Century Link is the last ditch option for the completely desperate…read more They cannot provide a consistent service nor do they have any fucking clue whatsoever how to expedite initial set up installation efficiently. Their "customer service" reps, so called, are complete idiots and do not listen well at all. I requested installation and the joker on the phone set it all up and even MAILED ME THE MODEM BEFORE DETERMINING WHETHER OR NOT THEY COULD ACTUALLY FULFILL MY SERVICE. I contacted these conning motherfuckers on 3 separate occasions to tell them to send me shipping labels to send their garbage back to them but they NEVER sent any labels even though their LYING CUSTOMER SERVICE REPS swore they mailed them to me. They're only tasking it that way so they can send billing notices to those who still have their modems after a month's time in hopes they can make money off people FOR PROVIDING ABSOLUTELY NO SERVICE WHATSOEVER. You're busted assholes. If you're looking for decent service at a competitive price, by any means, look elsewhere. These clowns haven't the first clue.

I have probably hAd to call them 15 times in the last 18 months. Their service is terrible and so…read morehave most of my communications with them. Would not recommend them at all. So frustrating.

Metro by T-Mobile in Kingsport TN has been good to us for 4 years.Mark,employee at Metro, went…read moreabove and beyond to help us set up new phones with T-Mobile. TX Mark we appreciate your kindness!

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

This review is long over due. I live in Texas and have been paying for my mom's service, originally…read morethrough Sprint, since after my father passed several years ago. Before getting this iPhone, my parents only used flip phones. The thought of getting her first smart phone in her 70s really stressed/scared my mom so much. Well, over the years she became more comfortable; she still only knows the iPhone basics tho lol. She is extremely hesitant of any change. Trying to teach and guide my mom over the phone, with 1000+ miles between us...not easy lol but she's a trooper. With all this said, in June of this year, because I procrastinated with getting the T-Mobile sim card switched over, my mom lost service. She panicked as she did not have a landline. Also she drives a great deal daily. (This is why I insisted getting her an unlimited data/internet mobile phone.) Unfortunately, there was no way I could walk my mom through switching the sim card herself. I immediately called T-Mobile on E Stone Drive. I was blessed that the manager Brandon answered. I wanted to make an appt for my mom to come in. I needed the staff to be patient....very patient as English is my mom's second language and she was nervous. Brandon assured me they would have no problem helping my mom asap. He put my mind to ease. When my mom arrived; I was put on speaker phone briefly to keep me updated. My mom called me after to say how everything went quickly & so smoothly. She was relieved & said Brandon & his staff was wonderful and very nice to her. :) I'm so sorry this is a book as I rarely do reviews....but it so important for me to share this & to publicly say Thank You to the Kingsport E Stone T-Mobile store from my family all the way from Texas!!!

From the owner: Visit the T-Mobile store in Kingsport and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2600 E Stone Dr Ste A can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.