I was attended by Miker; he was extremely knowledgeable and quickly signed me up for the right plan…read moreto fit my lifestyle with the newest phone on the market. I had lots of questions and Miker had an answer for all of it, I would definitely recommend him to any current or potential Verizon customers.

Too expensive too expensive too expensive too expensive too expensive long waiting lines long…read morewaiting lines

My iPad got locked and nothing suggested online worked. Luckily, the Apple store is an easy drive…read morefrom most parts of Naples. Sometimes the Apple stores are crowded, my recent trip was quick and after walking in, I was helped immediately. Marlon was very knowledgeable and my iPad was up and running in a few minutes. He also removed the broken screensaver, unfortunately the store doesn't sell iPad screensaver replacements, but that's an easy one. The store is large and has a variety of iPhones, iPads, and accessories. The staff is helpful and friendly and this store is in an accessible location right outside the mall. This trip didn't cost anything and my iPad is working as good as new. Apple stores are a favorite, I use their products and definitely recommend stopping by.

The Apple store in Naples is perfectly awful: unless you are here to buy product, you have no…read morepurchase! I was told my problem with my emails was a Google issue and that I should reach out to Google. And then I was shown the exit. In New York City, in the Prince St store, a wonderful team of people too an interest in the problem proceeds to solve it ! Not only did they solve the problem, they feel they should give me pointers on how to deal with the issue should it occur again. Shame on the Apple clueless team!

I broke my phone screen in a trip and contacted Techy the day I returned. The owner/operator was…read moreresponsive and gave me a quote right away. I took my phone in the next day and he had it good as new in 25-30 minutes. The shop is located inside Walmart so I was able to get groceries while he worked. The repair was done quickly and with excellent quality and he even threw in a free tempered glass screen protector, which he installed for me. Highly recommend!

simple job replace rear screen on iPhone no problems The tech could have had a little better…read morepersonality, but I was only trying to get my phone fixed.

I called and requested to have a call back. The first time they never called me back and I waited…read moretill the next day at the designated time and they never called me back. This is a worthless, useless company.

Michael was super helpful and was able to fix my phone. I appreciate it! Will be visiting againread more

Isabela worked with us for two hours with a provider switch-over for my families five phones and…read morewatches. She was able to multitask with helping other customers maintaining a cool calm demeanor. She utilized other team members when needed for technical support and helped make what can be a laborious task fun. ...TonyT.

Made an appointment and was not acknowledged by staff when we walked in. Waited 15 minutes and then…read moreleft

After reading all other reviews, regarding the lack of service, and the bait and switch, I am…read moresurprised they have not been sued, and think THEY NEED TO BE SUED. Because their business practices are highly illegal. I am finally getting away from ATT. I made the mistake of upgrading my phone. The entire time Marcos kept telling me that I had 30 days. 30 days this and 30 days that. So, I go in and tell them I have changed my mind, and he tells me that on upgrades you only have 14 days. That if I hand over the phone I traded in, I would still have to stay with ATT for another 36 months to be able to receive the benefits credits etc. I was with this person for two hours, he never once mentioned 14 days or 36 months. Never provided any of the signed documents. It gets better. I go and just pay for my phone. Ask for both my phones to be unlocked. The lady I meet this time tells me I can do it myself. I am able to unlock my old one. The new one u can't unlock until 60 days from date of purchase, and the lady I meet with the second time tells me I can do this within 24 hours of payment. Again, wrong it is 48 hours from payment, and you still have to wait 60 days From date of purchase. No one there knows what they are doing, they have no idea of timelines. I have read more and more reviews of how toxic it is to work for ATT, how they push their people for selling quotas. Shame on them. Oh yeah, I explicitly told the salesperson, I did not need additional coverage only to get home and within days get a text telling me I had signed up for additional coverage had to call ATT directly and get this removed. Unethical, uninformed. Can't wait to get away from ATT. Ps. Don't bother going into the stores they all will have 10 people waiting, and maybe at the max 3 people to help you. so yeah they just SUCK! I would give them zero stars but can't post without some star rating.

Need more help. Weary as I walked up to the front door and saw the Help Wanted sign…read more Not the staff fault but why do I bother with an appointment when I still have to wait in line to see somebody? Waited 35 minutes behind the same line of ppl strolling in Staff nice and knowledgeable but only 2 on a Wed afternoon. I was greeted by someone but then it's just wait wait wait Corp listen up: You should at least have one tv with some kind of entertainment and not just the same advertising You also should let me go next door to grab a bite to eat while I wait , how bout a text to let me know to return ? Good strip mall location for others to shop and wait outside while you sit and mope

Great service, as soon as we walked in we were greeted warmly. Lynette, Ron and Marcelo were all…read morevery kind and polite. We had so many problems with our phones and they helped us with everything. Guided us through every process and made it very easy. We will definitely come here again for any questions and problems. The store is kept very clean and brand new looking as well. Easy to really see everything they have to offer. If I could give this store 10 stars I would.

Ordered a new phone from Verizon. First time in almost 20 years as a customer i went to the store…read moreto find out that they did not have the product that I had ordered. "Two of these phones were ordered yesterday, and we no longer have a phone in stock." When I asked why this was not communicated to me i was informed "we don't have your contact information." How is it that the clerk knew my name, but somehow didn't have my contact information as a long term client. I left and waited for the store to contact me about the ordered phone that I had pre-paid. I did not receive a communication regarding the phone until I was emailed that my order was canceled because I didn't pick it up. The cancelation was the same date, so I called the store to see if they still had the phone. Unfortunately the call was taken by an outside employee. Stephanie said she would leave a message for the store to get into contact with me. No contact from the store. Avoid this location at 2100 Tamiami Trail E. The location was so much better as a 7-11. I will order a phone from someone other than Verizon.

Folks, I usually do…read morenot do reviews but I would be remiss if I did not take the opportunity to comment on this business. This business is the real deal! I contacted Mechanicomp late in the afternoon last Saturday (06 th , November, 2021). I had the pleasure to speak with employee Emery and I mentioned to him that I thought I needed a battery for my older IPhone 6 (only use it for emergencies as I leave it in my vehicle for those purposes) . I explained the problem and I asked Emery what the price would be for a new battery and installation. Emery told me that the cost for battery and installation would be approximately $29.00 - $30.00 plus taxes. At this point I asked employee Emery if I misunderstood him, that price seemed so realistic that I thought I mis-understood him and he once again stated that the cost would be approximately $29.00 - $30.00 plus taxes and he then added that this price was a ball park figure. Employee Emery told me to bring the IPhone to his shop Monday morning and he would have a look at it. When I hung up the telephone I had a good feeling in my stomach after talking with employee Emery. He seemed professional, respectful, interested, knowledgeable and most accommodating. Fast forward to 10 am on Monday morning (08th Nov., 2021). My wife and I attended the Mechanicomp business located on Airport Pulling Road, Naples , Fl. (It should also be noted that we are from out of country and we were not familiar where to go for IPhone repair services. I googled IPhone repair in Naples, Fl., and after reading all the reviews on the different business's I felt confident to go to Mechanicomp, they had awesome reviews. We were met in the store by employee Emery. Emery was very polite, friendly, professional, accommodating and knowledgeable. This store was clean, bright, vast amount of electronics, the store was just as inviting as employee Emery. Emery treated us with respect and he made us feel so comfortable. I explained to him that I called on Saturday and once again explained the situation and the ball park price he quoted me on the telephone. Emery checked the price on his computer and he told us that the price for battery and installation was $24.00 plus tax not the $29.00 - $30.00 plus tax ball park figure he quoted over the telephone. This was honesty in the pure form, I have never in my life been quoted a ball park price and to find out later the price lower than the quoted price, we were so impressed. We left the IPhone with employee Emery and he said to come back in an hour. When we returned, the IPhone battery was repaired and installed. At this point I would like to add that employee Emery seemed like a person that we knew for years but only spoke with him for a short period of time. It was so refreshing to meet such an impressive and friendly employee, this is an attribute that we seldom see in this day and age. I wanted to wait for three or four days before submitting a review, I wanted to ensure that the repair was working properly before my review. Low and behold, my IPhone 6 is working the way it should and my repair problem was rectified by employee Emery. We chose the right business , we chose the right employee ( although for some reason I think all employees at Mechanicomp are no doubt as courteous and professional as Emery (It's just a gut feeling I have). I'm hoping the owner/manager of this business understands how impressed we, as customers, were with employee Emery and how impressed we were with the service and the atmosphere with-in the store. I believe employee Emery is an ambassador for your business, keep up the great customer service Emery, it was a pleasure. Can hardly wait to go back to Mechanicomp for the next repair, all the best. Dan (Canada) Employee Emery

Always great service....timely, honest and fair pricing. Would recommend for service on your tech!read more

I needed a new phone and wanted to switch from android to iPhone the fellow in the store said he…read morecouldn't guarantee that I wouldn't lose photos or contacts etc so I didn't switch. My cousin put me on her cellphone account and I switched to another carrier. It took maybe 10 minutes and I lost no important information. I think the fellow at AT&T didn't want to bother with an older woman. And then AT&T billed me for service after I ported over and finally got them to credit me after insisting to speak with a supervisor. After 30+ years of being a loyal customer I had to fight for credit back. What was I thinking

What a BIG disappointment! The store only had one sales person to assist. That's right! Only ONE…read moresalesperson. The phone was ringing off the hook and the line kept building. However, the one representative that was there, was extremely knowledgeable and helpful.