Another third party retailer used for sales and absolutely no customer service skills…read more Just avoid & do everything online anyhow they'll just make the issues harder w/ no assistance when it comes to it

The service at this Verizon authorized retailer is stellar! We were welcomed immediately upon…read moreentering the store. I was there to replace a cracked screen protector. They had the liquid option that I wanted. The price seemed reasonable. The service I received from Andrew F. was flawless! He was awesome! Try this location for impeccable service-you won't be disappointed.

The Scarlet Vetter says... i brought an older phone here for screen repair, as I couldn't see…read moreanything on the screen after it had been dropped. I wanted it as a secondary phone for backup. The two gentlemen who worked there were, pleasant and excellent to work with. Adam helped me get my phone fixed for a reasonable cost and very quickly! , The same day! I highly recommend this business!!!!!

Honest and fast. They listened to my request and were genuinely helpful. They gave me options.read more

I typed this review some time ago and hesitated on whether or not I would post it. Specifically…read morebecause I was curious in working at apple for a side job but I have to always be honest about my experiences. Just like a game of spades after a few good hands your destined for something bad. My luck with the apple store is truly not any different at all. About 2 years ago I had a really terrible experience that was ultimately handled positively. From that point I've had consistently positive experiences with apple. Well that was until this month. On October 1, 2022 I came into the apple store looking to get my horribly cracked phone repaired. I came in at approximately 6:25 without an appointment. Lucky for me they were able to get me in for an appointment for 7:35. I was told to come up to the front and remind them so that they don't forget about me. Context my phone was cracked on the front and back so I was pretty confident they would probably have to repair my phone. Update they ran diagnostics and determined my phone would need to be replaced. They gave me a replacement phone. The person I worked with literally just handed me the phone and said I was all set and walked off. I started to try and enter my information and then quickly discovered that the phone was locked. It took was truly felt like forever for them to figure out what the passcode was. I know what you're probably wondering well surely they went ahead and activated the phone for you but of course they didn't. I had to leave and go upstairs to T-Mobile for them to activate my phone. When I got upstairs they weren't able to activate the phone. We contacted several customer service support agents with no luck at all. Only for T-Mobile to tell me that apple gave me a lock device. At this point I needed to go back downstairs to the Apple Store where I would wait even longer only for them to give me a new loaner. At this point the phone was unlocked so that was a plus the negative is that it took them so long I couldn't go to T-Mobile to get it activated. So after several hours later and a couple phones later I left with a device that didn't work for certain but eventually it would. Yay me.

We are an Apple family, that's a good thing an d a bad thing only because Apple is not cheap…read more During Covid we needed to buy our daughter a computer for school. We priced them out online and of course they get you with updates. We didn't realize till the following day they charged us $100 more than online. But by the time we could go back the online price changed so we didn't get the match price. My only suggestion is if you see a price online print it and bring it with you. Now Covid changes : Temp checks b4 entering & covid rules 2 keep everyone safe. But while You wait 2 enter not much social distancing in front of the store

After calling around to several places that could work on a PS5, this spot seemed like the best…read moreoption. They're conveniently located right outside the JCP department store on the second floor, across the way. Everyone was very friendly both on the phone and in person. They also went over the repair agreement thoroughly, including the $75 diagnostic fee, which goes toward the cost of any repair. At first, I got a call saying the motherboard was completely damaged and likely beyond repair, which was disappointing. Then the next day, they called back and said they had spent more time looking into it and were actually able to fix it. The repair ended up costing an additional $150, but it was absolutely worth it. My kids' PS5 had stopped accepting discs, and now it's working again. They also advised against relying on random YouTube repair tutorials (oops), since DIY fixes can sometimes make the problem much worse (especially if you're clueless like me). Overall, I had a great experience and would definitely come back here again, although hopefully I won't need to anytime soon!

Extremely pleased with the service Romeo provided, my wife's iphone had 2 broken camera lenses and…read morea third that showed some marring. After he and I talked we agreed that it should just be replaced. A short 40mins later he had all 3 replaced and it looked factory perfect. Others told me (ubreak I fix) that the entire back had to be replaced and they wanted almost $250 plus tax. Well for $100 less I got the right repair and no extra games. Job well done We Fix.

I came here to see about fixing a phone screen. The man was super nice…read more Evidently it just opened a week ago. Here's how I think it works - You bring your appliance inside. They assess the situation. Give you a time estimate. You wait in your car or come back later. I can't assess pricing. But he laid out how they got to the price for me. Great new addition to the side of NFB facing the Boulevard Mall.

I needed a new battery for my iPhone 13 because it's been dying really super fast lately…read more I made an appointment online to be there between one and 2 PM on Friday, July 24 I got there a little early and they told me it was gonna be about two hours long and to come back about 3 o'clock. I received a phone call about 2:15pm letting me know that my phone was done. I got there and they had just started charging it and it was up to 12%. They said all the batteries that they get that are brand new are at zero and they all have to be charged up to 100%. The regular price for having it put in and for the battery was about $119 but I had a coupon for $10 off so I only paid about $109 which was nice. The employees were nice very nice and answered every question I had. They were quite busy in there. There are a lot of customers coming and going. I would definitely go back there for another battery or if my screen breaks or any other damage to my phone that needs repair. They also repair Computers and it showed on Yelp. I believe that they also fix Nintendo switches, which is really nice to know. So far my battery seems to be holding a charge definitely longer than my other one did.

This is the best phone store in Lockport. Their prices are fair and the service is excellent!!…read more Their rep Joseph is knowledgeable and provides stellar customer service.

I had taken my Laptop to Best Buy where I bought it. It is 6 1/2 years old. The geek squad took a…read morelook at it and told me that when I updated my drivers, I permanently defeated the ability for any audio on my computer. Also, the battery was dying and it's very difficult to get a new battery for a computer this old. I started searching to see if I could get a second opinion and I found Nerdchickk. We texted back-and-forth and she offered to come to the house to take a look at it. She worked on it for 2 1/2 hours trying to change the drivers she charged me $80 and she said there's nothing really that I could do. She told me that I could trade in my computer and get more money. So I'm going to bring her back just to upload all the information from my laptop to a thumb drive [because I don't trust myself to do it] and I'm willing to pay her to do it, because I feel she is very competent. She was honest and she knows her stuff.

So convenient. No lugging the desk top around. The nerdchikk was no nerd and fix was very…read morereasonable.

Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also…read moreexplaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.

Love these guys! I came back here to recently fix my wife's camera screen and they were able to do…read moreit quickly and painlessly. Unfortunately, my screen cracked again and they were able to repair it quickly and were very responsive after getting some other things fixed. I'm super appreciate of this business and would recommend them if you're looking for an honest group of technicians that stand behind their work. It's hard to find a better price to fix your screen too -- and this little stand in the mall behind Dick's does as good of a job as Apple would.