AT&T is the worst phone and Internet carrier on the planet. Their customer service is nonexistent…read more I was in the store the other day to solve a problem and they told me to call customer service why they sat there with their feet up on the table watching TV., stay as far as way as you can they will rip you off over and over and over and they have the worst people you can possibly hire to talk on the phone !

Unlike the lady salesperson near Pembroke, Mr. Davon was savvy and knew what was wrong with my…read morefriend's Android phone, which he bought brand new last year at another AT&T store. He explained that Android phones are susceptible to malware, but explained how to get rid of intruder apps causing the problem. His help was more effective than what AT&T Technical Support provided my friend on Friday night. Let's face it, cybersecurity issues are now impacting the cell phone industry, and AT&T and other providers should have more technical savvy sales personnel like Mr. Davon handy. I wish this guy the best in any career he takes in the future. He is customer-service oriented, which is hard to find these days.

Went to Virginia beach store on Phoenix Drive as a walk in. Very courteous and helpful in freeing…read moreup storage space and explaining my memory issues in terms I could understand for my Samsung A20. Thank you!!

They advertise "free diagnosis", but when I went in to get that done, I was told that it's $49.99,…read morebut they would take that off the repair costs. I said, what if I don't want to get it repaired here, or at all? She said, well it would be $49.99. So, NO FREE DIAGNOSIS!!' False advertising!

Really good customer service. Good answers to questions. Plenty of parking and handicap accessible.read more

Brand new place! When other Verizon stores are busy you might be able to skip the line by coming…read morehere, at least until everyone else catches on. This whole complex is a great addition to the Norfolk Premium Outlets area, growing quickly. Check-in kiosks are at the front door. An associate then calls you to a desk at the back. I like this setup better than the counter-style service at older stores. The associates were friendly and helpful when I was there. If you have to wait (I didn't) they have a "genius bar" like counter where you can sit or a wall of new phones you can oogle. Like I said, brand new so everything is super clean and functional. Although I would have appreciated a couch or a softer place to sit. Parking isn't really an issue although there's a popular pizza place next door. However getting in and out of the lot can sometimes be a pain. I suggest avoiding the packed driveway by Chik-Fil-A and going a little farther to the easy, empty driveway at the Burger IM end of the lot (farther from the stoplight).

I had my daughters iPhone battery replaced within a day. A few weeks later had to bring my…read moredaughter's iPad for a battery issue. The guy was friendly and fixed within a couple days. I was skeptical of these repair places because you never know if someone's trying to upsell parts to make money. I got one price and no changes. Would recommend!

Omg he was so helpful I had just received a birthday…read morepresent, a very nice watch, but it was too large. I was asked by my boyfriend to wait and he'd fix it this weekend. So of course I removed a few links myself and in the process lost a pin. This pin completely disappeared into thin air! I pulled pins out of a couple other watches desperately trying to get this put back together. I gave up and decided this is it something I should not have messed with, but now it was too late and I needed to get this fixed. I didn't wanna go to the mall and deal with that so I just came to this location and gave it a shot. The shop guy (didn't catch name) fixed it and it's on my wrist right now and he was extremely helpful and the price was unbeatable. Thank o

Great work and fast, dropped my wife's phone off at lunch and was done i a few hours before i got…read moreoff work, will be back again

Put your iPhone in a water proof pouch at the beach, don't believe it will always be waterproof. My…read morewent underwater for a few seconds on vacation and then screen played dead. Got it to this shop for a screen replacement. Friendly staff and good communications. Luckily it was just a shorted out screen, iPhone wasn't flooded inside.

Strong customer service from beginning to end…read more I inquired about an upgrade and was provided information that it's best to wait until Fall. The representative also looked at my bill and saw an adjustment could be made in my favor. Clean store, convenient location and friendly staff. Recommend!

Charles was awesome! I needed a new phone as I had dropped mine and the display was so damaged that…read moreI could barely see anything on my screen. I wanted to upgrade to a newer IPhone and he helped me get all the discounts I was eligible for. He was able to help me transfer all of my info from my old phone to my new one without hassle and in a timely manner. Great customer service and super friendly!

There are several techs in our area. I dealt with Kim Garrett. She was very helpful and…read moreinformative. I appreciated everything she did for me and I was paid as soon as my phone was accepted. Prepaid debit card is what you get in the end.

So glad this service exists, broke my iphone 5 screen in morning, $100 later and cab had it fixed…read moreby 2ish at my place of work, very pleased! Thanks!!

Fantastic experience over the past few months specifically dealing with manager Larry. However, all…read moreinteractions with other staff just as strong, My visit began with attempting to replace under-counter lighting to match with others in the kitchen. It was far more comfortable Mo located than expected with multiple trips and calls to get it right which did occur. Super service and highly recommend.

Needed my battery replaced in my key fob. This place was empty so I didn't have to wait. The…read moreemployee helped immediately and was incredibly fast in installing the new battery. Only cost about $14 which I thought was reasonable. Will keep this place in mind for car batteries too!!