Jesse was very very knowledgeable and helped us with some challenges by getting us a configuration that best matched our needs. If you want great support and good guidance ... ask for Jesse read more

went to replace a broken tv controller. Was told they had none, maybe would have some dropped off on a Monday, Wednesday ,or Friday but the phone system was down so I could not call. I was told to leave my number and they would call me. One week later and still no controller. I was also told streaming would be an option. What the hell kind of business is this. You provide cable but no available controllers. read more

I went in for an up grade on my Apple phone. There was a credit if I turned my phone in. It was supposed to be $300. No we're on my purchase was I given a credit. When I asked about it they said I would receive a credit on my Verizon bill in a few weeks after Verizon received my phone. I questioned this several time each time was give the same stupid excuses. I call Verizon they said it should have been a credit at the vendor level. Someone at the store pocketed the money. I'd say it was theft from a customer as well as the store. It has been some months but I intend to press theft charges. read more

Poor guy who was working had absolutely no idea what he was doing... and he was the only employee in the store. Spent a good 15-20 minutes just trying to figure out how to work the iPad in order to upgrade my phone. By that time there was a line of 5 people behind me and I felt bad for making other people wait so I left and went to the 114 Peabody store because I don't want to be working with someone who doesn't know what they're doing when I'm upgrading a piece of technology that's so important to me. read more

************STAY AWAY DO NOT USE THIS STORE. STAY AWAY THERE ARE MANY OTHER STORES TO GO TO ************************ I went to them to drop off a defective fios box. I saw that they had phone cases on the wall. I explained that I had Sprint cell service on 6 lines but was not happy with there services and also that I could possibly drop 1 or 2 lines. I was offered 4 lines of unlimited for $140. per month plus tax or 6 lines for $160. plus tax. I thought that was a good deal so I asked specifically will there be any more charges they said no. I also told them I don't do automatic billing and he said if I was to do it I will get $10. off per line. I asked again will there be any more charges and they said NO MORE CHARGES. I said I will be back with all the phones . All phones were ported and I then got a bill for $713.00 I tried calling the store they did not answer, I then went down there and Charlie (the manager) said he did not tell me any of that and he said I have to pay $10. each for all 6 sim cards and $40. per line for activation. and now my bill is $280. a month. I spoke to corporate and filed a complaint against them. I will be dropping 1 or 2 lines today or tomorrow. Don't believe these guys they are FUCKING liars. read more

Yikes - I don't think I have ever encountered worse service in my life. I placed an order for online pickup several days ago which should have been fulfilled fairly quickly, but after charging my card and receiving the confirmation email telling me that I would be notified when to come to the store for pickup, radio silence. I waited a day, and it still said processing. I called the store looking for an update, and no one picked up. In fact, I called the store over 20 times and no one ever picked up. I emailed them, nothing. I tried their online chat, and they told me that someone would reach out and call. They never did. Clearly have no sense of customer service or even common decency. Ended up having to cancel the order. Avoid at all costs. read more

I will never go back here ever again. The worst customer service I have ever experienced. They lead you to believe things are cheaper than they actually are in order to make a sale. Trust me, do not waste time going to this store. read more

My iPhone was in some sort of disabled user mode due to my three year old playing with buttons. Dan was Extremely helpful. He stopped taking inventory to get to the bottom of the problem. He literally saved my day, and he did it with a smile. Amazing service.... In addition, another customer in the store at the same time mentioned how wonderful he was previously. --Tara Johnson, Gloucester, Mass read more

I had my cable equipment upgraded because of picture quality issues. The young man who installed everything was great. Diagnosed the problem and required a new box in no time. He was polite and friendly. Also who knew he was a coach for DHS Hockey . It was a great experience all around. Glad I decided to stay with Verizon! read more

We were lucky to have Janice, the General Manager, work with us to solve a problem with switching back to Verizon Wireless. She was persistent even though she was being handed off to this person and that person which meant she had to go through the whole story again and again. She was great! read more