I've been with this phone company for a pretty long time and had a particularly great experience when visiting recently. My mom needed help with the phone feature. I was unable to figure out myself, so we walked in and were helped by Cynthia. She was great and patient and informative without coming across as judgmental for not knowing how to deal with certain aspects of technology. In a world where more and more the people who are hired to work somewhere seem upset that you came in, her demeanor of patience, kindness, and customer centered help stood above and beyond. We were able to get clear and concise answers related to the accounts and both the members that were there were engaging with other guests and greeting them . The store was clean and easy to access via a parking lot in the shopping center, the company itself has military, friendly rate plans, and my mom was happy because she was treated awesomely: that to me constitutes a five star experience read more

I love coming to this store all the representatives are very knowledgeable and kind and there's never a line! Wait time is about 10 minutes and the service is impeccable read more

Definitely five stars that was meant customer service is by far outstanding the manager of the store took very good care of me from the moment I walked into the door I was greeted until the very last minute I walked out I was given a fund for well definitely would be coming back read more

T-Mobile - Customer Service - Electronics Near Me - Miami, Florida

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So the schedule says opened Sundays till 7PM. We get there at 6PM and we were told due to a meeting they had to close at 6PM. What gets me upset is that the employee's did not open the door untill I kept nocking at the door and they were just sitting looking at me nocking the door. Another employee from the back of the store had to come out and open the door just to tell me that. Worst customer service.... and to think I was about to buy four I-phones from this store.... HORRIBLE SERVICE !!! read more

T-Mobile - Electronics Near Me - Miami, Florida

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This tmobile is full of very knowledgeable and attentive workers and there's no wait time. I fully recommend coming here. Stores very clean as well (always a plus) read more

this is my favorite t-mobile so far, after 10 years of being a customer i have found this hidden gem. Not only is there no wait time but the representatives are very kind and knowledgeabl! 10/10 recommended coming here read more

Came here to get an iPhone and I was being helped by Daniella . Amazing most down to earth employee I've ever encountered. Great customer service. She helped me get my device which was an XR and she even hooked me up with a bundle package with a glass , case and a fast charger . Hooked me up with the t mobile Tuesday app and got a few deals as well there as well. Definitely will recommend my friends to switch and join t mobile and go go straight to Daniella ! Keep it up read more

Switched from Sprint to T-Mobile because I was tried paying a fortune. The switch from Sprint to T-mobile was a breeze. Alhmed was an excellent employee who helped me and answered all my concerns and question. Need good customer service come to this store and ask for Alhmed. read more