Really convenient shipping location! It's open longer than anywhere I needed to ship (USPS, UPS,…read moreFedEx) and was quick. I've only used for prepaid shipping so everything was smooth and shipped the same day!

This is probably a fine business in its own right, but I'm giving this place 5 stars because (A)…read moreThey were there when I needed help getting out of a bind and (B) They basically opened up their store more than 2 hours after they normally close, just to take care of me. I found out at about 8:15 p.m. on a Tuesday that I needed to pack and ship a package. I was leaving on business very early the next morning and would be gone for several days, so I needed to get this shipped that evening. Even the post offices that stay open late close by 6 so that was out, FedEx/Kinkos was out because I don't have an extra testicle, which is what it would've cost to ship this heavy box using FedEx, so my only hope was to find a store that ships packages via UPS or USPS. I remember seeing this place along US1 in the plaza where TGI Fridays and Pier 1 Imports are located. I boxed everything up and headed out, hoping they were open (I couldn't remember the name of the place and couldn't find them in the few Google searches I did, so I couldn't call ahead). I arrived just after 9, the "OPEN" sign was still lit, and the door was unlocked. I walked in, thinking that maybe they were supposed to close at 9. I saw 2 people (the owners I think) in the back, and a chain gate was pulled 1/2 way across the hallway between the front of the business and the area where the sales counter is located. I asked if they were still open and pointed toward the "OPEN" sign that was still lit up. The man looked up and said "We close at 7 on weekdays". I asked if he could help me out, and I nicely explained again that I stopped because his open sign was still on. He smiled and said "You can come in". The woman who was working there was friendly and took care of me quickly, and because of their kindness I could relax knowing that these things were shipped before I left the next morning. That's customer service at its best! As far as the store, they sell boxes, tape and packaging products, they can ship via UPS, USPS and FedEx and they also sell stamps. I also believe you can drop items off to them and they will package them up for you and ship them. The next time I need shipping supplies or need to ship items, I'll be coming here for sure; They've earned my business. Come to think of it, I think I'll also send them one of the "You've been Yelped" cards as well!

Frank is belligerent and awful for no reason. Started yelling at me because I made an appointment…read moreon line for notary services, and I selected the option offered by UPS that asked if I needed a witness!!! He literally told me there was no point in making appointments because if there was a wait, I would need to wait regardless, and I shouldn't even choose that I need a witness because if he didn't have enough employees to witness it or they were busy, then I would just have been out of luck! Are you kidding me? This guy was certifiably angry and hateful for no reason!! All I did was walk up to the counter with my son... I don't know if he has a problem with women or people who don't look like him or is just unhappy and miserable in general, but whatever it is, I will never step foot in that store again... There used to be a really nice guy that worked there for many many years, but I didn't see him today which doesn't surprise me because if I had to work with a tyrant like Frank, I'd rather not work... Stay away from this guy; definitely don't need this kind of attitude in an already charged world.

Super nice, super quick! Best experience i have had at UPS. I just had to drop off a package and…read morethey were quick and very happy.

The guys that work at the counter here are always fast, friendly and efficient. Service with a…read moresmile it doesn't get any better than that.

To say the service at this location is horrible is an understatement. 3-4 time you go, "their…read morecomputers are down" this morning I walk in and there is no one waiting in line and no one in the front. I put my large boxes on the counter and this employee (who refused to give his name) walks to the furthest resister and asks me to being the boxes to him. I carried the 2 boxes over and he had an attitude. He said the second box wasn't his it's usps. I said I'm confused the label clearly says UPS. He said no and didn't scan. I asked are you ok? Are you having a bad day or simply don't like customer service because I don't think you're treating me correct. He threw my receipt for the one box. I asked what is your name his response is "you don't need to know" well I hope the manager / owner of this location recognizes his name and looks over the cameras to see how horrible I was treated by him. There are many people without jobs willing to work the have the skills to work in customer service. He should not be and I did not feel comfortable leaving the box he scanned after that. I use UPS for my drop shipping at Macys and give tons of service to this location but today was my last time going there.

Great staff very helpful and patient -easy and convenient -wonderful little store ........read more

This is the WORST UPS store. They don't keep advertised hours and the employees try to make it seem…read morelike they're busy and let lines get super long.

Beyond exceptional customer service. They always assist with all my business needs. Great value for…read moremy business and its requirements. I have always had all of my services, deliveries, assisted with professionalism. I was always informed of different ways of saving money with deliveries. Even if I don't know how to deliver a package, they come up with a solution. Beyond happy with their services and my requests. Highly recommended for any business needs

DO NOT USE this location of UPS the staff is rude and disrespectful with the clients. The always…read morehave an attitude specially the Cuban lady of dark skin. She is a horrible person and super rude. 0 customer service. And she is always say "talk the owner if you don't like it" asked her name and she didn't want to give me her name. But her coworker said Alexis Also they are Always talking between employees and make clients to wait. And then have an attitude because they have to work. Also they don't follow the hours for opening or close I got there at 6:50 and they was leaving already and when it's I asked they said. Talk with the owner. I do not recommend this place at all.

Perfect location for my mailbox. Great service, good prices, and very reliable. Definitely…read morerecommend for anyone looking for any shipping services.

From the owner: Services Offered Shipping Services: FedEx & USPS for…read moreDomestic and international shiping. Packing Services: Custom packaging solutions for fragile, oversized, and valuable items. Mailbox Rentals: Secure and private mailboxes, concierge -level services, iPostal1. Additional Services: Fingerprinting, Notary Public, Passport Photo, and Permit Runner Services.

Very disappointing service for a UPS branded store. They seemingly cannot process cards and only…read morepackages, as I sent two cards in September and December 2024 and they were returned to me as undeliverable in June 2025, despite being addressed identically to packages that were delivered consistently throughout the year. Fast forward to 2026 and packages go missing without explanation other than to blame the delivery service which provides a photo as evidence of their delivery to the store. Upon calling, the manager could not even let me finish a sentence about why I was calling and kept cutting me off with "send your student back" even though my student had already filled out the missing package form. It just seems really unfortunate that a University this large, successful, and costly would allow this low level of customer service to occur. I fear sending further packages now, as I have stopped sending cards/letters due to the previous issues. Their latest response to the photo I sent proving delivery was "that's not our store. contact UM." Nothing else. Not even capital letters. Terrible customer service.

I am a student and the package system to students is outrageous. Sometimes I wait over two days…read morepast delivery for my package to be ready for pickup. And the system moves so slow. Worst part is sometimes you receive a package that might be in the wrong name or not have the right box number and even if it is traceable to you, they won't send you an email and let you know. You have to go get it out of their package jail and pay for it. Such a scam. Also the hours online are wrong which is extremely inconvenient. Just went to pick up at package at 3:45 on Sunday when they supposedly close at 4 and everything was locked up. Worst ups store ever.

I had a very unpleasant experience at this UPS location in Coral Gables. The moment I walked in, I…read moregreeted the employee with a simple "Buenos días." Instead of responding politely, he looked upset and replied sarcastically, "Why are you guessing I speak Spanish? I'm a gringo." I calmly responded that if he had simply said "Good morning" in English, I would have understood that he only speaks English. There was no reason for the rude attitude. Coral Gables is an area where many people speak Spanish, and greeting someone that way is completely normal. Basic courtesy and professionalism should be expected, regardless of the language someone uses to say hello. Very disappointing customer service

It's a UPS... if you've been to one, you've been to them all. Part of the typical corporate…read morecapitalistic standardization that we've all grown accustomed to. The worker helped me with my fingerprinting and was great about it - these workers here deserve a raise! Loses stars for overall blandness and for its siting in an auto-oriented, surburban hegemonic design that pollutes the environment and worsens our health.

Really not sure why they have bad reviews...I go a lot and the service is great. They're very…read morehelpful and give plenty of options.

Do not return to Amazon from here site says drop off no box to some locations here I was charged…read more13.00 for a 2 nd box for my return was already in a box. Super upset with Amazon that's why will give a negative review. Save your money use another store to return. Whole Foods doesn't want boxes and they don't charge you. Save your cash