I went to the Verizon store on Regal on the South Hill in Spokane with a complicated problem…read morerelated to both of my email accounts. I had worked on resolving my problem for 3 days using AI, to no resolution. Don listened to my issues, sympathized and started problem solving. Then, he brought Joe into the problem solving. I had actually purchased my phone from Joe and knew he had navigations in his brain that I never will. Joe and Don solved my tangled-up email problems with knowledge, humor, and goodwill. I am so grateful to both of them. When I got home, I switched from my phone to my laptop. All of the problem solving transferred perfectly to my laptop device. Absolutely, a 5 + 5 STAR experience.

The data provided as 5 G minus is so useless that is better have 3 G instead, service goes out…read moreeveryday everywhere specially in Idaho, save yourself stress and money and just go for T Mobil is way more reliable.

first time user of Xfinity. I recently moved to Spokane from a very rural area with one (1)…read moreprovider (CenturyLink / *** 3 stars). So far, so good. One problem so far (telly only) - called in to 800 # and there was heavy call volume, recommended that I troubleshoot on the website. (Note: this is a favorite with these sites which only works when you can use the Internet (useless when the internet is the problem) or go online with your phone (nope, old school cheap cel for emergencies). - went online to Xfinity site, went to the Troubleshooting page, it took five minutes and I had my picture back on the telly. minus one star for bundling and two year packages, and the fact that ALL of these outfits seem to treat old customers like crap and new customers get the good deals. Frustrating; may cost them a customer in the future . . .

I literally want to find the headquarters of Xfinity and head, butt every single person in that…read moreoffice. i've been trying for four months to get my Wi-Fi figured out. They kept charging me, but I wasn't getting Wi-Fi and I finally had to cancel my payment to them monthly. These people suck the hairs off my balls! I hope they die from breast, cancer, male and female fuck you I hate you peace out.

Absolutely the worst cable and internet service ever. And thanks for increasing my rates every 4…read moremonths or so. Never again!

They make it almost impossible to cancel your service even without a contract; on three separate…read moreoccasions I spent approximately 3 hours on the phone on hold, only for somebody to finally pick up the line and hang up. Now because I decided to not pay my bill to get my service shut off, they call no less than two times a day to harass me about payment. Do yourself a favor and do not use XFinity if you can.

Worst internet connection EVER!. Customer service is non existent. Calls from my family never came…read morethrough when my mom passed away. It was a complete disaster. They charged me high fees for zero coverage. There's a reason their ratings are so horrible. I'm with Intermax and service is MUCH better. They actually pick up their calls.

Absolutely horrible service, horrible customer service, continual outages, they put holes in my…read moreroof with their equipment after having an agreement of no nails, screws or anything else that would put holes, had to have a roofer come out to repair after several nasty emails from Adrian calling me names literally tons of emails showing their lack of professionalism. They blame the customer for their non stop errors, there is plenty of HONEST internet providers to use without having to deal with alters. Save yourself the headache of continual outages and rude customer service as you can see others have the same complaints.

I recently switched from Charter/Spectrum to TDS in hopes that I would have positive experience. In…read morethe 3 months that I have been a customer there have been at least 3 outages. The current outage has lasted more than 12 hours. For remote employees this is crippling. Then I try to obtain an update via their chat service and after waiting some 20 minutes for an agent and entering my account information no less than 3 times the agent "Fatuma" loses patience with me because of how long my response took to compose, a total of 3 minutes and they disconnected me from the chat and ended the communication. So I try again and get through only to learn they cannot even tell me an estimated time for restoration let alone the reason for the outage. As a 20 year veteran of building fiber networks for ISP's if I ever gave such a lame excuse to one of my customers they would conclude business with me the next day. Nor would I ever accept that as a reasonable explanation from one of my upstream providers if it was offered. When an upstream provider for TDS has an outage TDS receives compensation for the downtime. Do you know what end customers will receive if TDS or one of their upstream providers fails to meet their service agreement? Nothing. I will be switching providers as soon as possible. When failures happen like this in terrestrial networks it is due to fire, negligence or catastrophic reasons and TDS should be transparent with their customers. This isn't a marine route in the Peugeot Sound with multiple breaks and the marine fiber crews are working night and day in stormy weather to restore service. Perhaps TDS should look at a more robust infrastructure and a network topology that lends itself to redundancy with all of the A-CAM grants funded by American taxpayers, instead of fast tracking poor designs that are prone to failure leaving the very people that not only subscribe to their services, but also helped fund the infrastructure that they rely on for work, business and entertainment

My wife and I recently moved over to TDS for internet and mobile services, as we could no longer…read moreafford all of Spectrum's overpriced and technically challenged and inconsistent services. We had a successful porting of our Spectrum data to TDS on our iPhones, thanks to Dana at the TDS store in Coeur D Alene, ID on Ramsey. Dana is extremely knowledgeable and competent with the complexities of this process. In addition, she was very patient, thoughtful, and an absolute pleasure to work with! We wish to recognize Dana for her outstanding customer service in taking such good care of our mobile phone needs. Top marks to Dana!

We have had Wind Wireless for a few years now. This internet is god-awful. It's really a shame it's…read morethe only option out here. The download speed is very bad. About 8MBPS. Downloading anything other than a simple file takes hours, if not a full day. Also, the price is outrageous for the quality. Seems like the internet stops working about once a week. My partner says it goes out every Monday night after I go to sleep. Also, their billing department is not responsive. They never pick up. The girl who is in charge may or may not call you back. I can't wait until we have other options. Hopefully this happens soon and Wind Wireless shuts down for good.

We had a power outage and apparently it messed with our router. John came up and within minutes,…read morehad everything up and running!! Not only was he friendly, nice and polite, his knowledge about internet stuff was outstanding!! And I called him today and he was able to come out a few hours later. Exceptional service, exceptional employee!! Very pleased with Wind Wireless and their tech support!! Thank you!!!

On a sevice request to add ethernet to rental property that had no or virtually no internet speeds…read morefor telecommuting, Tom came over and performed the service to my wife's and mine exceptional expectation. He was professional, knowledgeable, and enthusiastic about cleaning up issues with the install that Spectrum had done. Now instead of slow internet speeds , it is where it should be for a secure hard wired network. Thanks again Tom for your work... Coming out of SOCAL and comparing, they respobnded in a quick manner, and gave us exceptional value for the work performed. Regards RF,..,.

Would not and could not recommend these guys for commercial MSP support. Only three guys work in…read morethe office, and that includes the owner Adam. The outfit is centered around the owner, so bottom line if something were to happen to him the place would fold and there goes your IT support. Also takes forever to get anything scheduled with them due to being such a small outfit. Not to mention that their prices are outrageous. Do yourself a favor and go with a more established MSP. You'll sleep better at night.

Saber Broadband has been amazing! I have always been given clear information and prompt service. It…read morestarted with the sales guy come to my door in Deer Park where internet is next to impossible to get. He was very professional and answered my questions. I later spoke with Al at their office and went over plans and my options and he was very forthcoming with information and very professional. Our tech was also very kind, respectful of our property and knowledgeable. The installation was quick and clean, and the tech was patient with me while i checked to ensure all our devices were working. We did loose internet recently, but the next day I called for some help, my call was answered quickly by Janet....I believe. She was professional and have clear instructions on what to do( we also messed with the router and made things a little worse) but she identified the issue (power outage at the tower) we rebooted the router signal from the tower to the router and everything was fixed. They have been great!! I would highly recommend!!