Nick from Verizon in Ponderay has the best customer service I've seen in a long while. Always calm,…read morealways helpful, make sure he acknowledges everyone in the store and is it busy as it gets he's still calm and helpful

WARNING! If you are considering switching over to Verizon Cell Service, I highly recommend you take…read morethe time to drive down to Coeur d'Alene and DO NOT depend on the local Ponderay Verizon store for ANYTHING! The management there is kinda "Special", and not in a good way. My nightmare began when it required THREE separate trips to the Verizon store in order to switch my service over from T-Mobile- each requiring 2+ hours of my time. The service Rep COREY, finally figured it out and "Transferred my Account" over to T-Mobile, but (unbeknownst to me) forgot to transfer my 4 th line, which remained active with T-Mobile, and continued to get charged to my account. I was assured by Corey that "There was no further action required on my part, and my cell service had been 100% successfully transferred over to Verizon" but neglected to inform me about the additional line that was still active with T-Mobile. I will accept responsibility for not noticing the ongoing charges from T- Mobile, but after 3 months, I went to the Verizon store and asked them for the documentation to prove that they had processed the transfer correctly, they refused to provide it to me, saying that it would open them up to liability - by verifying they had performed the service that they assured me had been completed - so they refused to take responsibility for it I asked to speak to the manager KAI who was hiding in the back, and he refused to come out - instead he remained cowering in the back and sent over OWEN, who I am assuming was the "Store Muscle", who VERY RUDELY injected himself into a conversation that he knew nothing about, and abruptly informed me that "It's "COMMON KNOWLEDGE" that when Verizon says they are going to transfer your account over from another carrier, and will handle 100% of the transfer details with no further action required on my part, that "Everyone knows" it's NOT what they mean - and that you are still required to follow through with your previous carrier YOURSELF to complete the process on your own - because what Verizon is telling you IS JUST NOT TRUE! "Everyone knows that" according to muscle man, Owen. Well silly me, I did not realize this small but important detail and someone should have informed COREY about this fact, as he didn't have a clue either. Now T-Mobile is taking me to collections for $763 and Verizon refuses to go to bat for me - instead very abruptly asked me to leave and never address this matter with them again - defining it as "My Problem" I shared this story with my buddy Howard, and he said that he had the SAME EXACT experience and same exact dysfunctional service with the Ponderay Verizon Store, having to return TWICE, each requiring 2+ hours of his time for a simple transfer. So RUN, do not walk, to the nearest exit. NEVER GO THERE!

1. After waiting patiently for the two customers ahead of me, the sales girl working the counter…read morethis Saturday morning completely ignored me. She turned her back to me and went to work on her computer until I walked up and stood in front of her face. Even then she couldn't be bothered to look up as she asked if she could help me? 2. Neither she nor the young man working with her were able to help me with my issue, saying "I've never heard of that problem". Really, that's your response? And then to have her Google my issue as if I didn't do that at home? Only to have her suggest that I just redo my security features, as if I didn't already do that as well three times. What a complete waste of time. I bought my phone from you folks but that's the first and last time you'll get my business.

Verizon wireless store in sandpoint has the worst customer service I have ever encountered. I was…read morepromised 50% off three items with the purchase of my I phone 14 plus and was met with on edge answers by a lady who said she had fired the employee who promised me the discount. then was offered a 25% discount and never received it with my 160$ purchase of upgrades for my phone then went back to the store and was rudely spoken down to repeatedly being told with any question I had that they were closed and to come back tomorrow while he was dealing with a customer he rudely told me again he was closed ignoring any thing I had to say . he could have at least told me how he was going to fix the problem and he was not closed the door was open and customers were in the store so I was not only being lied to but being spoken down to by a child posing as a customer service rep for Verizon.

You guys data 5 g is so fucking trash that even 2g is better at this point even the cheapest plan…read moreat Walmart is better than wasted money in Verizon even now I can't post this post because the 5 G is not working lol

I shopped here in August to replace my phone. Braden was my sales person. He said if I pay off my…read morecurrent phone I would receive the equal amount in merch. This sounded like a great deal so I proceeded. I was shocked when I received my credit card bill for over $500 when the pay off for my phone was around $300. I called the store and was told Braden wouldn't be working there for a while. The manager was supposed to call me back to explain why the amount was higher than it should have been. I never received a call from the manager or Braden. I paid the bill and will never shop in this store again. Be aware it is not a real Verizon. You're better off driving to the corporate store in Coeur d'Alene, they'll take great of you.

Took my grandson into this little bookstore. I have arts supplies. We picked up a usborne train…read moresticker book. The have kids books and toys for kids too. I want to go back before I leave town. Support local buy local.

I still love going to book stores and purchasing books. Every time I have come here, I have been…read moreable to find what I am looking for. If they don't have it in stock, they are more than willing to order for me. Their staff are always friendly, courteous, and extremely knowledgeable.

Always able to fix any problem we have brought to them from broken screens on our iPhones or…read moreproblems either the interior workings.

Walk-in attention - Great service and pricing. Will recommend anytime I get a chance.read more

My internet has been down for 3 days. I am renting this space and do not pay the internet bill,…read moretherefore I do not have access to any information nor contact info. I have asked my homeowners about it, to which they replied that this is typical of the service they have received since moving to Sagle 2ish years ago. I have tried to look them up online, where they have no Facebook page and many people have had concerns similar to mine. It is really disheartening to know that one of the ONLY ways to get internet in the Sagle area provides such poor service and is hard to reach. [this review was posted from my bathroom, because that is the only place in my house that I have cell service strong enough to use internet].

Appointment today was a no show. Supposedly they wrote my number down wrong and didn't have code to…read moremy neighborhood. There is a call box right at the gate they could have scrolled through to call me. Also another entrance they could have used. Seems like a lack of motivation to fulfill their commitment. Poor customer service. I literally waited all day for them to show up. Argh.

Don't do it!!! Don't go there!! After my monthly bill went up 15%, from $81 to $97, I contacted…read moreDish. I was told that my monthly bill would be reduced to $77. When I got my next bill on 4/14 the bill was not $77 but $92. I contacted them on 4/14 and was told there was nothing they could do that it must have been a "System glitch" for the lower amount. They said my bill would be $149 a month. I canceled service and was told that I would be charged an "Early Cancelation" fee for the misrepresented service. They lied about my bill and service. Don't do it!! Don't trust them.

They never gave me my $100.00 gift card and over charged me for my equipment! Save yourself the…read moreheadache and deal with dish directly. I have called, emailed and stopped by to resolve my issues and they just don't care because they already have my money.