Worst service ever. Waited an hour to be helped. There was no sense of urgency on the part of the employees. There were only 2 people ahead of me in line and we waited for an HOUR to be helped. Marc and Catalina were the only ones working and they had no sense of urgency. It's the holiday season.... have more people working! read more

One in particular was very rude and condescending. I came in to get a better explanation of refund I received. The guy spoke down to me in front of the manager and two other employees. Then for no purpose at all, told me I was lucky to get a $9.00 reimbursement for our old phones. That they don't usually do that AND 50% off a second phone deal. He's the idiot who sold me the phones. Very passive aggressive and arrogant. It wasn't like I was demanding both deals or a better refund. I wont be walking into that store again. read more

Extremely rude ! Got there when they first opened. I was the only customer in the store. There was a younger guy there that barely greeted me. I told him that I needed to turn in my old device and my sync up device and set up my new phone. He just looked at me and said nothing. I handed him my old device and then had to ask him what he wanted my name or phone number since he was not asking any questions. Then another guy came out and asked if I had a receipt for the old devices. I did not have the receipt with me and asked if he could look me up in the system. He said that if the devices were not purchased there he could not look me up. He also told me that there would be a 50 dollar restock fee for each device. I then told him no that is not true because I am a JMP customer. He still insisted on the receipt and that I would have to pay 50 dollars for each device. I went home to get the receipt and also called customer care. I spoke with a very nice person and she completely agreed that they should not be charging me for the restock fee. Went back to the store and was told the same thing that I have to pay the restock fee. I let him know that I had spoken to customer care and that she said I did not have to pay the fee. He then changed his tune and said that I did not have to pay the restock for the phone but I had to pay it for the sync up device. He also said that I could never return the sync up device and that he would not take it. I then called Customer care while in the store and was waiting for her to get on the line, however, I felt so uncomfortable there that I decided to leave the store. I let Customer care know what happened and let her know that I will be going to the T-mobile store in Racine where I get treated with respect. They know how to take care of their customers unlike this store. I have been with T-mobile for 15 years have NEVER been treated this way. I will NEVER go back to the Pleasant Prairie store !! read more