reagan was instrumental in helping my father get his phone upgraded and transitioned. Thank you so much!

Andrew is a great representative for Hello Tech. He is punctual, friendly, knowledgeable, and…read moreparticular about his work. After Andrew had finished the installation, he sat with me and didn't leave until I understood the app and what all it entails.. I'm 74 and my technical skills are not the best - so I greatly appreciated Andrew taking his time to make sure I could use the app before I was in my own.

I'm pretty mixed about this place…read more.. I mean, I've made numerous purchases here and have been overall happy with my experiences. Just sometimes staff are funny. As in they are nowhere like an actual Apple store. Here and there I'd get a staff member that'll look me up and down and not say a word. My most recent trip though had a really cool fella that asked if I needed help... and we made small talk and THAT'S how locally owned businesses should operate. It makes the customers walk away with or without a purchase with a good feeling and will guarantee that they'll be back in if there's something they are looking for. Service is everything... don't ever forget that. With that said, my favorite part of this place is their "used" gadgets. They are priced very reasonably and depending on your visit, you may score a deal of a lifetime!!! I personally have not purchased any of their used stuff as I've already have the newest of everything, but that doesn't stop me from checking them out and fighting my urges to purchase something I don't need solely because the price is so good.

Ordinarily, I am an on-the-ball person. I tend to do my research prior to making purchases so I am…read moreknowledgeable when I am speaking to sales people. However, when it comes to things breaking, I am completely useless and need someone to hold my hand and walk me through what needs to be done. A week ago, my daughter's iPhone just stopped working. She did nothing to cause it. She was just sitting on her bed and it started acting funny then went off altogether and we could not get it to turn back on. We got the phone 5 months ago so I knew it was still under Apple's limited warranty and I decided to take it in. I searched the Apple site for where to go get help. Simply Mac was first on the list. I guess I mistakenly assumed they were just a small apple store, but it's not related to Apple. I show up at the store and explain the situation to the associate and that any repair should be covered under warranty. First thing he does is look at the phone and ask me if I have had the screen replaced. I told him that we bought it as a brand new phone and nothing has been done to it. He actually made a comment about Verizon selling refurbished phones as new. He then looked at the water indicator light (which I had found enough online to have already have done this) and once he determined there was no water damage looked over the sides. He told me the phone was bent and that would void any warranty from Apple. He showed me the bend and I didn't see whatever it was he was seeing. He said he would take it into the back and open it up, but it already looked like bad news. He came back and said there was no damage internally, but because of the bend the repair wouldn't be covered under warranty. I asked what the repair would cost and he said $379. I then asked if we could just send it to Apple to see if they would repair it under the warranty. He told me that he has done that before and Apple just sends them back. He said maybe I could call Apple and beg them and they would go ahead and fix it. He was so cold and unhelpful that I eventually took the phone and said that it looks like I am stuck and have no other option but to buy a new phone. He told me "yeah, sorry." I left the store and the next day went to Best Buy Geek squad to get a second option. A friendly man immediately took my phone in the back to run their checks on it. He came out and told me that my phone was going to have to be sent away and it would take 16 days. I asked if it was covered under warranty and was told yes. Out of curiosity, I then asked if there was anything we could have done to have caused this. He told me we did nothing and it was just a dead phone. Lesson definitely learned.

The store associate Kailee helped me choose the right packaging and services I needed in order to…read moreget my daughter's birthday gift to her on time.

This location is amazing ! We own a small business close to this location and needs things printed…read moreoften and at the last minute this team does amazing work! Jovi the Store Manager is always so helpful and willing to help me and often times folks who are not always so kind he smiles right through it and does a wonderful job! His team is just as exceptional as he is.

I am very dissatisfied with my experience from David's Bridal. I have several complaints…read more 1.) they charged me an extra $100 to pay for my dress over the phone. 2.) they were going to charge me $187 for ONE alteration that I HAVE TO PROVIDE THE FABRIC FOR. 3.) the customer service team was nothing but rude and hateful 4.) the alterations department was nothing but rude and hateful 5.) they charged me my full order total then charged me 4 different times, taking an extra $100 from me, charging me for the individual items after I paid for them already. If I could give negative stars then I would. Very unhappy

My step-daughter bought a dress from the Johnson City location and when it came in it needed…read morealterations which was expected. The alterations were done wrong. When asked if they could make it right they said they did not have time. We had to go to another business to get the work done correctly. They have no problem taking your money but their customer service is terrible. Also bought a mother of the bride dress at the same time and had the same experience.

I went here to get my ring resized. When I got it back, it was extremely small and obviously the…read moreincorrect size. The staff said the young man who sized it for me did it incorrectly before they shipped it off. They shipped it back, then called me back several weeks after to say they could no longer resize it due to the type of ring it was. I pushed and said that they needed to correct their mistake. They then agreed and fixed it, but I had to wait even longer to get my ring back. When I finally picked it up, they refused to give me a discount for the inconvenience, even after I called corporate and they talked to the manager. Honestly, I was nervous to go to Zales, and this just confirms I'll go to a more reputable place that knows what they're doing in the future and properly trains their team.

The Bristol TN store is fabulous! The staff are all so friendly and knowledgeable. It's a large…read morestore with a big selection of jewelry. They had their more you buy the more you save sale recently. It's the best time to buy to get a good deal. I'd recommend checking them out soon! V-Day is coming. I picked my gift.