I would like to take a moment to recognize the excellent service I consistently receive from Nazir…read moreMalik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%.

Keyerlin Saavedra It was an excelent and fast service…read moreespecially from the employee that I've listed!!!

This Verizon inside Dadeland Mall is so awesome. John, the Store Manager and Jeoovany, the Wireless…read moreSpecialist were friendly, professional and overall just phenomenal with me and my fiancé. We were treated A++++. We upgraded our cell phones and the process was long but smooth and well worth the wait. It's better than going to the actual store because you received great customer service and that one-to-one attention. It was very personalized. I highly recommend you visit this location inside Dadeland Mall and make an appointment before arriving. These guys are the BEST of the BEST!!!

The team at Verizon Dadeland Mall was superb! It was mostly Luis who helped me with upgrading my…read morephone, taking the time to show me all of my options, waiting patiently for my new phone to update, and talking me through all necessary steps. The other team members also assisted with answering my questions and ensuring that my payment properly processed. Verizon's prices were also better than the Apple Store, and overall they were friendlier and more patient. Highly recommend!!!

This Verizon store is a breath of fresh air! We worked with Matt, who we now call the phone…read morewhisperer and a definite super hero. We had spent the past 3 days trying to resolve issues caused by a Verizon Franchise. Matt came to the rescue. He was able to have my son's old phone number moved to his new iphone, which he had purchased from the local Apple Store. He additionally resolved billing issues created two days earlier when my son had purchased a new iphone through a Verizon franchise and was given a defective device. Inappropriate charges were added to my son's bill when the phone was return to that dealer. When we left this Verizon Corporate Store, my son indicated that a weight had been lifted off his chest, and he was finally able to enjoy his new device. This store in now our go-to location!

Overview of Verizon's Complaint Trends Verizon's customer…read moreservice issues are well-documented across various platforms. High complaint volume -- Verizon Wireless is often listed among the top three most complained-about carriers each quarter. Customer dissatisfaction -- Reviews indicate that many customers experience long wait times and unexpected fees. Service quality issues -- Numerous complaints highlight poor service quality and billing discrepancies. BBB complaints -- Verizon has a significant number of complaints filed with the Better Business Bureau, reflecting ongoing customer issues. Trustpilot +2 verizon the company with most complaints Verizon consistently ranks among the top wireless carriers with the highest volume of customer complaints. Data shows that it frequently appears in the top three most complained-about companies in the industry, indicating significant customer dissatisfaction overall. expertbeacon.com And I have been a customer for 9 years and it's all true. They sick and their customer service people are 100% retarded. The most frustrating customer care to deal with and then some. Go to t mobile instead which is where I am going Saturday

This is the most unique concept I've ever experienced for an Apple Store. I was greeted by Manuela…read morewho worked expeditiously to get me lined up with a genius care, professional. She checked in with me periodically to let me know how things are moving along, and I really appreciated those updates. I was helped by Sir Alain, who had superb customer service from start to finish. In addition to being knowledgeable and patient, I genuinely felt like he was looking out for my best interest without trying to upsell me anything. With the precision of a surgeon he trouble shots issues with my phone, and I am exceedingly happy with the purchase that I made. I also had a chance to speak to the manager Steven. He took time to ensure everything went well, and we had a conversation that was personable and welcoming, but interesting Apple products and fitness tracking wearables. The kind of experience that keeps you coming back and expressing loyalty to a company because of the way you're treated: exceptionally well done folks

Stopped in here so I could buy a new MacBook Pro. Had checked online and the model I wanted was in…read morestock. This location wasn't the closest to my hotel but I figured parking would be easier at a mall vs downtown Miami. Decent sized store in a corner location. Closest parking was valet but there weren't any visible attendants. Got to the store, quite a few people in the store, no employees available as they were with other customers. Saw a sign to pick up orders. Figured that would be the fastest way given the lack of available employees, but the model I wanted was now sold out. so no new MacBook Pro for me.

We just had the most amazing experience here with Syed and Kim. I just called to inquire about the…read moreWiFi service and Syed was very helpful explaining and answering all our questions. We got to the store within minutes and Kim helped us throughout the entire process. Now my son is able to have WiFi service at his new place and got a free TV with the current promotion. Always a T-Mobile customer! Thanks Kim and Syed!

The South Miami office run by Manny is superior to other TMobile offices. Abraham, his Associate,…read moreprovided me with 'white glove' treatment.

Screen Protector experience…read more After buying an iPad i knew i had to protect it some how. so, first i bought a Zagg from Best Buy, had them install it, and to tell you the truth, it looked and felt horrible. Apple doesnt sell iPad screen protectors and they for sure do not install them. After being very frustrated i was walking around in Dadeland Mall when i saw Ghost-Armor; a kiosk cart near the Apple Store. They were installing screen and body protectors on Computers, Phones and iPads. I quickly asked "who are you"! The service was great! The employee told me a little about there product, how its different than these others you find, and it was cheaper than Best Buys Zagg and the installation was quick and perfect! it took no more than 15 min to install the iPad screen protector and it looks beautiful. I am very satisfied with the service and i cant thank them enough. So, this is me saying thanks.

Terrible store my experience as a customer in this location was terrible products are one star !…read moreThere manager here is a joke.

Been coming here for over seven years and have not had any issues. Multiple devices. Multiple…read morefixes. Great service open on the weekend. Can complain. Prices are better than most. Highly recommended.

Onell and his tech are both extremely knowledgeable on tech across the board. I came in with my PS5…read morefor a deep cleaning and liquid metal replacement, the longest part was me figuring out how to use my hotspot lol. They're professional, friendly and detailed in their craft. 20/10 recommend. Great price, great attention and even better attitude than most techs around. All in all they have my business and all my tech needs are in their hands. Btw it only took about 30-45 minutes to open, clean, fix and close. Only reason why I spent an hour hear was me trying the console out for a couple matches and chatting with their team.