This company is the by far the Worst company ever!/ They…read morewant to charge you. Then over 62% of the time you can not get wifi! When you call them they blame it on the provider! Why should we have to pay for a service that is lacking? The worse part about it ,is that because were we live we cannot get another internet service! It is a monopoly!

Have been a customer for approx 3 years, and can't say enough about the service they've provided…read moreme. Quick to reply to voicemails, and emails. Currently have a broken fiber line that contractor cut, and Amber has made a point to come out the next day. Mothers day weekend would be hard at my house with no internet. Keep up the great work. Very happy.

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.

customer service is so trash. Been on hold 30 minutes and counting. close to going nuts.read more

We are commercial customers. Have experienced a number of outages where the reps from Ting ( after…read morea usual 2 hour wait) cheerfully tell us that nothing is wrong. They refuse to send out techs, they are liars with regard to the actual bandwidth that we receive. Been a commercial client with them for over 8 years and will replace them as soon as possible. Degradation in reliability, customer service and ethics = death spiral. Then. they lie about it. Run away....we are Jon Fink, JVI

Came and diagnosed problem and h e a replacement on the way. Technician was professional,…read more proficient and respectful. I wholeheartedly recommend this company.

Most professional technicians that I have ever worked with. 100% exceeded my expectations.read more

Updating my review as we have functional internet finally. I feel so relieved and quite satisfied.read more

Internet has been out for 3 days. No information, no updates, no indication of when it will be back…read moreup. a simple email would do, but no updates at all.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.