Best customer interaction that I have had in a very long time. The staff was helpful, courteous…read moreand knowledgeable. I will be back to that store for my next upgrade!

they do not know their own inventory. I called for a specific battery. I was told they have it. I…read morewalk in and the first thing they say is they don't have it. waste of time just use Amazon, it's same day delivery now.

Refused to change car battery even though time was reserved and battery was already paid for …read more.. wasn't even raining it rained the day before. I explained I can't shut my car off or I'll b stranded. Employee response you can come back a different day. Asked for my card and refunded my money Went across parking lot and oreilly sold me a battery 10$ cheaper and put it in instantly The gentleman who was a bigger guy ( they don't wear nametags) was just too lazy to do it. My business as well as my associates will no longer use your business

It takes me about 25 min to drive to this location, the closest one to me. I arrive and see sign…read moreover the front doors saying the power is out. I can see lights on inside and when I call the phone does nothing but ring. So is the power out or did whoever was working this afternoon just decide to go home. As I sat there trying to call inside the store, at least 6 separate customers walked up only to turn away when they saw the sign.... Pretty ironic that none of the other businesses on either side of the Michaels had power out... I hope that whichever associate was working this afternoon got a nice lunch break in l o l

I saw an online advertisement yesterday for a certain product at Michaels located at Willow Lawn,…read moreRichmond, VA. When at the store, I could not find the product and asked an associate for help. The associate was in a completely different department and very busy. However, he stopped, directed me to where the product SHOULD be. Not finding it, he took the time to go to the back storage, again, coming back empty handed. Before I knew it, he had accessed a ladder....went down various aisles, looking in boxes stored high up and labeled with only SKU codes. Still nothing. At this point, I politely let him off the hook by thanking him; but he persisted. After at LEAST 15 mins of dogged searching, the product was found! The associate at the Willow Lawn was named RICK. He very well could have been the manager? I have NEVER EVER seen such dedication to customer care and wanted to take the time to give this review in hopes that someone at that location shares this with him.

I used Housemaster for our home inspection. Bobby was our inspector; he was prompt, kind, and…read moreknowledgeable every step of the way. He explained the process, then he got started. After Bobby had completed the inspection, he explained everything he found in detail and wanted to be sure we understood. I would recommend Housemaster and Bobby to do your home inspection.

We recently had a home inspection done by Scott and his team. He was recommended by our realtor and…read moreeverything went great. Scott sent us an email to confirm our appointment. In that email were easy directions to sign off on the inspection electronically. This was a great time saver so we didn't need to print, sign, and fax the forms. There is also a link in the email that allows you to pay for everything prior to the appointment. The day prior to the inspection we were sent a reminder email. Then the day of we arrived about 1-2 minutes after the appointment time and everyone was already there ready to go. The process was about 3 hours long. After everything was done we reviewed all of the concerns that they saw. The pictures were great to show us what had to be done. The next day we received the inspection for review. I would recommend Scott to any home buyer.

I have to admit I had a great experience in this store. I felt like they were really happy to have…read moreme as a customer and I haven't felt that in a long time. The nice lady that helped me was fantastic. Also, I did not know that they did car fobs cheaper than the dealership. I wish I had known that earlier they could save me money..

One of your Male employees with brown hair was working the cash register and scammed me. i got a…read moretube top and it said but one get 50% off so i got two. when i went to check out, the employee didn't take the 50% off the other one. i tried to tell him about the sale but he explained to me what the price is like i was six, without the discount. i didn't want to argue with him so i paid for it and wrote this review.

The staff are friendly and helpful…read more The prices on clothing items and moderately priced. They also have a clearance section in the back of the store. Don't forget to sign up for AE rewards. You can earn rewards toward your next purchase. Don't forget to download and install the Shopkick app on your smartphone where you can earn walk-in kicks and kicks for shopping. If there's an item that you're looking for and the store doesn't have it, they can order it for you and have it shipped to you at no additional cost. The store is cluttered. The reps keep the clothing neatly organized.