Based on the comments and my own experience, seems like there are 3 kinds of Verizon stores…read more Corporate (located in ktown), regular (this location) and franchise (Alhambra - which would get a one star from me because the girl there messed up the info on my account, claimed she had to create another account and oddly, took my card to the back and coincidentally I started getting additional fake charges on it). But the gentleman here (stocky guy with short hair) who seems to be there all the time by himself, always holds it down, is professional but friendly. Sorry I don't know that guy's name but he alone deserves the 5 star.

I have to give Omar Ortiz (I hope I got his name right) a shoutout for being so patient, helpful…read moreand knowledgeable. He demonstrated excellent customer service!

Ariana helped me upgrade my iPhone 14 to a 17 I received an offer from TMobile, so I took them up…read moreon it! Ariana was knowledgeable and professional!

Service was quick, and they helped with the lost phone and recovery process…read more I will def come again.

Service was top notch! Mike the store manager & Norvin the…read morestore specialist were great! Hands down the best customer service I've ever had. They were both helpful, genuinely kind, professional, and knowledgeable. These guys should be out training other stores.

The staff at this Spectrum location were actually helpful when they were available, and it's clear…read morethey're doing what they can with the limited resources they have. Unfortunately, the place is severely understaffed, which led to an extremely long wait just to speak to someone. It felt like the employees were set up to fail, juggling a packed room of frustrated customers with barely enough support.

Came to stop by to fix my phone and the owner was very helpful and professional. Had a mildly…read morecracked iphone screen and was very satisfied with the fix results, looked brand new and was able to get good quality screen protectors to prevent any further cracks. Was able to get it fixed in a good timely manner and zero complaints with the results. Definitely hidden gem in town and recommend their services and repairs. Will be coming back soon.

A fantastic place to get your phone fixed within 20 minutes . Is supremely knowledgeable in…read moreeverything iPhone . Got my 11 pro max fixed . LCD damage and screen cracked /water damage and it was done very fast and I didn't have to wait . Reasonable prices. And I'm typing on the screen as I write this and it's already better quality than the last repair. Would definitely come back .

Great experience and smooth transition to installing WiFi for a new apartment…read more Extremely helpful and available more than I'd expect for a business. Above and beyond with Peter and his team.

Friendly, affordable prices for your budget. One professional cellular store in Korea town Los…read moreAngeles.

Best customer service ever, these guys knew exactly what issue I was having with my phone…read more They fixed it in no time and only charged me $20...couldn't be happie...Definitely going back.

Stopped by needing a new screen. Guys were very nice. Replaced the screen while I went and got…read morelunch and unexpectedly put a screen protector on at no charge. Very happy with the service and entire experience.

Horrible service they charge extra just to set up your phone and when they give you a device for…read morefree they charge you for it every month

This review is specifically for the 1114 N Vermont Ave, Los Angeles, CA 90029 store…read more TLDR: the salesperson sold us a used phone as new, lied about it, not only refused to take it back, but tried to sell us a second phone at full price. AVOID THIS STORE: We came in for a specific new phone, the Revvl 7 Pro 5G, that was in stock, but the salesman steered us to another phone - a Motorola Moto G. He sold us the phone as new without disclosing that it was used and had previously been owned by another customer and was a returned item. We discovered this fact and returned to the store to exchange the phone. The salesperson denied that the phone was used and refused to accept the return. His solution was to try to sell us a second phone at full price(!!!). Not only did he sell us a used phone and lie about it, but I can tell you *exactly* who the phone's previous owner was (Joan Pamela Ray) because messages repeatedly pop up on the used phone that: 1. "Joan Pamela, get back on Facebook by clicking..." Facebook/Meta only sends this message to a phone previously logged into Facebook and has logged out. A. We are not Pamela Ray. B. We don't use Facebook. (See photos.) 2. Google account Password Changed." This one doesn't require critical thought only common sense: a password on a phone cannot "change" unless a password already exists to be changed. You can only change something that already exists to be changed. (See photos.) 3. Unknown account message: "We'll save your login info for Joan Pamela Ray to your device's cloud backup, so you won't need to enter it on this device or any device you restore." 4. The used phone already had an aftermarket (not from Motorola) screen protector installed when he sold it to us. And, it was cracked. Any one of these facts in isolation would require logical gymnastics to explain. There are four facts. Listen, if you hear a "clomp, clomp" sound of hooves galloping outside your window, it may be a zebra, but it's probably a horse. Things are exactly as they appear: he sold us a used phone, lied about it, refused to take it back, and tried to sell us a second phone at full price.

Stopped by this location because I got a new Boost phone online and when I tried to activate over…read morethe phone the person told me that the SIM card that was shipped with the phone wasn't compatible with the phone, that I need to get another SIM card. I stopped by Boost to buy another SIM, but the employer there was able to activate my phone with the SIM sent to me and within 2 mins. Excellent service and obviously very knowledgeable employee. Will definitely come back to this location if I have any new phone to activate or any phone problems.

Horrible customer service from the girl working alone at 1130am on June 8th in a sunflower mask. If…read moreyou seek great customer service go to the corporate Boost store at Santa Monica Blvd and Western. Do not waste your time or money at this store.