Great great place and service. Just had to pop in for something "quick" (which lets face it, it's never quick no matter what ). Employees had a great attitudes. We had a good time talking to them while we waited for the screen protector to be done. Got some honest feedback with the service for recommendations. We don't live here, but def recommend for any locals or any tourists. read more

I went in for a quote for service..Never signed or agreed to anything.Now I am getting Invoices from T Mobile. It's clear the Sales Person is opening new accounts based on quotes. I am having a horrible time with Management trying to stop what should never have happened . Brandon the manager said that being I was there for 30 minutes ,He felt sure I wanted the service. Nothing ever signed for , No equipment issued ,etc. Then the Owner group Caleb has not responded to any of my queries . Its really criminal fraud . read more

Cameron was super helpful and nice, gave me a great deal and was very easy to work with.

Thank you Nelly and Kalani for their help in transferring an old phone to a new phone. The were so kind. Thank you so much for the employees they were. The store inside was so beautiful and the cleanest and the inside smelled so refreshing. They had hand sanitizer and mask. THANK YOU NELL AND KALANI FOR THE PROFESSIONAL HELP. read more

the staff at this store was great. very helpful in a frustrating carrier switch from Straight Talk. New iphone13 max pro 13 is awesome. i forgot the name of the two reps who helped me on getting both of my lines switched over, but i can tell you, i have a new respect for these people trying to accommodate. i love my new max pros and my service. thank you T Mobile for providing an affordable service. read more

Stay away from this franchise location if you have a technical issue. I had what turned out to have been, after contacting a REAL T-Mobile tech at the mall, a minor issue. The "Expert" at this location, after having been asked to "NOT DELETE ANYTHING" reset ny ohone to factory settings and ERASED ALL MY CONTACTS, TEXT MESSAGES, PICTURES, ETC. Do NOT patronize this location if you value your phone's content!!!!!! read more

Was at the store at 10 am standing outside with several other people to switch service and join T-mobile. 10:30 came and store was still not open and was advised they are having a problem and could not open. I decided to leave and come back another day. After finding out money was missing and that's why they could not open,I was hesitant about switching. 2 days later Was told i would get a free phone after looking to see what my phone would be eligible for. when I showed up the day the phones came in was told I have to pay and the sales associate who advised we would get a free phone would not even deal or talk to us and just diapered . Glad I found out how irresponsible they are before I switched! read more

Wish I could give this locations employees a -10 star rating!!! This store was appsolutely appalling when it came to the customer service of their employees. I came into the store because I've been a customer for 20 years and my phone had just died that morning and I needed a new one. The guy was no help at all. He seemed like I was taking away from his social time. He didn't even go and look to see if the phone was in stock he just said we don't have this phone. So I then asked him if he could call another store to see if they had it, and he told me verbatim "well I don't have their number". Then another dishevelled employee said oh no we do have one in the back. The guy turns to me and says, so I guess we do have one so I can ring you up. I said are you sure because you seem like something's wrong or something's off, because since first walking in here I was getting a lot of attitude from you. He said oh no oh no (because you know of course they never admit it). So because I didn't have a phone I had to run out to my car to get a phone number to call the other person on the account. When I came back in the store I had my mask on, as I had it on the whole time I was in there but I had to put it under my mouth to make a phone call to my mother who's almost fully deaf, because she wouldn't have been able to hear me. And after all the bad customer service, I got the remark of, "miss you need to put on your mask all the way). Also to add there where 3 employees that were shoulder to shoulder no social distancing but they had to say something about me Pulling my mask down off my lips so my deaf mother could hear me when I called her . And this was on top of the terrible absolute terrible attitude I got from these employees. I went to the T-Mobile on 77 and the lady was not shocked at all, she didn't have the phone in stock, but she called right away another store to find out if they had it. When I went to the next store I told the associate what happened and she told me she was not surprised because she gets a lot of customers That walk out of that 23rd street store because of the employees attitudes. So be warned that if you want customer service and you want help, do not go to that store. read more