went into store for a prepaid account ended up getting screwed over .I got put on post paid and…read morereceived a second to been free and it was not . I did not want second and would never use if i were to cancel service if i would kept second phone i would have to pay the cost of phone remaining .The sale person was out just for the money not to help anyone out. And asked to talk to manger or have them return call and they could not do that because they dont care either but the main office took care of problem . So if you go there and think you will get a deal you will not . STAY AWAY FROM THIS STORE

Today my 90 year old grandma needed help with one of her bills. She e couldn't get fixed over the…read morephone because she couldn't remember her pin so we had to arrange a ride for her to the store on 173 in Machesney Park. Seth helped her out and went above and beyond to take care of her. He even came out to the car to ask her what was wrong and assist her since she struggles to walk. Thank you Seth, you really helped her in the nicest way possible and gave her peace over an issue she had been stressing out about. Amazing customer service and would completely recommend coming to this store for assistance.

They are scammers. Went to buy a new iPhone and traded my old one. They told me because you have…read morebought a new phone with us today, we have a special offer of three free SyncUp Trackers, and you don't have to pay anything for them, and I trusted them. I bought the phone they gave me the trackers and helped me set up one of the trackers through the app. Then the next month I saw an overcharge on my account, and when I called the T mobile service they told me the charge was because I had bought three trackers and I had used them I said I got them for free, that's what I was told in the store and then they explained no they charged you and when I found the receipt I saw that they did really charge me plus they did not tell me that using it you have to pay for the service. I did not look at the receipt when I bought the phone because they explained to me how much it cost and how much discount I would get for the new phone because I traded the old one, and with taxes and their service for helping me set up the new phone, I thought it was all right. I found out they scammed me a month after buying the new phone when I saw the overcharge in my account. Liars and unprofessional. I will never buy from this store again T-Mobile Authorized Retailer at 6344 E Riverside Blvd, Loves Park, IL 61111.

The guys at this store do a great job fixing issues quickly. When my son had issues with getting…read morethe free screen protectors, they were out of stock. The salesman re-routed him to a different T-Mobile location (Machesney Park) who didn't have a clue. Called back to Loves Park and the same salesman immediately contacted another branch (Perryville), made sure they were up to speed with the free screen protector program, and that they had stock. 15 minutes later all was settled. Nice job!

The wait is more than an hr long, they were "short staff" I've Ben trying to upgrade my phone and…read moreit is so frustrating shat it is taking for ever. I've should have gone to a bother U.S. Cellular. This one lady is not even doing anything. Update: I got it and the service lady was really nice. Once we left the store was all ready closed.

Generally, I'm impressed by US Cellular's customer service. So, I was surprised when I left this…read morelocation frustrated after trying to buy a phone and service, and being denied. My license had recently expired, and I was not of the lucky Illinois residents that got to renew online, so I was out of luck until I could get time off work and an appointment scheduled to renew. The state of Illinois understood this and had issued an extension until July 31st. I brought up and explained the ID situation immediately, and asked if I could still set up service with my ID in its extended validity status. I was initially told yes, and started speaking with an associate about plans/options. Another employee that was listening to our conversation actually interrupted us, and told me they couldn't start service for me. I asked why, "policy" was the reply of course. I pointed out the extension, and it's not really against policy, because it's not really expired. Even so, it's a state issued drivers license, it's obviously me, it's just a couple months expired. "Do you not have the ability to help me, or are you just no GOING to help me?", was my last question before leaving. "I'm just not going to help you", was her final answer before this store lost my business forever. I left, and a little while later was walking out out anther US Cellar location with the new IPhone and service this store had just turned away. In a world where most everything is done online, not face-to-face, not in a store, it's kinda important that consumers actually do get help when they go into a brick and mortar establishment. Otherwise, there is no actual use for said establishment. That starts with the employees actually wanting to help the customer, and make money (that second part is pretty crucial). I would say that I would like to see a change in management in this store, but truth is, (like most people in this situation) I'll probably never go in this location again over this

I went into this AT&T store to upgrade my phone. The commercial said that it was a free upgrade, so…read morethat is what I did. I had to return my old phone, so the credit was not run at time of purchase. Because of that, AT&T put me on a 36-month payment plan at $27.78/ month, but they also give me a monthly credit, so the total installment is 0. However, I have discovered that if you want to leave AT&T, you have to pay off the phone as though you did not upgrade or get credit for the old phone. I would consider this false advertising, because it was not a "free" phone upgrade. It is essentially signing a 36-month contract, even though they advertise "no contracts required". They also did not say anything about this payment plan at the time of purchase, only after I went back in to discuss the bill.

Had been dealing with phone issues and needed an upgrade/new phone. Younger associate wanted to…read morehelp, older manager just not interested in having to deal with a customer. Manager actually agreed that he physically could help me, he just wasn't going to. This took place over about 2 minutes. I had been an AT&T customer for about 5 years. I left, and switched carriers. I am much happier.

Worst rated business I've seen in a while…read more I Called jun 18th 2026 to get a quote on a screen I was left on hold for 30 minutes as of this writing , unknowing the employee didn't mute the phone and appeared to be training another employee by the sound of the conversation , I picked up on the name Josh They discussed smoking marijuana and other unprofessional things believing nobody was listening They proceeded to discuss how they take advantage of insurance companies and how they " put the phone down " when calls come in, insinuating that when calls come in, they take the phone off the hook so customers can not reach the team, im a business owner and I understand stressed staff but this is absolutely unacceptable, along with talks of other illegal practices Stay far away from this business, they do not care about their customers one bit

My phone broke while I was driving through and I stopped in and the services was quick fast and…read morethey reposted my iPhone 12 that had been broke before and now works like new. I would recommend stopping in and checking it out!!

I was greeted by the most friendly person once I entered the store! He handled the return with…read morecomplete professionalism. I couldn't have a more pleasant experience!

Worst experience ever!! I sent my son to return my cameras in and my touchscreen for my home…read moresecurity service. I was told by a xfinity rep that I could send my son to return my equipment as my work hrs do not allow me to make the 45 min drive to the xfinity store while they are open. They allowed my son to turn in the touchscreen but stated that "I had to be the one to return the cameras because it was my account?!" I was on the phone with my son and asked my son IF the customer service rep could verify me by phone. His response was no. I have to bring it in person!! Thanks for making it hard on me to return equipment that I can't even have xfinity install!! VERY DISAPPOINTED!

I brought my 22 Ultra in for a screen repair. They did not inform us that they would be using…read moreaftermarket parts. upon receiving the phone the back plate is separated from the back. A problem that I originally did not have. The screen now has a border around it and is not operating correctly for a Samsung 22 ultra. Upon calling them they admit to not informing us that they were using aftermarket parts, saying they assume everyone knows that it's aftermarket parts and said it was no problem for me to pay the difference and get what I expected in the first place. I told them.it was dishonest for them to not inform us upfront that it would not look like the original screen and worse off for them to try to charge us more money to make it right. The workmanship is another issue. The fact that the phone come back with a different issue than it came in with is uncalled for. In the end they offer a refund to put the original (broken) screen back in and wave the service fee to fix the backbplate. In all their shady business practice from the start to the end and poor workmanship is grounds for the 1 start. Beware being swindled by this company.

From the owner: Broken device? #WeCanFixIt. We repair Smartphones, Tablets/iPads, PCs, and Laptops.read more

Great friendly customer service. Everything was done quickly and smoothly. Great staff with great…read moreprices

From the owner: Visit the T-Mobile store in Rockford and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2430 Charles Street can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.