I was attended by Miker; he was extremely knowledgeable and quickly signed me up for the right plan to fit my lifestyle with the newest phone on the market. I had lots of questions and Miker had an answer for all of it, I would definitely recommend him to any current or potential Verizon customers. read more

Too expensive too expensive too expensive too expensive too expensive long waiting lines long waiting lines

Two months after signing up for 5G home internet I'm not able to use the app. Three visits to the company store, over 4 hours invested, and 4 calls to Verizon, with 5 hours invested on the phone, no positive results. Somehow they're not able to insert the correct info into their system that allows me to see my account. The store has tried but Verizon is the problem read more

I've had to go there twice since getting my new phone. First time 1 hour wait second time 1 hour wait. They need to delegate someone who can do quick answers to simple things and checking someone out for a charger or phone case. What a joke to have to wait 2 hours to buy a charger read more

If I could give this store a zero, I would. I didn't even get as far as giving my name, when the fellow who greeted me asked why I was there. I explained my situation and he replied, "That's happening in Collier County. It's something in the towers and Verizon is aware and working on it. Your phone might be out for an hour or a minute, but it fixes itself." I thanked him and left. Inn the car, I got to thinking that I wasn't in Collier County that day and my phone still didn't work. I was from Ohio, couldn't make a phone call or use the internet. I didn't even know how to get back to my vrbo! I then went to an authorized dealer about 15 minutes away. Thank goodness the map was frozen on my now useless iPhone 13. The young man there fixed my phone in about 2 minutes. So, the moral to the story is this: If you want to be lied to and get absolutely no service, go to the store on Pine Ridge. If you want competency, you'll have to go on to Immokalee Road. read more

This place is horrible no personality What so ever. Not friendly and very rude. Heck all we went inside for is one thing my mom wanted to get a new charger cord for phone they said they had one for 30.00 But came back with a combo package and 35.00 Take it or leave they said. They just gave us the feeling that they weren't going to help us no matter what. read more

Verizon - Electronics Near Me - Naples, Florida

We went to the Verizon wireless store on Pine Ridge Road in Naples, Fl at 10:05 am on a Saturday in October 2021. We were second in line and waited only ten minutes to be helped. The store very quickly filled with customers, so get there early. We were helped by Kathryn and she really knew her business. My husband & I both bought mini 13 iPhones. She went above and beyond to help us. She got our information transferred from our old phones to our new ones, & worked hard to get our Verizon account straightened out after she deactivated an old device for us. We're very happy with our new plan, and our phones are wonderful. This store does not have a lot of phones in stock, due to the pandemic. You may want to ask the person that checks you in if they have the product you want before you wait. read more

My IPhone 11 gave me trouble with dropped calls, not receiving calls, static, etc. for weeks and weeks. Apple and Verizon tried every troubleshoot (it took about two weeks) but the problem continued intermittently. While vacationing in Naples I walked into Verizon at 2259 Pine Ridge Rd insisting on a new phone (at Apple's recommendation.) Dario Ledsma, Solution Specialist , saved the day! THANK YOU DARIO‼ You said that the speakers were dirty. You efficiently and professionally corrected the problem and I left there a very happy camper! *** DARIO *** read more

I have gone to this store 3 times over the past 2 months. The wait time has been 45 minutes or longer each time. I can't wait for service there as I am handicapped and can't stand up for a long time there are only seats for 6 people and 20 or so are waiting. They are closed 2 days a week and open late at 10:00am: unacceptable service as usual. I will go to Comcast there you can make an appointment and fine a seat. Tom L. Verizon customer no more. read more

Posted on door closes at 5 pm. Get there closed.??? Such inconsiderate customer service. I drove across town to pay my bill

Dealing with Verizon wireless has been a traumatic experience. Up until the last six months I have had excellent cell service from Verizon Wireless. I have been a loyal Verizon Wireless customer since 1992. Note that I said up until six months ago. Since that time, the cell service has been so miserable that I am looking for ways of getting out of my contract. I'm absolutely disgusted. I would say that 50 % of my calls are garbled or prematurely terminated. I have gone to three different Verizon locations looking for assistance with this issue -- I got nothing except for false drops. I've had to install a landline in my home so that I can simply get through a call. Look for other service providers before you sign up for service, unless you are interested in receiving service free cell service. read more

I found the service rude, third time to the store, it takes over two hours to talk to anyone, and after over 30 years of being a Verizon customer, I think it's time to switch, too bad, I'm not recommending this company. The irony is I live half a mile away from the Verizon store, and get no reception, or so close to a Verizon store, oh well. read more

I have been a Verizon customer for 10 years . I have an I phone and my husband had an old flip phone that still worked fine but is obsolete. Verizon sent home a new phone this Summer while we were up North to replace this one. we were greeted right away today and told us up front it would be an hour. The person who helped us was not helpful. Didnt seem to have much knowledge and couldn't wait to get rid of us . I always had good luck at 9th st office. we were sent home to fend for ourselves on activating new phone. it has been charging for five hours and still intermittently flashing and not working. not looking forward to returning there! Very disappointing I felt that if we were interested in new product we would have been treated differently! read more

This location was closed a few weeks ago, but I'm glad to say that it was open for my visit today! Upon walking in, I was instantly greeted and helped by Lissette the whole time. She was super friendly and very helpful in doing what I had asked of her. I thought for sure it was going to be a complicated task and there would be trouble getting a secondary phone number added onto an existing line, but she knew what she was doing! She was able to answer all of my questions and walk me through what I had to do in order for her to complete the task, which was great! I feel bad for the other guys that were working, though, as they had 2 very rude customers they were dealing with. As a customer, just remember it's important for YOU to be respectful and courteous to the person trying to help you or you won't get anywhere. I'm just glad I walked in when I did, as I was helped pretty quickly - which most Verizon stores you'll end up waiting awhile for your turn. Anyway, Lissette was fantastic! read more

Poorly managed. Visited this store two times in the last two weeks. One employee (woman) of the five employees consistently helped employees. Others wandered in and out of showroom. 9th St store was closed. We had positive experiences at that store. read more

I went into this store really frustrated, after spending countless hours on the phone with customer service and then nothing being fixed. Donnie was wonderful, took care of everything, even though it took a lot of time and effort to fix everything back to the way it should be, he took care of it. Todd helped him as well. I would def recommend this Verizon store, and definitely say to ask for Donnie or Todd! read more

After arriving, specifically telling them I wanted to upgrade my Samsung S10 to a Samsung S21, I waited over an hour. When I was finally approached I was advised they don't have any Samsung phones in-house, haven't had them for a while, and they would need to be ordered. They sorely lack organization and people wait huge amounts of time when it could and SHOULD be so much better. read more

Family of 4 been a customer for 20 years by this afternoon we will be AT & T !! Staff was so nice and helpful. Manager and salesman was the rudest I've ever dealt with. Trying to buy new phone. Manager making rude faces at us. From Chicago, used to smart, kind staff! Don't go into this Verizon!!! Go to another location if you must use Verizon!!!!! Promise you won't like the service! There respond with a form letter response. Not even accurate account of what happened! Love AT&T buy 1 get 1 free!!! No contract!!! Hurry and change your service read more

Have you ever heard of a Verizon dead zone? In Naples there are plenty of them. Don't believe the advertising about having the fastest and most reliable service. Apparently they are still missing a few towers in Naples that they never bothered to replace after Hurricane Irma hit so my LTE connection almost never worked. No one in the store was able to tell me why I could never connect to the internet if I wasn't using WIFI. I had to do my own research online to figure out what was going on. How could Verizon charge me $85 a month for zero service? Of course I canceled and switched providers. read more

Poor customer service! I was looking for plan information in detail before switching companies so I had less than 3 minutes on the phone asking questions to whoever answers the phone from the pine Ridge store when this man got tired of going over in detail and just made a sound and just hung up on me. None one else answers for a while after that call. Why they had so many bad reviews online? Why hiring people that will ruin their business? No good services, no business! read more

Just came from paying my bill and Scott redeemed this store a million times over! He was solution based in every respect. Helped me setup my voicemail and helped with some other issues. Plus: he's an Air Force vet!!! Thanks Scott! Whomever hired you picked a winner! read more

I had the advanced iPhone class today. It was great. I'm glad I'm a Verizon customer.

I purchased my first iPhone 8 here on August 3, 2018 - one of many phones that I have purchased at the Pine Ridge store since 2007. I brought it back within two-weeks - there were so many things wrong. they gave me a brand new phone; same issues, and new issues. I came back in 2-weeks; they told me to go to the Apple Store at Waterside. they did NOT tell me that the Apple Store at Waterside closed the next day (for a year.) I put off going to Coconut Point. Was sent to Best Buy as apparently they work on iPhones. Still issues. Went to Coconut Point (twice) again and got a 3rd (and 4th) brand new iPhone 8. Clearly some of this is an Apple problem. I have received 4 brand new iPhone 8s - they're all crap, and this newest update has caused more issues. I would give anything for a refurbished phone. I've been doing business w/Verizon Wireless for 16-years; their service has become impersonal and at least four different employees have not been able to fix the many issues on my thousand dollar phone(s.) all of their stores have done away w/seating so if you're waiting for 30-60 minutes, you're probably standing.//The response below means nothing because you passed me off to Apple - to a store that was closed for a year, instead of dealing with the phone issues that I was having and continue to have. no kidding - 4 brand new iPhone 8s since August 3, 2018, two from your store. The store on ninth street said they helped me with the new software update, but they didn't and the two updates this week have made things worse. read more

Ever since I bought my S9 plus almost 3 years ago, I was ripped off. They never gave me the trade-up discount. Oh, we forgot or no it does not work like that. Never a straight answer. Yesterday I walked in because my S9 plus was acting up. The person that greeted me at the door asked in a not so friendly way, what did I do to the phone. ANGEL is his name. He was not friendly. They need to teach their staff manners. He fixed the phone somewhat but the phone is still acting weird. Not connecting to Bluetooth, the keyboard is different. I do not recommend this ripoff joint to anyone. From day one it was always issued with the Bill's. The TV commercials said trade up for $ 400, later they said, not that model. The S9 plus is their flagship phone so why would they lie? 6 months of going back to the store, every month because I was on autopay and was overcharged monthly. It was insane. Do yourself a favor and go to the store downtown, they are very nice and always helped me out, instead of treating me like I was a burden. Best of all I'm disabled and this is not how you treat patrons with disabilities! Thanks for nothing Verizon!, Emanuel Bitran ...............Edit: To response, For 3 years I hated going to your store and I have dealt we many of the workers there. Only 2 really ever helped me and they were The Managers because I had to ask to deal with them. I never got my $400 discount that brought me to the store in the first place but the managers gave me, Credits? I still feel ripped off and taken for a sucker. I hate to be cheated by big companies like yours. I was on auto-pay from day one and never missed a payment. You need people like me to buy your products. Don't treat People like garbage. You want me back? Then treat me right. It time for me and my wife to upgrade our phones, Emanuel Bitran, Zero stars!!! read more

just moved over to Verizon from T-Mobile....was with T-Mobile for over 20 years. BUT Verizon coverage is better; noticeably better.....just added two droid turbos (love the camera and battery life) and two Samsung S4s....can't go wrong there. Sara at the Juliet Blvd store by Walmart, was awesome. She had all phones waiting for us and totally took care of us.....the process is time consuming; but worth it. Definitely worth the effort. read more

Night and day difference from the "authorized reseller"! Greeted by a very upbeat associate. Checked in electronically instead of my info being left on display. Told my approximate wait time ( a mere 5 min). Less than 5 min a friendly and helpful associate easily helped address my problem and provide a potential solution. In and out happily in 15 min with a fix to my issue. And they were pretty busy with close to a dozen customers in the store. Do not go anywhere else! Best service. Only place I've ever been treated properly. read more

Went in after having the worst week, from dealing with GoWireless.. and Lissette greeted me, I told her what I wanted, they didn't have any in stock but she ordered it for me with no issues, she was extremely friendly and helpful. I would recommend this Verizon store to anyone. It's busy but worth the wait, to not get what you asked for and not be hassled! read more

Been dealing with MIKE since December when he sold me my iPhone 6 Plus. The following day, he sold my parents two more! I had the misfortune of shattering the screen of the phone! I had a problem with the sound on the phone previously, but now getting this phone replaced was out of the question, I assumed. When I called Verizon (a different location than this one), they told me that it would be $750 to fix the screen. They suggested I take it to uBreak iFix and have the screen fixed for $150. Upon speaking to uBreak iFix, I was informed the cost was ACTUALLY $250! Ugh! As a last minute resort, I stopped by this Verizon and luckily Mike was working and happened to be the next available employee (the store was packed!! They're so efficient, though, with getting to each customer. Very impressed! I hardly waited 2 minutes). After explaining my situation, he looked up my account and informed me that, with my insurance, I can just replace the entire phone and not just the screen, all for $200. Deal!! He instructed me to call the 800 number for damaged phones etc. I actually went online to do it and I found that it was so quick and painless. Less than 5 minutes online, a charge of $199, and free overnight shipping! Awesome. Brought the new phone into the store in the shipping package because God knows I would've broken it otherwise! I'm cursed. He also picked out and placed a thick screen protector on for me along with a new case . He then went ahead and did everything to set up the new phone and told me what to do with the old one. My family and I are so happy with our experiences with this specific Verizon and especially Mike! Give this guy a raise and a vacation!! He's working 24/7 it seems! Lol. Definitely going to stick with Verizon for life! Thank you! And kudos to the entire staff at this store. I go out of my way just to come to this location. read more