Alma changed my screen protector and was very sweet and professional. She put the privacy one. I love it! My phone feels brand new. read more

T-Mobile - Omar Siraj's bizarre card. He's the best! - Mobile Phones Near Me - Orange, California

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Upgraded my phone! With all of the iPhone 16 advertisements, I couldn't resist. I ordered my upgrade that day it was available. And waited to receive my phone in the mail. Got my phone, cleared out my old one, and went over to T-Mobile. They helped me with the trade-in of my old device, which was the 14 iPhone Pro Max. Don't judge me lol It wasn't that old haha The trade-in process was easy peasy. They logged into my account for me and provided shipping label and box. I was done pretty quickly. I browsed some of the cases to see if there was any I liked. Nope. I'll use a basic case and wait until the cuter ones come out for the iPhone 16 Pro Max. I am loving my new phone with two additional buttons. Waiting for the AI features to come out with the next update. Pretty smooth process with T-Mobile. read more

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Today, we visited this store, theres plenty of parking at this comercial complex, the store is not busy, and everything is very organized and clean, we were having a little problem with applications on the phone, and we had questions. Omar helped us, and he is very nice and knowledgeable regarding plans,phones, etc. Also, since we have insurance with unlimited screen protectors, we changed them at no cost since it is unlimited. Originally, you pay 60 bucks, but then after is free of charge till you maintain the insurance. Also, with our plan, we have free Netflix, Hulu, Apple. Omar helped us with the info, and we have now set up the free apps. If you go, make sure you look for him. He is the best. read more

T-Mobile - Mobile Phones Near Me - Orange, California

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This location has the worse customer service. I'm starting to feel it's racially biased. I went into with an issue with my iPhone and the guy at the counter gave me the worse attitude because I didn't know how to use my iPhone. I'm still new to an iPhone coming from an Android. He was very dismissive when I asked questions about my phone, he said I had to call Apple for help after I waited for an hour in store for help. I said I was going to leave a review bout how the customer service was today and he said do what you have to do go for it. Who talks like that to a customer?! I was so taken back by his response! I said excuse me? He said yes go for it leave the comment or review you can call Apple I said I been a loyal customer for over 20 years since I've been with Cingular : then sprint this is so rude how you're treating me, he said he had other customers to get to. I will never come back to this location again. read more

I went in to get a WiFi device and was in and out of there quickly. Great customer service and helpful as well.

I came in on a Sunday and was pleasantly surprised to be in and out within an hour. Max was very helpful and pleasant to work with. He was very thorough with his breakdown and took the time to explain the whole process. Thank you Max for taking care of us! read more

Stopped today at this store near Chapman University and had a wonderful customer experience with Gabby- she helped pair our newly purchased IPhone 16 even though it was bought at another TMobile store. It was purchased for our daughter who was away in college. What great service Gabby gave us - many many thanks! read more

Sad to see this place gone to sht! I switched to TMOBILE thanks to this store and the amazing deals and more than anything the help. But i came back for support with an issue with my phone. Sadly one of the biggest reasons why i switched to TMobile was the great in person customer service, but the dude that greeted us today 9/22/25 youngest looking one there, it barely felt like he wanted to help at all. I asked so many questions in regards of help and he gave me nothing but nodding yes or no. And at the end he basically said he cant help, but to do everything on the life app, basically the only reason why i loved tmobile has gone to sht, maybe its the store who knows, but i know i wont be coming back! Maybe even making me feel like switching lines again. But they really gotta look into the people they hire. If the managers sees this i hope you do tell your workers to really give a dam about the position theyre on, or else theyll keep loosing customers read more

Hi Wendy at outlets of orange was very helpful, patient and attentive to any question I had during my visit, Thank you so much Wendy!...

Beware of the misrepresentations. Do not believe any of the promotions they promise you. They told me I will get a rebate for my phone transferred from Verizon. It took more than 6 months and hours of phone call and I still have not got it. They said I will get a credit of $200 for other numbers transferred to T-Mobile from Verizon on my account. They later said that promotion did not apply to me. Take everything they promise you in writing. read more

worst t mobile in california, i came here saturday june 29th around 1-2pm ,,this place tried to charge 100 dollars service for trade in my device and on top of that they ask me for 701 dollars down payment and if that wasn't enough they value my iphone 13 in $$99 dollars, and also they wanted me to upgrade to a more expensive plan ,, all i wanted to do was upgrade my iphone 13 pro for an iphone15 stay away from this place , they will hustle you for your money read more

When you walk in you know you will be helped! I have never left a cell phone company feeling so welcomed understood and taken care of with respect and patience. Alma , Tye, & Lavon and Melvin I appreciate you all so very much for making this a memorable experience! read more

I drove all the way here before the store closing time. The gentleman that was suppose to help me with a return did not help me. As all stores are usually ran, you count out when the store CLOSES. He was to lazy to run my return even though as I mentioned I made it to the store BEFORE closing time. I mentioned to him that I have a busy schedule for the next few days and that I needed the return processed immediately. Realizing that this guy made up his mind that he did not want to help me. I left very disappointed. I guess closing before closing time is a new thing. The gentleman's name was Fida. Fida, thank you for giving me a horrible experience. read more

T-Mobile - A gentleman. Named Fida here at this T-Mobile begins closing before the marked closing time. Thanks for not helping a customer in need. - Mobile Phones Near Me - Orange, California

I went into this location yesterday night and was treated with the best customer by Wendy and Melvin. Wendy was helping me to upgrade my phone and was very helpful and went above and beyond to help me get the best deal, and walked me through the rebate process as well as called the customer service line for me to help ensure everything was done correctly. She also helped me save on my WiFi and got me a great deal on that too. Melvin also was a big help. He had knowledge of every promotion and rebate plan. He was very kind and helpful. He was able to get me multiple rebates and discounts that t-mobile offers. They both made this an enjoyable and seamless experience. They were both very patient, honest, and thorough with helping me save the most money! Highly recommend this location and these associates! read more

Went to the T-Mobile on main and Chapman they were great they gave me a great deal after getting out of a bad contract with AT&t they really helped me out and they gave me a good monthly plan that I could afford. With no over charges. thank you Franky, you went above and beyond helping us and making our lives a lot less stressful. read more

If you don't like online ordering they will get the job done but barely. You get better more accurate information online faster service without the extra hoops. read more

Very professional and made the experience as easy as possible. Had to buy 2 new phones and it went well and was relatively seamless. They also didn't try to sell us too much on extras which is refreshing read more

Franky was absolutely wonderful! He helped me get a great deal and was super patient and sweet throughout the process. I also have never purchased a phone so quickly! We were out of the store in 20 min! Thank you so much for everything, Franky! read more

Gaby provided me with exceptional service. She was very knowledgeable, helpful, great disposition to assist; all this, with a great sense of humor. I noticed repeat customers greeted her, which is a sign that Gaby is awesome. read more

I switch back to Tmobile after the nightmare that was spectrum mobile. I came in on a weekday afternoon and the staff was amazing and very helpful. Thank you Rosa and team for taking such good care of me! read more

Sat. Jan. 21, 2023 I was having issues with my new Samsung S-21 FE, 5G phone. I only had it les than -2- months under the mfg. warranty. I went to 4 previous T-Mobile stores and no one would help me. When I came into this store asking for help from a Mgr. there wasn't one present so two young men approached me, then I explained my problems with my phone that wasn't working properly and needed to be backed up ASAP. to ship that day to Samsung repair in Irving, Texas. The more experienced guy was very aggressive, almost rude, and stated sorry we don't help clients doing that. The other quieter, calm man man was Omer Sira who said he woud be glad to look at my phone to help back it up. He was kind, patient, calm and professional and I felt very comfortable with him. He did my back up then set up my older phone with my Sim card and helped me get it working. I was so grateful that I told him I planned to call his manager to tell him about his great service he provided to me. He printed the label and boxed up and taped be shipped UPS. to Samsung. I found out Omer was rather new @ T-Mobile, yet I told his manager "Omer is a people person who one day could excel to Managment so keep an eye on him." I would come back to your store just to deal with him for his exellent, kind, patient service he gave me. I am a REALTOR 43 Yrs. in business so I recognize great people skills are what makes people remember you and they want to deal with you. He Made My Day. His associate was an instant turn off to me whom I would never wish to deal with. The Lord put me in the care of Omer for a good reason so he deserved my compliments to go all the way to his manager as well. Folks. Omer is the Man to go to in this store. Tell him FRANI DOCTOROW the eXp REALTOR sent you to him. Blessings all. FRANI H. DOCTOROW read more

We came in to get new phones. His (Sumsung) was acting up and my Dad was having trouble with his small screen (iphone 6) so I wanted to give him my 10. During the pandemic, they are only allowing one customer per desk at a time regardless of whether or not you live together. This makes sense because maybe you guys lives together but everyone else in the store does not live with you so, yeah. He went in first and was out of there in less than half an hour after getting everything set up and transferred. He also made a few changes to his account so that took a little extra time, but still, it was pretty fast. After that, I went in and it was the same story: in, new phone, screen protector, plan, done. A little extra time also for me to transfer everything from the 10 to the 11 then prep the 10 for transfer from the 6. Easy. I also left ATT and moved to T Mobil because ATT is absolute crap now (and has been for a while). Cesar was patient, efficient, and very knowledgeable about not only the products in house but also the industry and trends coming up. The other staff were very kind and followed distancing protocols. Store was clean and kept cool. I don't like this area nor do I like this plaza, and normally any cell phone company store is a pain to deal with, but man were we surprised. Thanks Cesar for your help and patience! Hope to see you again if we have future needs. read more

Alma was superb in helping me upgrade my iPhone to a newer model recently ... she took care of everything from transferring all my data n apps from my old iPhone to the newer iPhone... she also installed all the necessary accessories I wanted... she was very courteous and professionally n definitely knew her way around iPhones... highly recommend her knowledge n expertise... thank you Alma read more

Came into this store to add a couple lines to mu plan . Rosa and the store manager Paloma were great help. They answered all my questions and actually showed me a better plan than the one that I came in for. I have a line thats totally free now. Who doesn't like free. Awesome customer support, competent and quick. This will be the store I use from now on for anything I need. read more

Horrible experience around 6 months ago with the staff , they messed up my order and now even though I turn my old phone and got the new phone I still have to call them every single month for the past 6 months and get my bill fixed every single month I have to be on the phone for almost 1/5 hour to fix my bill , horrible horrible horrible . read more

Been coming to this store for several years. Have bought phones from this store location and had my account transferred from an old phone to a new phone here. The personnel change over time so your individual experience may differ from mine. I have above average phone knowledge. I'm currently in the process of switching phones; both purchased from T-Mobile. The problems incurred are harder than regular On the 2nd or 3rd of February, I went into this store and received minimal effort from the female tech who merely moved my sim card and SD card from the old phone to the new, then basically blew me off. On 2/6/22 I phoned in after having continued problems doing the phone transfer, and received minimal effort from 2 techs. Both did not listen to me and blurted out generic and irrelevant responses. They didn't really want to help. Thus, in 3 of 3 contacts the primary goal of the phone techs was to cut the interaction short ASAP. Tech # 2 began helping a store customer before ending with me. There was no improvement by tech # 3 even after stating I am planning to do a negative Yelp review on the store. Quite amazing. This is your review, which is UNSATISFACTORY. BTW, the T-Mobile store at N. Tustin Ave @ Katella (S/E corner) are WAY more helpful. I would suggest going there as I should have done this time also read more

Don't go here to buy your phone, they lack the necessary customer service skills at this location. I recently purchased a new IPhone 12 and lost all my information because I failed to back up my information and they refused to do it in store....called to speak to a manager and the rep had an "oh well" attitude and that is NOT okay. The young lady who helped me get the phone was very nice but the rep that dealt with my call was horrible. read more

Threat customer service from Omar and will on Saturday while purchasing my new iPhone 14. Will even help transfer all my information from my iPhone 8 to 14. . Thanks Omar and will I will make sure I recommend your office to anyone I know. Thanks again. read more

I have poor customer service at the garden grove tmobile, no replacement of my screen protector, told to go to another store and look it up myself Talk to 611 on the phone to set up another store to get the screen protector. Pull into the parking lot. Put a face mask on then started to the door or this tmobile. Was stop while opening the door and was told that they needed information or I could not enter the store. I told them it was setup with the main office, they refused me enterance until I give them all the information. While on the phone with 611 I took picture of the tent/table on the side walk(this store check-in) and picture of all the employees that was doing nothing, I was told by the retail associate manager the was was banded from this store for taking the pictures. After hanging up with 611(in my truck) I getting my key to leave the police showed up. This person was no help, did not like me calling 611 or taking the pictures so she called the police, remember I was in my truck and on the phone only. I followed all the rules but this person would not listen to what was already setup. CONTROLLING. read more

There to solve a problem and possibly upgrade. the boy barely lets me finish my sentence and proceeds to be snippy. If i wanted bad service i would have done everything online. we just turned around and left. just adds more reasons why we don't want to stay with AT&T. one by one we have disconnected our services with AT&T. Does he want to have a job? you can't give face to face customer service then brick stores are not necessary. read more

On 8/29/21, we went to this t-mobile to purchase 2 Apple watches. The person who attended us was Marco. Super kind and super patient with us especially with a dad who gets super stressed with technology. The Apple Watch I wanted had to be ordered which is not a problem but my dad had asked if a different location had the watch so we didn't have to order it. Marco was kind enough to check for us but while that was happening my dad was calling a different t-mobile to make the process a little faster. During Marco checking on his iPad and my dad calling, Paloma interrupts and makes a comment "Because he is calculating the math for this, he does get commission so going to another t-mobile they will get his commission". Let me start by saying we weren't your customers so there's no reason to be saying those types of things and on top of that my dad was frustrated already and he had to go tell her that's fine we'll pay don't worry about it she continued to make another comment saying "it's $50". Whether that was a joke or not it was none of her business to say comments like that. We're customers trying to get what we want, if that means we have to go to a different store then that's what it means. So thank you Marco for your patience and helping us get both of the watches we wanted, we are greatly appreciative of your work. As for Paloma she's clearly only working for commission, consider any of the other workers. read more

I went in to the store yesterday located in 143 S. Main St. Orange and was greeted by a lady that was too engrossed in checking her cellphone. So, I showed her a certificate of offer from AAA to switch to T-Mobile with a rebate of $100 for 2 lines and she said right away "call that number in the letter". I said, this letter mentioned to bring this letter to the store. And she insisted me to call that number. She seemed not friendly, and not knowledgeable about the offers from AAA. She could have asked her supervisor or co-workers instead of driving me away as a customer. Seems like she's not happy to see that offer of which probably she's not aware of it. I am so frustrated with that lady. I could have go back to the store and tell her supervisor about driving me away but on the second thought, she could have lost her job. So I decided to stick with my current cell phone provider which is Spectrum, I am happy with them so far. read more

Marco was so helpful and answered all of my questions. The store was almost empty and everything was clean. I was able to wait in my car and he brought my new phone out to me when it was done. Thank you Marco!! I usually dont like going into get a new phone but he made it so easy and quick. read more

My girlfriend's phone had problems with its internet service. We came in and Alma was such an angel! She helped us with our problem so quickly and was seemed very excited and caring. Alma fixed our service issue in a couple minutes with a lot of care and also helped us set up our home internet for a really affordable deal as well! This is by far the best T-mobile experience I've ever had by far thanks to Alma she didn't miss any opportunity to help us at all! I would give her 6 stars if I could read more

This is a great location I have been going here lately because it is closer to my house the staff here are really helpful and kind !! They are also very knowledgeable about there products . I was helped today by Desiree and on another occasion she is very nice and kind and provided great customer service both times I was there . I have been helped by the other staff members here and they are all great . I thank them all for the help they gave me and for making it easy for me to switch to my new and teaching me how to use my note 7 witch is a lot different from my old I phone lol!! read more

Very disappointed about the service here in this location. We simply asked for help to transfer my number onto my friends account. They simply said to call on our end and solve it on our own. He said everything we needed too do even authorization was done through the one by us. Marco who "helped" us did not even bother calling on his end. Why even have T-Mobile stores if the workers are useless and are making us do everything on our own? read more

Wait times are long, but they are very apologetic and nice about it. Derron and Carlos were super helpful and very friendly. Would definitely come to this store again if I need to. read more

Rudy was incredibly helpful. There was an issue with my rebate as I had switched over from another carrier and it was taking far longer than anticipated because of an error someone else had made when inputting the data. I was on a plan with my mother previously so there was now a balance of almost $500 on her account that T Mobile was paying for, but because of the error the rebate was taking far longer than it was supposed to and she was going to have to be liable for the outstanding amount. I came in pretty stern as I wasn't ecstatic that it had taken so long for customer service to alert me there was an issue after almost 2 months (they said it takes 4-8 weeks to receive) and find that my mother would now be liable for that large sum in a week's time because someone made an extremely avoidable and careless input error. Rudy calmly took the time to find out what was wrong without any eye rolling and was very accommodating while helping me through the process. He was even able to help get the funds expedited and we were able to receive it just in time. Overall a pretty time consuming process (had to come in a couple different days) but Rudy was awesome the whole way through. read more

****AVOID RUDY H. AT ALL COST.***** I went in Thursday to make a payment and started talking to Rudy. He was kind and helpful. He asked me why haven't I gotten my speakers yet because I was a patron of T-Mobile for x years. I kindly declined. He said the promotion is for $16 for the smaller and $24 for the larger one. I suggested we should wait for my boyfriend to see if he would be interested in either. In the meantime I found a user friendly phone for my mother and was interested paying for it in full. He pitched the speakers to my boyfriend and said we would be getting $500 of speakers for $40. I asked him twice what's the catch, will my bill go up. He said no. He suggested to ring up the phone and speakers separately. When I paid for my moms phone he handed me page 6 of 6 of a document and asked me to signed. Assuming I had just paid for my moms phone in full and he had just put the sim card I thought it was for her phone. He ranged up the speakers and again in front of my boyfriend I asked him will my bill go up. He assured us twice it wouldn't be affected. There really is not a way around the question because my plan was not changing and I had paid for my mom's phone in full. We discuss upgrading my phone and was sure I would be getting one with him at a later time because I felt he was honest. After dinner, I knew something was not right. I reviewed the receipt he put in my bag instead of handing it to me and noticed RUDY H FINANCE ME FOR $500 WITHOUT MY ACTUAL CONSENT. HE DID NOT SUPPLY ME WITH THE 5 PAGES THAT CAME BEFORE HAND TO WHAT I SIGNED WHICH HAD ALL THE CHARGES AND FINANCING SCHEDULE. I am disappointed on how he had to work unethically to make a sale. I respect honest workers and feel disgusted he could lie to anyone to their face. He shows no remorse or cares about what he his doing to the T-Mobile clients. I am glad I noticed his act of FRAUD quickly. AVOID RUDY H. unless you want to get misinformed and sign documents with the majority of information missing. Customer service should be an honest experience for both parties. The assistant manager Oliver and associate Jacky. They handled the situation very quickly and showed remorse to the situation. I will not return to this South Orange TM, however I suggest going to them for your future purchases rather than RUDY H. AVOID RUDY H. read more

First class service! What an absolute pleasure to deal with Luis. Very patient, and knowledgeable. If there was something he was not familiar with he would ask or research it. This is the store to go to as I was dealing with Luis all the rest of the staff was kind and welcoming. Thank you read more