Beyond exceptional customer service. They always assist with all my business needs. Great value for my business and its requirements. I have always had all of my services, deliveries, assisted with professionalism. I was always informed of different ways of saving money with deliveries. Even if I don't know how to deliver a package, they come up with a solution. Beyond happy with their services and my requests. Highly recommended for any business needs read more

DO NOT USE this location of UPS the staff is rude and disrespectful with the clients. The always have an attitude specially the Cuban lady of dark skin. She is a horrible person and super rude. 0 customer service. And she is always say "talk the owner if you don't like it" asked her name and she didn't want to give me her name. But her coworker said Alexis Also they are Always talking between employees and make clients to wait. And then have an attitude because they have to work. Also they don't follow the hours for opening or close I got there at 6:50 and they was leaving already and when it's I asked they said. Talk with the owner. I do not recommend this place at all. read more

It is disrespectful to clients. They say they take passport photos, make appointments, and everything. When you arrive at the place, they don't take them. read more

Very helpful with my mailing some packages. I definitely will be back . First time there to return some items. The young lady that help me was very knowledgeable and explained what I needed to do . Thanks again read more

Zero stars. Worst customer service received from ms peters. The store states they open at 8am but as it happens often ms peters comes in close to 8:30 am. No explanation given. She completely ignores the customers waiting outside. Worst experience. Never going back. read more

Posted store hours say they open at 8 yet no one showed up until 8:30am. When they arrived, there was zero sense of urgency to get the store opened and attend to the customers that had been waiting outside for them to open. Very rude and unapologetic - not customer service oriented at all. This is not the first time I have experienced this at this particular location. Customers do not come first at this UPS location. read more

If you want your package delivered, don't use this store. If you think manager will call you back to help locate package or to give a refund on said package, don't use this store. Worst service! Employees don't give answers how long this process takes. 12 days and no delivery or refund. read more

horrible service. the lady opened the store 1.5 hrs late. she was rude . never going back. might as well close the store it is not reliable. will never go back. read more

Jessica, like all the staff is extremely helpful and friendly. The store is immaculate and well-organized. Highly recommend.

No rating. They have the UPS sign, they wear a UPS uniforms but they don't take responsibility of a lost package. They sent you, on your marry way, to a 1.800 Number. They are well trained on their excuses. They don't care. Ill be afraid to send a piece of candy from this store read more

I love this store and all the employees. Everyone is always friendly and helpful here at this location. I come here for all mailing services such as amazon returns as well as sending gifts. They have post office boxes as well as computers and copy machines for those particular needs. They also have a funny assortment of greeting cards near the checkout area which always make me laugh. read more

I paid 200$ for insurance 2 months later no money back every time I call they say the same excuse my manager is at a meeting my manager is not at work well then who is managing the store honestly don't waist your time going to this store also ups the company it's self really unprofessional next Time I'm im going to take my business elsewhere. read more

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Slow and unresponsive employees. They have nothing out in the open so trying to prep boxes is impossible. If you have a large order you may have to consider bringing a second box so you done have to lug around everything. There is literally 2 employees for a line of 8 people- all who need products to ship. read more

Great UPS store located on Sunset and 87 Avenue. Came here to quickly return a dress from Rent A Runway. When I got there it was actually so full with two gentlemen behind the counter. They quickly shrunk the line with excellent teamwork. To the point that I was in and out of there in less than 5 minutes. I was so happy to be in and out. Not to mention grateful. I will definitely use this UPS again for my shipping needs. read more

I literally never write reviews and felt compelled to on this one. I came here to get a package notarized and overnighted and could not be any happier with how they took care of us. The staff was extremely kind and very helpful. Super happy to have this location near my home. Thank you guys! read more

Friendly and fast service! Clean store, served customers efficiently. Love these guys!

Great service. I shipped a package and o lost the receipt. I called to get the tracking number and Omar spent 10 minutes finding it with the limited information tracking down the number. This is customer service! Great job read more

I went to this place to have something notarized, after the first place I tried to go failed. The lady at the desk was nice & fast and she made copies of all the documents for me. This place was cheaper than the UPS store on the north part of Miami Beach I went to before ($7 per notarized copy, up the beach it was $10....odd since they are both UPS stores). Copies are 10 cents each. No problems with the place, they did what they said, nothing extra so they are A-OK :) read more

Love coming to this UPS location. The employees here are so very pleasant and professional. They are warm and welcoming to regulars and new customers alike. I've never had any issues with my packages being handled at this location. Store is always clean and I've never encountered long lines. Highly recommend this UPS store! read more

Very nice and very helpful. I experienced no wait time and great service. Even when I'm not shipping anything, they'll give me advice and help me out. Would definitely consider them before shipping elsewhere. read more

Very good customer service. We have most of our packages delivered for our business to this location. They are very attentive and do the extra things to make sure the customer gets everything we need. read more

The owner here seems to be quite unappreciative and unhelpful, although the employees are nice and unfortunately must follow his directions. Fortunately, the owner was not usually there when I have been. In fact, a regional manager was there at the same time I was recently, and I gave a good comment to her about the store, which the staff and owner overheard. I shipped from there a number of times over the past two years or more. To save time and gladly give them business I recently printed 100 pages there (although I have a printer) and shipped those pages, within the UPS store purchased $2 envelope, as a time sensitive matter to be delivered overnight. The mailing was "lost", arriving 6 days later (destination was 4 hours away by car), and I had already resent the information via another shipper for next day, one day later, which was received. I told the recipient not to bother reading or opening this second mailing, as it was the same as she had received several days prior. The UPS franchise (store) owner refused to pay for the printing and envelope (about $7), as did UPS Corporate, which only pays for the shipping costs in such a case. I have not made a big deal on occasion when an item is a day late (which I could have), but this content and timing was of utmost importance, and all purchased, at the same time, at this store. The UPS store is contractually (with UPS) NOT RESPONSIBLE for WHAT THEY SELL AND SHIP when delayed, and I will not go back. Beware of UPS, this is apparently the policy of all UPS franchise stores and their UPS contracts, but makes for very bad PR, among other serious concerns. If the package had been lost, apparently the total costs in such a situation would have been paid. UPS should consider calling patrons with found "lost" items (now a "delayed" item), and asking if they still wish that it be delivered or not. If not (in essence making it "lost"), it would apparently be eligible for total compensation. Perhaps that is too fair, logical, and considerate a policy for UPS to adopt. read more