Understaffed to the point of customers leaving rather than waiting in line more than half an hour…read more Saw a new hire reach out and shake a customer's hand. Later observed him wearing his mask as a chinstrap while interacting with customers. There's a lot of hand sanitizer around the store, but I didn't see any staff use it the hour I spent there, nor did they wipe down seats between customers. Verizon used to be a great company. Now not recommended.

Worked with Ali on a network connection issue. She was fantastic! So happy we visited this…read morelocation. Great costumer service Ali!!

Plans are among the lowest around! Phone selection is getting better. Service is meh.read more

2hrs on the phone trying to pay a bill 7yrs as a cx they switched carriers for payments and cx…read moreservices with no notice. Bill paid at 430pm its now 830 pm still no servicethese idiots say give it 24hrs wtf..of courseI'm not ...and I'm switched..the new service suks and swallows if your thinking of boost RUN!!

Just bizarre.... Whom I assume is an employee of the store, approached the counter where I was…read morestanding. Hair down to his mid-waist, fingernails nails I would estimate that 4 to 5 inches in length. This is the impression Verizon is making on me, which is a tad scary and a lot off-putting. He then pointed to an intern whom he advised was an intern who had absolutely no authority whatsoever, and, consequently, there was no point in talking to her. I am on a business account with my nephew's business, and, after advising this impressive Verizon employee (8 years of experience he informed me) )immediately advised me that he was not authorized to communicate with me. He then turns his back to me, walks away, and telephones my nephew. My nephew and I were not impressed. I then grabbed my phone(my problem was a crack in the front cover) and left the store. Verizon simply must not be interested in over-the-counter business in small retail. Absolutely disturbing.

Interaction #1: Employees at the store gave me incorrect information that caused me to be…read moreovercharged $300. Interaction #2: Even though there were no other customers in the store, the manager was annoyed to answer my questions and said I should call customer service instead of bringing my questions there. He passed me off to another (more pleasant) employee, left the store, and returned smelling strongly of marijuana. He then stood by and oversaw further mistaken adjustments to my account without noticing I was on the wrong plan for my situation. Interaction 3: The manager refused to take any responsibility for incorrect information given out by his employees and that he did not notice. He offered no assistance. He was rude and raised his voice. Resorting to phone customer service finally, I was only refunded $150 of $300. My advice: Go to any other Verizon location, not this one, or dial 611 for customer service rather than deal with incompetence and unpleasantness. Verizon should find a non-customer facing role for this current manager, train his much more pleasant employees so that they have correct information, and promote one of them into his position instead.

If I could give less than one star I would. Had the worse discrimination issue at the worse time…read moreat this store. My husband, who is black and (I am a white woman) went and dropped off my phone early this morning for a cracked screen. Tonight we went to pick it up and he was told my phone was sent to the Stow store to be fixed because they could not fix it. The reason he went in to pick get it, was because I broke my foot today and he did not want me walking on it and he was the one that dropped it off. He proceeded to come out to the truck and get me and when I, "the white woman" walked back into the store, all of sudden my phone was there and fixed, within 2 seconds. They literally lied to my husband about the phone. No apology, no explanation, no nothing. This is why a lot of unnecessary racism crimes happen. My husband was very highly frustrated and upset, felt disgraces, discriminated, everything!!! He did not want me walking on my injured foot and then got lied to for no reason! Something should be done about this employee. The other employee, we believe John G, helped us and gave us the phone without issue. You could tell he was embarrassed about what happened... but still no apology or anything. Just said, I'll talk to him. Something more needed done to stop this type of discrimination!!!!!!!!!!!!!!!!!

Zero stars charged me but didn't fix my phone what a ripoff bad post they did diagnostic just to…read morecharge $30 another $65 and phone still don't charge right and won't hold a charge

Worst experience of my life. I used to go here often, when the gentlemen with the cats owned it and…read morehe helped me every time, very efficient and the cost was very reasonable. Under new management? Absolutely deplorable. Customer service was awful. Igor was rude and unkind and unhelpful. I gave him a working phone with a small crack in the screen and he has me a "repaired" screen that had no touch capability. His solution was to give me my old, cracked screen, to which he then shattered, putting back on. It's worse now than it was when I originally gave it to him and the response was a should shrug and 'sorry 'bout your luck.' DO NOT WASTE YOUR TIME GOING HERE. Absolutely despicable and an embarrassment.

Fast, efficient and reasonably priced when it comes to repairs. Have had multiple screens replaced…read moreand even a couple screen protectors installed. My kids even like coming with me because they have a couple cats in the store so that's a nice plus if you like kitty's. Definitely recommend

Efficient, knowledgeable, and very nice! They fixed my phone in under an hour when I thought all…read morehope was lost. Added a screen protector for $5. Highly recommend for phone fixing needs, and they had a lot of really cool light bulbs as well!

Fast service plus they had the product we needed. Friendly and professional. We were from another…read moreState but they didn't try to gouge us on the price.

I have used this firm on two occasions and they are: 1)…read moreExtremely competent & professional 2) Fast performing 3) Reasonably priced 4) Courteous If needed, I will use them again!

I called the Computer Repair Doctor shop and inquired about installing Windows 11 on my laptop. It…read moreturned out that it was incompatible, but since it had an SSD hard drive, the shop agreed to install it anyway and quoted a price. The price, however, went up a couple of weeks later, and I decided to pass and just buy a compatible laptop on eBay for the same amount of money. Still, I can recommend this shop.

I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!