This store represents why I have been an Att&T customer for over 20 years. I walked into the store…read more after losing my phone. The attention and professionalism combined with empathy and regard for excellence in customer service was so profound. The energy of the staff was so positive creating a great environment for customers waiting as they all were being attended to. Jhonaton Wallis and Cezar Cruz worked so hard to be sure all customers were being helped and happy. They were able to get a new phone delivered to my home in 2 days. They went above and beyond to understand each and every customer's needs. It is apparent they are respected professionals who know how to manage a store and provide excellance in customer service. With staff like that ready to assist I won't be changing carriers. Hands down an ATT&T store to recommend!

Went into the store last night as I experienced some fraud and had my iphone reset to factory…read moresettings and needed to be paired with my phone number. Both William and Sebastian were amazing. They were patient and knowledgeable. They had me out of there all fixed up in less than 10 mins. I highly recommend this location. Thanks gents!

I've been going to Marconi Radio in Beverly for years, and my most recent visit was another…read morereminder of why I keep coming back. This time I brought in my MacBook to have the battery replaced, and as always, the service was exceptional. Tony greeted me with a smile, took the time to explain everything, and had my computer back up and running in the time it took for me to stroll down the street for some lunch. Whether you need a cracked cell phone repaired, a computer fixed, or even a remote starter installed before another cold New England winter, Marconi Radio is my first choice every time. What I appreciate most is that you're treated like a valued customer, not just another transaction. The Linares family has been serving the community for decades, and it shows in everything they do. It was also great to see Tony's son, Anthony, now working alongside him and continuing the family tradition of outstanding customer service. Hats off to the entire Linares family. Marconi Radio has earned my business time and time again, and I highly recommend them to anyone looking for honest, knowledgeable, and dependable service.

I still like my small iPhone 11 pro with 3 lens camera and this was the best place to get a…read morereplacement battery ! They had it in stock, dropped off and picked up few hours later and it's working perfectly. So easy for me and for a great price. Saved me hundreds from having to buy a new phone right now. Highly recommend.

Sala was amazing. Watched him handle multiple customers at the same time. Whoever is the manager of…read morethis store has a great representative.

It was such a pleasure to work with Sam! We bought a new phone for our 12-year old and she was so…read morehelpful in looking at options, keeping our plan affordable, and helping make the experience fun and less stressful!

My fiancé cracked the screen on her phone. She was referred to this business by her cell phone…read moreprovider. They replaced the screen on her phone and included a screen protector. The whole ordeal took a few hours and her phone works like new. Better alternative then having to buy a new phone. If your cell phone provider offers insurance on phone screen, take it.

When I went to ubreakifix he talked me into buying the Asurion insurance plan. A couple of weeks…read moreago my laptop wouldn't charge and I dropped it off. They called me and said that the charging port need to be replaced. They said if I waited till March 16th it would be covered for free but if I need it right away it would cost $200. I said I could wait On March 17th I called them to have them fix it and they said it would cost $200. I told them that they had told me that it would be free after March 16 and they said I misunderstood them. I asked how much it would be without the insurance and he said $400 which is ridiculous. He said that's deal or I can pick up the computer,which i did. I brought the laptop to another electronics repair shop and they told me it would be $150 to fix and it will be ready tomorrow. That's without any insurance. When I called the corporate office they looked everthing up and agreed with me that the repair should have been done free of charge. The corporate office refunded this month's $39 charge and canceled my assurance plan. But I'm still paying $150 for a repair that should have been free. "DON'T DO BUSINESS WITH UBREAKI FIX" Charlie DeMarco

I received some of the worst customer service I have ever had. A phone was purchased for me as a…read moregift at Best Buy. I was told Verizon could activate it regardless. I was greeted by a young lady who quickly informed me she had never encountered this situation before and didn't know what to do. She then explained that I had to go to a Best Buy rather than offering to call, which would have been a great move. While she tersely explains that there is nothing she can do, she is munching on a clementine. I get people need to eat, but come on pop in the back if you're that hungry. I asked if she could put the screen protector on the phone at least, as I am awful at that. And without cleaning her hands from eating she just puts it on. "There is a small bubble that you just need to work out," was her explanation for the lame application. Just bad, dude. Try to pretend you care since you are on the clock.

Frank and his crew are wonderful - efficient and extremely knowledgable about ways to save $$$ on…read moreyour cell phone service

Everything is good with this business, prices are reasonable for the repairs, staff is…read moreknowledgeable about the issues that you might need, ask for Robert, the owner, and he will make sure that everything goes smoothly with your inquiries.

went there to get my phone fixed and my phone came back with the home button broken. DO NOT GO HERE…read moreITS A WASTE OF YOUR MONEY.

We had a great experience working with Mark. From our first conversation, he offered honest…read morerecommendations and explained the pros and cons of the different options, which made us feel confident in our decisions. The quality of the workmanship is excellent, the installation was completed much sooner than expected, and the finished mailbox and light post look beautiful. We're very happy with the results and would gladly recommend him!

I have used Mark several times. Each time I have called him, he has been great and is usually at my…read morehouse within a day. He's done a granite light post, a granite mailbox post, and he helped me add handrails to my granite front steps. He is super friendly and helpful and very reasonable with what he charges. I highly recommend his services.

I went to UPS who told me the electronic label I downloaded was for FedEx but it was not. At FedEx…read morethe Assistant Manager printed the UPS label and even sealed the box and taped it to the box. Service at FedEx was WAY better than UPS and they didn't even make any money from the box. If you have a choice btw UPS and FedEx on 114 in Danvers/Peabody, FedEx is a no brained!!!

All I can say the customer service specifically from the store manager was simply non professional…read more The employees were fine. However when an employee asked the store manager a question that she couldn't answer (which is perfectly fine) he simply waved it off and told her to tell me go to the website (mind you I am right in front of him) When I asked another general question the answer was the same..and slightly sarcastic...which earned a laugh from one of his employees. As a business owner, if I was aware that my store manager acted that way, we would have a meeting ASAP. With that said the experience was 5 min long and with that said it was most certainly not a pleasant one. This is the FedEx Kinkos on RT-114