This review is based on my experience with this att store today…read more I came in to see if I could get some help with an IPhone I bought a few months ago that was having an issue with charging. The young lady who I believe was the store manager was friendly, figured out the issue and took care of the problem. All in all a very good experience.

Came in to get 2 apple watches and new iphones. Waited over 2 hours and even the rude and…read moredistracted manager (samantha) could not get us set up. So- we said cancel and had to wait ANOTHER hour to get the new lines removed. So- no more apple, good thing our contract is up with Att. We are done !

Unfortunately, my experience with charter spectrum has me leaning towards the negative as the…read moreservice just isn't as great as charter themselves, say they are. For one, the low pricing seems to be more of a way to reel you in and then they jack up the bill & give you stuff you don't want without you knowing until you see your bill. Then there's the service which disconnects pretty regularly, leaving you to wait until it reconnects. To be honest, the only reason we keep them is because our phones are through them as well an we just don't need the hassle of getting new ones. Hopefully, their service improves but for now, this review stands as testament to our experience with them.

They get 2 stars only because associates are attentive and responsive to requests. However, I was…read morelied to about a promotion. I signed up for mobile to go with my internet with the promise of 2 years free mobile. However, my online account noted only one year. I went back into the store to talk to the manager. He told me he would look into it and get back to me. He said he would be sure that I got the 2 years. I never heard back from him. Unfortunately, I had been in from Indiana. I went home and found it still was not resolved. I also found out that there is no way to contact store personnel other than walking into the store. This is no way to do business.

Verizon has always been known for their strong network with decent customer service but their rates…read moreand utter lies are beyond pathetic. First, it's the only carrier when you initially sign up you will have a bill in hand or emailed within 48 hours. They attempt to justify this as being for the "first month and a half of service" yet within the next upcoming month you will receive another billing. This is a practice that I have yet been able to find a Verizon Rep to be able to provide a logical explanation. Next, THREE (3) YEARS AGO my wife and I were looking into switching from AT&T to Verizon. We called Verizon Corporate and after spending an hour on the phone with "Gary" he advised us (we have the recording) that if all we wanted were SIM cards as we were being our devices over, if we didn't use the Sims or changed our mind we could simply call to disconnect and throw out the sims. The cards were delivered and we never opened the box. However, within two (2) days we received a bill for $630. I called immediately and advised what we were told, provided the recording along with copies of the chats and emails from Verizon. This took close to two (2) months to straighten out and it was tough as hell due to their absolute bullshit but it was "fixed". After many back and forth a week received emails advising us that the account was closed with a $0 balance. Fast forward three (3) years to yesterday. We are still with Big Blue (AT&T) but called Verizon to look into our options. Immediately they advised us we owed them $130 from three (3) years ago and advised that because WE CALLED THEM LOOKING FOR SERVICE WE HAD BROUGHT IT TO THEIR ATTENTION. They had no information from our prior interaction and threatened us that we had "72 hours to convince them we owed them nothing or they would send us to collections ...". (They sent us to collection three years back but THEY IMMEDIATELY REMOVED THE MARK WITHIN TEN MINUTES OF MYSELF CALLING IN AND DISPUTING IT. They apologized at that time and it was over, I thought. Yesterday I immediately sent them copies of their emails dating back to late 2021 showing the account was closed with an actual credit (somehow) on the account of $12.78. I sent them images of the chats, emails et-cetera. What other proof or information is needed other than EMAILS COMING DIRECTLY FROM YOU ADMITTING YOUR ERRORS AND SHOWING A ZERO BALANCE WHILE CLOSING THE ACCOUNT? I'm aware of a pending Class Action Suit against Verizon for very, very similar circumstances. This doesn't surprise me in any way. These ass-clowns are crooked, and so large the left doesn't know what the right is doing and they document nothing. I'm extremely interested to see how they respond. I'd love to join the CA. Funny thing, when my wife explained the situation to these shit-cyclones reminding them of the fact they are owed NOTHING but we are paying AT&T close to $1k a month and would prefer Verizon's network the Rep actually stayed on a recorded line "we don't care what size of account you could bring to us. $1k is nothing to me and if you switch or not this doesn't affect my employment...". Oh, really? This egotistical corporation with its employees needs brought to its knees.

The only reason I'm giving a 2 over a 1 is that ONE of the managers was extremely helpful. I bought…read morea new Iphone from the OFallon store after being an Android user. I was treated like I would be too stupid to figure it out. There are definite differences and more steps to achieve the same thing you can achieve on an Android in one. But when attempting to download a ringtone from Itunes, the phone locked up 18 hrs after I purchased it. I took it back hoping for a solution and the idiot that sold it to me and the manager on duty laughed and told me to go to Best Buy. "It's not the phone's problem. It's an Apple problem". Luckily I came back later that day when a different manager was there and he fixed it. I will never buy from OFallon again. Terrible attitudes. Terrible customer relations skills and they only care about upselling you on stuff you don't need.

Nathan really helped me out when I was in a bind and on limited time. Got me in immediately and…read moreback on the road in no time. Service was quick, efficient and amazing customer service! Will recommend them to friends and family.

I've brought my Apple phones to ubreakifix many many times over the last 5 or so years. They…read morealways fix my phones perfectly. This most recent time was even better. They were able to fix my 87 year old mom's iPhones 6, yes, iPhones 6 in less than 10 minutes. My mom will be thrilled to still have her old trustworthy phone and the staff were amazing how quickly they figured out what was wrong. 5 stars all the way. Rob H.

I arrived at boost around 4pm a note stating be back at 430 I waited finally at 435 I walked up…read morewith the sign in the door still and an employee was inside. I wanted to buy a new phone, however they only expect cash...wtf what a waste of time.

This Office Max/Office Depot in O'Fallon is AMAZING!!! Yvette is a goddess. She was incredibly…read morehelpful when I emailed a design to be printed--and then she went above and beyond to create a quality poster It was completed very quickly, within two hours of being dropped off! (And Allison was very conscientious in checking me out when I picked up the print, too). So helpful. So kind. So skilled. Thank you!!!

Stupid, they can't even get their hours right on Yelp, they close at 8pm not 9pm. Won't be back.read more

Kevin was most extraordinarily patient and helpful. He worked on my husband's phone for almost two…read morehours to clean up all the apps before setting up a new phone. This location is way out of our way but we were in the area for some medical equipment. However, I would go out of my way to get that extreme level of customer service. Thank you Kevin. You are the best.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our O Fallon store today.

Bought multiple phone cases and screen protectors from wireless depot. Good prices good products…read moreand great service. Omar was amazing at helping me.

Came in at 8pm with what we thought was a broken phone, they helped right away and 40ish minutes…read morelater had all the issues fixed for 1/5th the price of bigger stores. The guy was super nice and explained everything, would recommend!

This is the only place I trust for my cell phone repair. We have been back many times over the…read moreyears. They are courteous, reliable and always fast. The new location is larger and actually easier to find (right next door to JJ's in O'fallon). Family owned and operated by a great couple. We will be bringing back all of our business

Replaced my cracked screen and old battery. Great service and lowest prices around. Highly…read morerecommend!