To Whom It May Concern,
I understand that times may be challenging for businesses, but I am writing to formally question and report what I experienced at one of your UPS Store locations, which I found to be unprofessional, inconsistent, and discriminatory.
I visited this location to return Amazon items using prepaid labels and boxes. Upon entering the store, I was completely ignored by the manager, who bypassed me without acknowledgment to assist a Caucasian woman who entered after me. He did not say "excuse me" or offer any explanation. I was forced to wait until another customer--whom I was already ahead of--finished before I was finally assisted.
When I handed over my three return packages, the boxes were not taped. The manager informed me that I would be charged to tape them. When I asked for the cost, he stated it would be $2 for one box. However, when I presented two additional (slightly larger) boxes, he said the charge would be different. When I asked him to clearly explain the pricing per box, he began stating different amounts with no clear pricing structure or explanation.
I found this extremely offensive and unprofessional. These were prepaid returns with prepaid boxes, and I was being asked to pay arbitrary amounts for a single piece of tape. There was no clear policy communicated as to how the charges were determined. How does one piece of tape cost $2, while another costs $4? The pricing appeared to be made up on the spot.
I chose UPS despite having other drop-off options, yet I was treated poorly and made to feel uncomfortable. I also want to express concern about what appeared to be discriminatory behavior. This is not the first negative experience I've had at this particular location, which is why I previously stopped patronizing it. Unfortunately, due to being in a hurry, I returned and experienced similar treatment again.
I ultimately felt pressured into purchasing your shipping tape for $8, which I also find excessive, but I did so just to complete my return and leave the situation.
I am requesting that corporate review:
The policy regarding taping fees for prepaid return packages
Why prices appear inconsistent and not clearly posted
The conduct of staff at this location and the apparent pattern of discriminatory treatment
This experience was deeply disappointing, and I believe these practices harm customers and the reputation of your company. I would appreciate a response explaining these charges and what steps will be taken to prevent this from happening again. read more
