Two thumbs down for Tmobile! Let me start by saying I've been a loyal customer for over 20 years now! in that, I have had my fair share of experiences with this company. Nothing has been as worse as it has been this week. The customer service at this store is nonexistent. I recently had two different encounters here with two different employees. Both were bad. The first encounter the store was supposed to open at 10 AM and the employee lost their keys and they told me to wait until somebody else gets here. There's nothing else I can do to help you right now. There wasn't an offer to give me a call when they opened it was just a shrug followed with a half hearted apology for their negligence. Today, I go back to the same location and hopes of buying a watch. As soon as I walk in the store I'm not greeted with a "hello" or "how are you doing?" Instead it's "what can I help you with?" I told Employee I'm here to buy a new watch. Her response "which one? "I wasn't quite sure. I wanted to look through them and go through the pros and cons with the employee. That didn't happen. The watches are unavailable to be viewed on the sales floor for some unknown reason which I suspect is theft. The expectation is for me to purchase a watch without physically being able to see it. I decided it was best for me to take my business elsewhere and not return back to this location. I usually just let stuff like this go. The employees are young and working retail is hard. I know because I did it myself for many years. However, It's important that T-Mobile understand how the ambassadors of their company are interacting with their customers at this location because it's awful! read more

Sales Rep #****768, on July 10th at 10:58 am, at register #27, provided inaccurate information to my father when he went in to move his service over from Verizon. As a result, rather than getting a free phone with the new service, s/he conned my father into another phone with a higher price, not telling him that he would owe almost $1,000 for that phone! How do you sleep at night by knowing you took advantage of an elderly gentleman living on a fixed income? I have the receipt, and my account statement showing what happened. We chose to move to T-Mobile after hearing about quality service, and seeing an attractive promotional offer. That has turned out to be untrue. I called T-Mobile customer service for assistance, and after 45 minutes on the phone, the only resolution offered was "too bad". I am disgusted with T-Mobile. read more

I didn't complete the survey tmobile sent me in time and I feel horrible so I wanted to be sure I posted one online. We went to tmobile to upgrade my phone so my husband could get my phone. It usually takes a while because I have so much stuff on my phone that has to transfer over. Cameron greeted us very quickly and immediately sent us to Tyson to get everything started. He had the whole transaction started within about 5 minutes and had my husband's old phone ready for trade in. He told us the amount due that day and our monthly payment. When he got the screen protector and wall cube, he asked if I wanted to pay today or finance which I thought was a great option since the screen protectors aren't exactly cheap. I was very tired and hungry after a long day of work but they kept us entertained and talked to us the entire time. We ended up paying less than expected I guess because of the trade in which was a nice surprise. I've always been happy with tmobile (I've had them since middle school and had my own account for almost 10 years now) and experiences like that remind me why. Cameron and Tyson made it an enjoyable experience even though I was tired. read more

I typically don't visit this location and was referred here because they had phones in stock. In speaking with the representative R****, I was told that because one time of the devices had a cracked screen I couldn't turn it in. I just left the other store and was told that they accept phones in any condition. I will never visit this location again. Complete waste of time. read more