Based on the comments and my own experience, seems like there are 3 kinds of Verizon stores. Corporate (located in ktown), regular (this location) and franchise (Alhambra - which would get a one star from me because the girl there messed up the info on my account, claimed she had to create another account and oddly, took my card to the back and coincidentally I started getting additional fake charges on it). But the gentleman here (stocky guy with short hair) who seems to be there all the time by himself, always holds it down, is professional but friendly. Sorry I don't know that guy's name but he alone deserves the 5 star. read more

Verizon - Store front - Mobile Phones Near Me - Los Angeles, California

My experience with this WiFi is the WORST I have ever experienced and I've tried to cancel 4 times via phone and chat and they will take up 45 minutes of my time and then NOT DO IT. It is so hard to cancel, the service sucks, and some WEIRD ai person was giving me attitude and disconnected the call after th end of it. Do not get Verizon WiFi. read more

This is NOT a corporate Verizon location (this is a third party store) Wow, what a difference the experience can be depending on who helps you. I visited this location on Black Friday to upgrade my phone, and Jennifer assisted me. She was fantastic--attentive, knowledgeable, and friendly. She even made great conversation while we waited for my data transfer. Truly top-tier service. Jennifer explained I could take the phone home while the transfer continued and return the next day to finalize everything. When I came back, Rashon M helped me, and unfortunately, it was a completely different experience. Whether he's new or unfamiliar with the products and plans he's trying to sell, he was uninformed and gave me a trade-in credit estimate that was entirely different from what Jennifer had told me. While I can sort out the discrepancy with customer care, his attitude, lack of knowledge and urgency was terrible. To make matters worse, he barely looked up from his phone to answer my questions and was dismissive the entire time. Like a teenager glued to his cell phone. Very weird. Finally, I ask him for his name a if he could print me out a paper receipt with and attitude he's goes "the printer broke" and tells me to take a picture of some random document he pulled up without a Verizon logo on it (some third party store called Wireless Plus 145 EP - this is NOT a corporate location btw) At one point, he was even discussing with a coworker how "dumb" a previous customer was for not understanding why they didn't qualify for a promotion. lol I couldn't believe it. It was a nightmare experience. If you have to visit this location, AVOID Rashon M at all costs." read more

Verizon - Roshon M - Sales rep - Mobile Phones Near Me - Los Angeles, California

Nicholas was fantastic!! Went in for clarification on my bill and came out with a whole new watch, internet, and ended up spending less than my bill was originally. His energy was so upbeat and he made sure I was more than taken care of by the end of my visit. What a great way to start the new year! read more

DO NOT GO HERE!!!! This place is the absolute WORST. The staff are absolutely clueless, the wait/service times take HOURS and the manager -- NATE PANASI is abusive and disrespectful!!! I had to return the following day after my purchase because the girl who served me had screwed up, lied to me to upsell products, and gave me incorrect information about my plan. I was a little annoyed about having to return to the store again after spending more than 2 hours there the day before, but I was hoping it would be a quick fix and I could just get in and out. So wrong. There was only one guy working and he was seeing someone so he got the manager to help me, and wow, did Nate come in hot. From the get go he was rude, condescending and combative. When I called him on his behavior he raised his voice and became even more confrontational. I wasn't looking to get into it with him about the previous days service/issues, I just wanted him to correct it so I could go on with my day, but for some reason he just wanted to be a dick. He insulted me. He refused to listen. He insinuated that I deserved to be lied to about the product because I had not researched it before coming in to purchase. He even refused to even give me his full name. If someone is behaving correctly then why refuse to give their full name?? He crossed his arms to cover up his name badge so I couldn't see his last name and then refused to deal with the issues that brought me back into the store in the first place, and tried to kick me out-- but I HAD to deal with that store because the purchase was made there! I was shaking after my experience with him. I don't know if he is just sexist, or didn't like my accent, or is just simply TERRIBLE with customers, but he told me that as manager he does not care about customers and has no interest in treating them with respect. He told me that customer-service is not his job and apparently not what he does-- despite dealing with customers every single day. The entire confrontation was recorded by in-store cameras and there were witnesses so I have no problem taking this further. Fortunately, the other sales rep, Nicholas Quinlan, was AMAZING. After Nate stormed out and went into the back room, Nate stepped in and patiently and calmly and respectfully helped me with all the issues that needed correcting from the previous day. I will also say that the girl who helped me the previous day had only been on the job a week and a half, but if she didn't know answers she should have just said so, not lied or made things up that required me to return again the next day--for another two hours (!)-- putting me in a position to be verbally assaulted by the manager. I've honestly never experienced anything like it. The last thing I will say is that the second time I was there I learned that this is not an actual Verizon store -- they are AUTHORIZED RETAILERS. This makes a big difference when dealing with your plan, and I'm guessing the price of accessories (which were crazy expensive!!!). Unfortunately I STILL have to return a THIRD TIME to trade my old phone in, which can only be done at that same store. The thought is already giving me anxiety because Nate was so volatile. I guess I'll have to bring my husband with me so I feel safe. But please, save yourself the time, money and abuse and just go to an actual Verizon retailer. Linking here to another Yelp review about Nate. No idea why he's still employed with Verizon, or even a manager?? But a dude who hates customers so much should really think about a different line of work. He's a law suit waiting to happen!! https://www.yelp.com/biz/verizon-santa-monica-3?hrid=mvh6m2EiqkeHF3OYwi76Wg&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) read more

Rashan was so helpful in upgrading us to the iPhone 16 Pro yesterday afternoon. Patent, very knowledgeable and fun to talk with, he made us very comfortable while handling 4 other customers. He even sacrificed taking his dinner break to satisfy the customers in store! Remarkable customer service. read more

Alexis was so helpful in helping me and my sister upgrade our phones. He could expertly share the differences between plan details. He was also very patient in answering all our questions and set up the phone completely. Go to Alexis at the Echo Park Verizon store if you need service, he will help you! read more

I ordered a new phone Saturday and it was supposed to be there in 2 days or less. It's now Wednesday and FedEx tracking says they attempted the delivery and no one was there. I keep calling and they keep hanging up on me. This place sucks ass. read more

Store opens at 10am..? It's 10:15am and no one is in sight... needed to fix my cellular roaming and have to go to another store now.

Jennifer was awesome! Super helpful! She helped me explore my options to figure out the best solution for my needs!

Rashan was genuinely the kindest most patient person! He had like 4 people in there in his last hour before closing and he was the ONLY one working having to handle all of the 4 different people with just one hour left of the store being open and showed no stress and was nothing but kind genuinely inspiring lol. He deserves a raise! He even stayed a little after closing to help us when he didn't even have to! Went above and beyond read more

Literally the most unhelpful Verizon store. I came in for help and while im trying to get this issue resolved, the worker is on FT with his girlfriend and scrolling on his social media. im left to resolve my issue myself on the phone with tech support. the other workers couldnt be bothered to help me further even once the person 'helping' me left to go on his lunch. the people at this location are useless read more

Spare yourself the time and do not come here. As an authorized retailer they will not hold you to the same policies that a normal Verizon would. Came in here to upgrade my phone. The assistant manager told me I had to buy a connected device to qualify for a trade-in promo, and sold me a $130 hotspot. I spoke to VZW customer service and they told me this as wrong and I should return the device with no $50 restocking fee attached (the hotspot was not active and still in the box). Came back to return the device and the one dude in the store ignored me for 30 minutes before his coworker came back from lunch and helped me out. The staff insisted I had to pay the $50 restock fee despite what VZW had told me over the phone. Finally convinced VZW to waive the fee after the ridiculous back and forth. I've been a Verizon customer for over a decade and this store drove me to the point of dropping them as my carrier. If you like being stressed and hassled, come here! If not, go somewhere else. AT&T, wyd? read more

Marisa at Wireless Plus saved my vacation! While on vacation, my less than two years old iPhone unexpectedly died. I talked to Apple care, took it in to a servicer, with no luck. Fortunately I saw Verizon Wireless Plus in the same shopping center as the phone servicer and walked in ten minutes before closing because I was desperate to get a new phone so I could continue my vacation. Marisa was super helpful and patient and stayed way after closing just to help me get a new phone up and running. And she's checked in with me since then to make sure my new phone is working properly. So grateful to Marisa and the team!! read more

As a newly wed, my husband and I decided to merge phone plans. We went on Sunday afternoon and Jennifer was such a great help! She throughly explained all of my options as a new customer in regards to getting a new phone. She also explained the new pricing clearly, and was very patient with us as we asked multiple questions through the process. The phone I wanted wasn't in stock so she ordered it for me and it came the following Wednesday. We also upgraded my husbands phone in the process. She made our experience pleasant and we were so thankful for the genuine help! She is a terrific asset to this store. On Wednesday afternoon I went to pick up my new phone and was helped by Alexis. He too, was very professional and helped me set up my new phone step by step. Also helping me pick out appropriate accessories and put them on the phone for me. Since this process takes awhile, I started talking with another employee, Geiselle. She was super friendly and made small talk with me in the store to pass the time. I appreciate her efforts to make me feel welcomed in the store. Over all this staff receives a 10/10 from me! I've never enjoyed going to the phone store but now I'd happily go back when any of the above employees are there to help. Way to go, Verizon! You've got some keepers. read more

Andy and Edgar are the absolute best! I have come to dread ever having to deal with Verizon employees because there's just something eerie and off putting about their devotion to a phone company and lack of respect for customers. In fact, I only stopped by at this location after being turned away from the Commerce location. I arrived to find that Andy and Edgar are truly exceptional! They helped me with a situation that could not be resolved online and then went above and beyond! They made sure my plan was in order. They were kind enough to help me set up my new phone. They answered all my questions with patience. Then Andy did the most perfect placing of a screen protector I have ever seen! They're just great people working with people!! As long as they work here, I will ONLY go to this store ever again. Thanks guys!!! read more

Edgar is a real customer service professional. I had my phone stolen and he ended up helping me with so many things related to this over TWO DAYS, and I never even purchased anything from him, I got my phone replaced by Verizon with his help. Honestly compared to the help I got about 2 years earlier from some guys who don't appear to work there anymore, it was like Night vs Day in terms of personal touch and empathy. The old staff didn't care. Edgar does care. Edgar, thank you sir. You were a significant in helping me keep my head together and focused after all my info was compromised. read more

I REGRET EVERYTHING. The customer service made you feel taken care of but its all a sham. Day one we went into upgrade our phones and see what we could do to lower our plan. We worked out a few options for a lower bill and Jose-Louis even said he would throw in free screen protectors! Sounds sweet. Its always nice to get a little hook up. When our phones arrived the screen protectors were no longer free. We got a discount. Okay, not the worst thing. A hook up is still a hook up and not expected. Thats one small example of things promised and not followed through on. The biggest issue is the outright deception. Not informing us of additional fees. BIG ONEs. Promising to make changes to our plans (to save us money) and then NOT making those same changes. That is either incompetent or intentional. Which one is worse? This is not a Verizon store, its an authorized dealer. They will just mess up your plan, causing you to get on the phone with actual Verizon to sort it out. We went in with iphone 8s and a $250 bill. We upgraded to iphone 11s and were quoted a new $211 bill (Of course not including tax on the phones, activation fee. The normal stuff you expect) We not have an over $350 bill thanks to these so called, "Professionals." Save yourself the time, money and stress and go to an actual Verizon Store. read more

The guy who works here is a liar and created chaos of my plan. New fees and add ons that were unnecessary. Not what I asked for not what was told to me. I was so furious when I came back to discuss the matter calmly that EVERYONE there was acting like it was their first day. Unable to figure the job, even common decency was confusing apparently. Ill-informed without the ability to take responsibility. Do your damn job or tell people you can not. I would've left and not wrote this stupid review. Details to come... when my bill is fixed. Don't shop here. read more

Don't waste your time with this store. They're not an official Verizon store and therefore cannot troubleshoot issues. Beyond that, the employees are not helpful. One of the employees went on his lunch break in the middle of my appointment. All I wanted to do was to buy a phone and they couldn't figure it out so I left empty-handed. read more

My phone screen broke and my phone was not operable. Andy was excellent. He was patient, answered all my questions and went above and beyond in customer service to help with questions, personalized support and quality guidance. He deserves a major raise! read more

I needed to upgrade my phone before a Europe trip, and had been putting it off, because, you know, it's a pain. I had already been to 2 other Verizon stores and the customer service was sub par. Then I stopped by this store on a fluke. Nate was very very nice and explained how my upgrade would work, how much time it would take and how much it would cost. Nate got me exactly what I needed without the frustration. Thank you, Nate! read more

WARNING: PLEASE DO NOT GIVE BUSINESS TO THIS LOCATION AND WIRELESS PLUS. THEY ARE SCAMMERS. BUYERS BEWARE!!! My mother came to this store location (Sunset & Alvarado) in mid February 2019 to pay for her and my father's cell phone bill. She was helped by an employee by the name of Rohan (skinny Indian, Pakistani, Bangladesh looking guy). He made an offer to my mom for a "FREE" tablet. My mother said no and wasn't interested but, Rohan persuades her to get it anyway saying it is "FREE". My mother has no clue about technology and is retired as well as my father. They both live in fixed incomes and are in their 70's. I told my mother not to use it and to just return it. March 2019 comes and their cell phone bill jumps from $89.72 to $134.40. (See photos) On April 1st, 2019 I go to Verizon (Sunset & Alvarado) to accompany my mother to speak with Rohan to disconnect the tablet from her account. Rohan tells me he cannot do anything since it's already implemented in her contract and tells me to go to an authorized Verizon location since they are a private location to resolve it. On April 4th, 2019 my mother and I go to an authorized Verizon store inside the Glendale Galleria to pay for her bill since we were shopping anyway. We asked the employee if he can remove the tablet from my mother's account and he told us he couldn't do anything since they were not the ones who activated the tablet. He told me that the tablet was activated on April 1st, 2019. So, why is it that I went to the Sunset & Alvarado location on April 1st to cancel the tablet and I go to the Glendale Galleria location on April 4th telling me the tablet was activated on April 1st??? I go back to the Sunset and Alvarado location after the Glendale Galleria looking for Rohan and the employee's there (William an Asian guy and Joe a Latino guy) assisted me telling me that Rohan wasn't in and that he would be out for 2 weeks because he is having surgery. Something is becoming suspicious now. They both tell me to call tomorrow and ask for Nick who is their district manager. It's April 5th, 2019 and I call the store and no one is answering. I tried several attempts to reach them and still no one is answering. I go ahead and drive to the Sunset & Alvarado location and I see Joe and Nick (Caucasian skinny scruffy ginger brown haired guy) and I tell Nick the situation. He knew the situation and when I told him about the change of dates about the tablet being activated he said he was aware and that he couldn't do anything about it and said it was probably an error. An error on who's part?!?! The customer's??? Nick was no help what's so ever and he just brushed me off. All I am asking for is to disconnect the tablet from my mother's plan. That's all. How hard is that? Taking advantage of an ELDERLY WOMAN who knows nothing about technology just to make a quick dollar. Talk about GREED of this company. Where's the honesty and compassion?! So, for my mother's sake and for everyone's sake, don't be a victim. Don't give any business to this establishment and to any WIRELESS PLUS locations. THIS IS NOT A VERIZON STORE. THESE GUYS ARE PHONIES WHO SELL VERIZON PRODUCTS. As you can see from other reviews for other Wireless Plus locations in Yelp that they have been ripping off other customers. Be cautious. (Look at the reviews from the Montrose, CA location for Wireless Plus) Let's put an end to these crooked people and put them out of business. Hope bad KARMA comes back to these deceitful people. Good luck in your search some where else. read more

Verizon - April 2019 bill of $134.40 AFTER the so called "FREE" tablet. Buyers beware of the hidden fees my mother was not aware. - Mobile Phones Near Me - Los Angeles, California

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I was due for an upgrade, boy was I due for an upgrade iphone 6 still in hand. I was helped by Andrew and his manager who were both extremely helpful, and got the best Iphone on the market with savings and a new Ellipsis tablet to boot. Thnak you for my new phone I am a changed woman! read more

Nate was awesome! Totally above and beyond service, very helpful and patient walking us through getting out new phones, and what discounts and promotions were available to us. Beautiful clean store with parking. We'll for sure be going back here for our cellphone needs! read more

The staff was really nice and helped me with my new screen protector. Quick, easy, in and out in 5 minutes.

Had a fantastic experience there last week. Jennifer was my rep and Nate supported as well. I got the phone I needed, a good plan, and everything set up smoothly. They were both knowledgeable and friendly and kept the pace moving quickly, which I appreciated. read more

My boyfriend and I came in here to the Verizon store in echo park and had great service! Jennifer and Andy were both extremely knowledgeable and polite. They helped us buy two new iPhones and accessories and were so patient explaining all the latest changes in technology that have occurred since we had bought our last iPhones. Give these kids a a raise, it's rare to find helpful young employees now days, LOL! read more

Do your research! It is far more expensive to get Verizon through this store than it is to get it through their website or a corporate store. They try to charge you for a SIM Card (Verizon does not) and want to charge $40 instead of $20 for your activation fee. They also don't tell you about rebates Verizon has through their website. If you need your SIM Card quickly, order online and set it for in-store pickup here. That way, they won't be able to charge you any of their extra-sneaky BS fees. Including the rebate, I saved $340 by NOT getting my service through this shop. read more

I had an awful experience here and was scammed into buying a tablet. While I was purchasing a new Pixel, I was told by the manager Rohan (now at the West Hollywood location) that there was a promotion for a free tablet. I didn't question it and happily walked out with a new Verizon account, a new Pixel phone, and my FREE tablet. Fast forward to a month later when I went to pay my bill and realized that the $350 tablet was on my bill. I was paying $14.58/month for this "free" tablet as well as $10/month to have the line on my account. I went back to the store and the manager, Rohan, kept trying to tell me ways how having the tablet was saving me money on my account and also kept giving me different "credits" on my account to help save me money. He refused to let me return the tablet because it was after the 14 day window. When I got home and looked at my next bill, none of those credits showed up. He had simply removed the insurance I was wanting to pay to make it look like I was spending less money. An important thing to know--this is NOT a Verizon Store, it is a Wireless Plus store that doesn't hold true to the same values as Verizon. The employees work on commission and will try to up-sell you. I spoke with Verizon customer service representatives and told them the information I was given at the store. They confirmed that most of the information I was told was not true and that indeed I was scammed into buying the tablet. Google search "verizon free tablet" and you will see many others who have faced the same thing. Despite what Wireless Plus employees said, Verizon is allowing me to return the tablet. Right after my frustrating conversation where I told the manager I felt I was being scammed, I was sitting in the parking lot in front of the store and overheard him getting a promotion from a higher up manager. The person giving him the promotion said these exact words "At first we weren't sure about you, but now I know you're in it to make our company money." I just can't believe how much I was taken advantage of at that store. Be cautious. Do your own research. Confirm a true Verizon customer service rep before falling for any promotions. ALSO, managers should not be allowed to leave Yelp reviews for their own stores. See Rohan's (the store's past manager) review. It makes me doubt the other 5-star reviews. read more

Verizon - Rohan was the store's manager (just moved to west hollywood location). Are all the other 5-star reviews also posted by employees? - Mobile Phones Near Me - Los Angeles, California

Hey, do you want a never ending battle with Verizon and collection agencies for items you never agreed to?! Then this is the store for you! They'll offer equipment, you'll turn them down, and they'll still put it on your account. Two years later, you'll still be fighting with Verizon about a damn hotspot. Who actually uses those things anyways?! read more

This guy working there was very rude and disrespectful to me didn't wanna offer any help . Lied about things being in stock definitely don't go this location . Terrible customer service at this one not the first time this happened either he has a chip on his shoulder read more

Very unhelpful. The representative (Brandon) was incredibly rude and condescending (with a certain Kardashian's cadence in his voice). It was abundantly clear he just didn't want to work or be there. Both of the representatives working seemed more interested in flirting with customers over offering any service. It's a shame. I was excited to have a location so close to home. But I'd rather dealing with the crowds and Parking at a mall than waste my time with such insolence read more

I went in to switch my plan from Sprint to Verizon. I had a slightly complicated situation with a family plan involving someone in a different state. Andrew, the store manager, was extremely patient, kind and helpful. He took time to walk me through options & get me set up for a seamless transition. Best experience I've ever had at a phone retailer. Thank you so much, Andrew! read more

Went in here to buy a phone. I saw one I liked and asked to buy it. The lady who was there alone told me they sold out. I asked if she can check if other stores have it because I like it so much. She said, sorry, it's sold out everywhere and I haven't seen it around in a long time. Sad, I left. On a whim I call another Verizon store. Well, miracle of miracles, they have it in stock and I can go right now to pick it up! Moral of the story - watch out for the lady who works here and lies. If she tells you anything double check with a real Verizon store. read more

This Verizon store & employees have been very helpful with my Verizon account. I really appreciate the service they provide because they're professional. The location is also great! read more

Damian was very helpful and very friendly. It's always a plus to have good customer service. Thank you Damian for making my experience a friendly one. read more

Writing a year after the fact as it's been a year of Verizon jerking me around. Was here last August about a new phone. The district manager conned me into accepting 3 devices (a tablet, a wi-fi hotspot, and Bluetooth for the car) "absolutely free of cost". I declined repeatedly and was assured there was no additional cost. Just sign here. The burden's on me for trusting the salesperson. Lo and behold: an extra $80 a month on our bills. Won't bore you with details, but these Verizon representatives are con artists and I'm being milked for devices I don't use. When I've called, they're "unable to do anything". So is corporate. Don't trust them. Don't sign anything extra. And don't bother with the Mr. Nice Guy district manager. I'm in customer service and we work with some sense of ethics and respect. This business is shifty and baseless. That's the long and the short of it. read more

Not enough kind words i can say about Damian. He literally went beyond the expectations of a normal customer service situation. My phone had taken a dump at the worst time possible. He was quick and assertive. Got me all the right info and i was with a new phone ASAP. Its the little things like that of his that really make an impact on ones being. I bought my phone from there last year and came back to the same location because i know they are very knowledgeable in what they do. Thank you Damian! Hope to make more business with you soon in the near future when my upgrade comes around. read more

I guess I'll give it 1 star for the location. I live in DTLA and I picked this Verizon wireless because it is located in a plaza and I don't have to stress about the parking. I upgraded my phone and the 1st transition went smoothly (can't deny that) because it went smoothly I decided to upgrade my husbands phone the following week. Now this is where it gets interesting. Their customer machine was "down" not knowing it was down one of the workers asked me to swipe my card TWICE because their system didn't process my transaction and the CC machine kept freezing. I didn't question anything because I saw the CC machine freeze too. So I ended up paying cash. However, the next day I check my bank statement and guess what... THE CHARGE WENT THROUGH. So before I call my bank I called the store to give them the benefit of the doubt and explained to them and paid twice for the phone. Then advised they couldn't help me because a manager wasn't in store. They advised that they will have the manager call me back the following day. Understood, so I waited for the next day... NOON comes around still no call back from the manager so I decided to give them a call... When I get on the phone with the manager he advised that he advised the back end accounting team and that he will call me once he gets an update with my refund. Few hours pass no call back... so around 6pm I decide to give them a call AGAIN... a girl answers and tells me that they cant help me cause they can seem to find the charge... WHEN MY BANK ACCOUNT CLEARLY HAS MONEY WITHDRAWN OUT OF MY ACCOUNT. Then I asked them why haven't a gotten a call back and she snaps back at me with an attitude that they didnt get back to me cause they dont have an update for me. YOU'RE IN THE CUSTOMER SERVICE INDUSTRY AND EVEN IF YOU DONT HAVE AN UPDATE YOU SHOULD OF CALLED ME BACK AS YOU PROMISED TO LET ME KNOW THAT YOU DONT HAVE A F**** UPDATE BUT STILL WORKING ON IT TO ASURE ME THAT I AM NOT FORGOTTEN ABOUT. LONGER STORY SHORT IT WAS DUMB OF ME TO GIVE THIS VERIZON WIRELESS LOCATION A CHANCE TO GIVE ME A REFUND CAUSE I WANTED TO SAVE THEM OF EXTRA FEES OF DISPUTE CHARGES BUT I DISPUTED WITH MY BANK AND WILL REPORT THEM OF FRAUD. read more