JASON- was absolutely incredible! He was so patient and knowledgable guiding my elderly…read moreparents to a great phone/plan! The process could not have gone any better! Thank you Jason!

Worked with Tommie at the 13800 Tamiami store today. He helped me buy a new I Phone. He was very…read morecompetent knowledgeable and anxious to help me. He is a great representative of the company. This store and Tommie will be my go-to choice in the future. Thanks for the help.

I walked in because I needed some help setting up my phone (keep in mind , I am an AT&T customer)…read moreand the employee was very short and dry and gave me short answers not a pleasant experience. Unbelievable did not try to sell me any lines or programs or sales while I was there. I am an easy catch when it comes to that company could have made money right then and there if he did his job properly. In addition to him having head phones in the whole time while talking to me, and store was empty I was the only one in there. I walked out went to Xfinity gentleman was so nice said he'd beat any plan I have to earn my business and I could tell he was happy to be there and make money. Now I am no longer with AT&T and can happpy say I'm a Xfinity customer! Just like that.

I recently visited this AT&T location to get help for my 93-year-old father, and I cannot recommend…read morethem enough. We were assisted by Kris (Sales Rep) and Semaj (Manager), who both went above and beyond.They were incredibly patient, respectful, and took the time to resolve every single concern we had. It's rare to find such high-quality customer service, especially when it comes to helping seniors with technology. If you need help and want to be treated with care, ask for Kris or Semaj. Thank you both for making a potentially stressful situation so easy!

Connection issues with my cell phone brought me to this A T & T store. When I was in town a few…read moreweeks ago, I had absolutely no ability to receive voice calls at all and often was unable to connect to any network when I was not at my parents' house on their wifi. I even called A T & T customer service when I returned back home and got a partial refund on my cellular bill. I was advised to visit an A T & T store if the problem persisted the next time I was in the SW Florida area. Well, here I am, and the problems continued. I came in on a Monday and was promptly serviced by Halim. He suggested switching out my SIM card, which he did at no cost. I watched him scroll through a bunch of stuff on my screen and tap a bunch of buttons - woah! But twice he tried to get me to change my service plan. TWICE. Why? One of the lines I have on my current contract has the old grandfathered unlimited data plan; Halim told me TWICE that I really and truly didn't need that unlimited plan any more, even though the user of that line uses in excess of 10G a month. Gee, I thought I was here to fix my PHONE, not change my PLAN. Okay, we made a couple of test calls and my phone's working now. I even called home across the Gulf! Woopee! I leave. But I have to go back the next day. For I am constantly presented with messages that my voicemail password is incorrect and that I need to re-setup my voicemail. But it can't retrieve my greeting and it's failed. Then I'm given the "incorrect password" screen again. It won't connect to the internet at all. There's also no signal at all. When I do go back to the store, Halim is nowhere in sight. But I am checked in on a nifty iPad (akin to the Apple Store or the DPS where my name then goes up on a TV waiting screen) even though there are only 2 other people in this huge store. Once I'm finally tended to, it's discovered that the Cellular Data had been turned off on my phone. Huh? That's why I had no internet and I couldn't connect (iPhone 5's rely on cell data for voice). That's enabled at the store. When I get home, I discover that iMessages and SMS messaging have ALSO been disabled. What the heck did Halim do to my phone? Good grief. I doubt whether I would let anyone at this store ever touch my equipment again. I'll fix it all when I get back to Houston. I've been an A T & T customer for a LONG time and I've never had to go back to a store 2 days in a row to fix one of their employee's incompetence. And I SO resent the hard sell to change my plan while I'm not in my home city. Are you kidding?

The staff is very attentive and knowledgeable. I had a problem with my account and the manager…read morefigured it out when no one else could! I have stopped in here several times and they are always friendly and go out of their way to help you!

After reading all other reviews, regarding the lack of service, and the bait and switch, I am…read moresurprised they have not been sued, and think THEY NEED TO BE SUED. Because their business practices are highly illegal. I am finally getting away from ATT. I made the mistake of upgrading my phone. The entire time Marcos kept telling me that I had 30 days. 30 days this and 30 days that. So, I go in and tell them I have changed my mind, and he tells me that on upgrades you only have 14 days. That if I hand over the phone I traded in, I would still have to stay with ATT for another 36 months to be able to receive the benefits credits etc. I was with this person for two hours, he never once mentioned 14 days or 36 months. Never provided any of the signed documents. It gets better. I go and just pay for my phone. Ask for both my phones to be unlocked. The lady I meet this time tells me I can do it myself. I am able to unlock my old one. The new one u can't unlock until 60 days from date of purchase, and the lady I meet with the second time tells me I can do this within 24 hours of payment. Again, wrong it is 48 hours from payment, and you still have to wait 60 days From date of purchase. No one there knows what they are doing, they have no idea of timelines. I have read more and more reviews of how toxic it is to work for ATT, how they push their people for selling quotas. Shame on them. Oh yeah, I explicitly told the salesperson, I did not need additional coverage only to get home and within days get a text telling me I had signed up for additional coverage had to call ATT directly and get this removed. Unethical, uninformed. Can't wait to get away from ATT. Ps. Don't bother going into the stores they all will have 10 people waiting, and maybe at the max 3 people to help you. so yeah they just SUCK! I would give them zero stars but can't post without some star rating.

Need more help. Weary as I walked up to the front door and saw the Help Wanted sign…read more Not the staff fault but why do I bother with an appointment when I still have to wait in line to see somebody? Waited 35 minutes behind the same line of ppl strolling in Staff nice and knowledgeable but only 2 on a Wed afternoon. I was greeted by someone but then it's just wait wait wait Corp listen up: You should at least have one tv with some kind of entertainment and not just the same advertising You also should let me go next door to grab a bite to eat while I wait , how bout a text to let me know to return ? Good strip mall location for others to shop and wait outside while you sit and mope

Cynthia, store manager, so helpful and friendly...great contact to get your Att&T business squared…read moreaway!!!! Clean Store wonderfull staff.

Is there anyone working at this location? 2 representatives for the whole store is absurd. I came…read morein to change my iPhone screen protector and I am still waiting over an hour. They don't even look your way to welcome or greet you. The professionalism at this store has always been very low and pathetic. AT&T DO BETTER PLEASE

deberían cambiar en la página el horario de cierre ya que…read moreaparece hasta las 8 pm y fui y estaba cerrado y tiene un cartel que cierran a las 6 pm !!!!! Pero en los horarios de maps dice a las 8 pm!!!!

I stopped by the t Mobile located in pebble brook square this afternoon because I was considering…read morechanging my carrier to T Mobile. When I entered the store I saw two different agents, one with what looked like a trainee. Both agents were engaged with a client. Neither offered the curtesy of acknowledging my presence and/or indicating they could help me once they were done with their current client. I waited for the first agent to conclude his transaction with his customer. The customer left the store and the agent again ignored my presence. He began a conversation with the trainee. I could not determine if it was business related or personal in nature since I am not fluent in the language they used to communicate. I remained standing there for a couple of minutes before leaving the store. Only as I was exiting the open door did one of them reach out. It was too late. T Mobile customer service is no better than the AT&T service I am trying to distance myself from. Just a heads up if you are shopping for a new phone carrier.

Excellent Service! We must moved to Florida. I needed computer set up urgently. Jonathan was able…read moreto make changes in his schedule to arrive at my house with last minute notice. He was very friendly and competent. Fixed my home office computer workstation. We will be using him in the future for future computer help! Wonderful Work!

From the owner: Are you searching for computer repair shop in Naples?…read more There are many computer repair shops in the area that will fix your computer if you bring it to them, but have you ever asked yourself... 1.Why should I have to go through the hassle of disconnecting, untangling, and carrying my computer to their shop? 2.Why can't the computer repair technician come to me? 3.What are the benefits of computer repair in the comfort of my own home? At Naples Geek Friend, we are a mobile computer repair shop. That means we come to you. No matter what the issue you are experiencing we will come to you with the tools, parts, and experience you will need to get back up and running. If we can't fix it on-site, we will bring it back to our computer repair shop for further diagnosis and the travel time will be on us. Free of charge. What services can our computer repair shop provide at your home? 1.Computer Repair 2.Memory Installation 3.Hard Drive Upgrade or Replacement 4.Virus and Spyware Removal

I went into this establishment today and while I was there, the regional manager whose name was…read more"Rafael Irizarry" verbally assaulted my elderly grandmother, and yelled in her face while the other staff sat there and watched. I have filed a report. I would stay away from this establishment, they don't treat their customers well. How embarrassing, Rafael you should be ashamed of yourself.

Gysai was amazing and so so so helpful. He's so nice and made everything go by smoothly despite the…read morewait.

Called Monday to see if parts were available and they were. Went to 1st advertised location on…read moreTuesday they moved went t second location it was closed during business hours, Wednesday closed at 4, when they were supposed to be open till 6 that day.

They did not have my part but did a temporary fix so that I would not cut myself on my shattered…read moreiPhone screen and did not charge. I will definitely be going back once the part is in stock. Thoroughly recommend this new business.