I've been going to Marconi Radio in Beverly for years, and my most recent visit was another…read morereminder of why I keep coming back. This time I brought in my MacBook to have the battery replaced, and as always, the service was exceptional. Tony greeted me with a smile, took the time to explain everything, and had my computer back up and running in the time it took for me to stroll down the street for some lunch. Whether you need a cracked cell phone repaired, a computer fixed, or even a remote starter installed before another cold New England winter, Marconi Radio is my first choice every time. What I appreciate most is that you're treated like a valued customer, not just another transaction. The Linares family has been serving the community for decades, and it shows in everything they do. It was also great to see Tony's son, Anthony, now working alongside him and continuing the family tradition of outstanding customer service. Hats off to the entire Linares family. Marconi Radio has earned my business time and time again, and I highly recommend them to anyone looking for honest, knowledgeable, and dependable service.

I still like my small iPhone 11 pro with 3 lens camera and this was the best place to get a…read morereplacement battery ! They had it in stock, dropped off and picked up few hours later and it's working perfectly. So easy for me and for a great price. Saved me hundreds from having to buy a new phone right now. Highly recommend.

Den of Thieves All the ethics of "Sidewalk Sammie", who…read morepeddles "Guaranteed - genuwine" Rolex watches for fifteen bucks from a paper bag on NYC sidewalks. Whatever you do, do NOT listen to their commissioned salesmen upgrading you to a "bundle" of IPhone, Ipad and watch. They are not free, the IPad comes with a -- surprise! -- $20.99 per month wireless fee (in addition to the $504, spread over 36 months, for the IPad itself, which is available on Amazon for $400. Worse, after finding it impossible to cancel the IPad wireless fee (I was resigned to keeping and paying for the tablet itself), I went back to this store, where I found my original snakeoil peddler, and was told that, because I had purchased his "bargain bundle", he couldn't cancel it, and referred me back to the inaccessible service department at AT&T itself. That saved him from paying back the commission he'd earned by fleecing me, but did me no good. Stay away.

Horrible experience. I have been with AT&T for 15 year and I had to walk away! Associate would talk…read moreover me. Talked to me like I'm an idiot. Left there and went to Verizon down the road and they were at least much nicer.

Ryan was wonderful ! He was extremely helpful and kind. I…read moreleft the store with exactly what I needed. I even gave him a big hug on my way out the door. Mary Carey Foley Portsmouth NH

Tried upgrading my phone today. The rep told me my brother was in charge of my account and that I…read moreneeded him to access my account. Does not seem like they really want to sell phones from this store ended up walking out. Previously had no issues with the store they let me buy a mobile hotspot and put it on my account. Apparently now I'm not even on my account.

The Portsmouth, NH CPR Cell Phone Repair store is a gem. It is a privilege to do business with…read morethem, and to be their customer. I would highly recommend them for handheld electronics maintenance and repair. I went into the Portsmouth, NH CPR Cell Phone Repair store with a defective Zagg screen protector, on my iPhone. In no time, two kind, professional, skilled, and efficient CPR Cell Phone Repair store employees replaced my Zagg screen saver, and sent me on my way. There was something about the kindness, caring, and skill of the two employees, at the Portsmouth, NH CPR Cell Phone Repair store, they are great ambassadors for their brand, employees who I'd want working for me, and employees who will cause customers to return to their store. Those two men make loyal customers. First Class, Portsmouth, NH CPR Cell Phone Repair!

I mean, a cracked screen is a bummer and going to run you abou $100.00. It just is. If you do it…read morecheaper (I did last time), you'll pay for it in the not-very-long-run. Brandon was great and did a great job.

Went in to switch carriers from CREDO to Verizon, and it was the most brutal process thanks to…read moreterrible, terrible CREDO. Trevor at the Verizon store was wonderful. He stayed on hold with CREDO for hours, contacted my sister and I with updates consistently, and remained extremely patient the entire time.

Came in because my phone got smashed. Jeep VS iPhone. I have insurance on my phone but because I…read morecame in on a Saturday my replacement phone could not be delivered until Monday. I work in healthcare and had call the next day, so I could not be without a phone. Shawn was most helpful and patient dealing with all the hoops and hassles of trying to file a claim. He stressed the importance of my need for a phone to the claims people to no avail. I made the decision to just get a new phone. Once again Shawn could not have been more helpful. I walked out with my new phone and a smile on my face.

I had their repairing service a few years ago. It is wonderful…read more Girls operatiing the store are very experienced, and very nice. I trust them!

From the owner: The Phone Clinic is your one-stop shop for all your mobile needs. We offer a wide selection of…read moreunlocked iPhones and Samsung phones, as well as expert repairs with warranty. Our team of experienced technicians can fix any problem, from cracked screens to battery issues. Under new management in 2024, The Phone Clinic is committed to providing the best quality of service to its customers, and we invite you to visit us today.

Warning - Do not bring your equipment here for service. They broke my phone and I had to spend…read more$1200 on a new one. See my review on Google Maps for details: https://www.google.com/maps/contrib/100404944339188602727/reviews/@43.0946178,-70.8014496,1713m/data=!3m2!1e3!4b1!4m3!8m2!3m1!1e1?hl=en-US&entry=ttu&g_ep=EgoyMDI2MDcxNC4wIKXMDSoASAFQAw%3D%3D

Alex, at the "store pickup" counter was very rude, completely ignored me and interrupted me…read moremid-sentence as I was trying to tell him we lost everything in a house fire and just needed his help locating our order that the central office of Best Buy sent our order to wrong store even though we confirmed it was the NH store. So Alex told us to just figure it out with the other store and then to go buy it over again....then they didn't even have it in stock..... however, Chris in Microsoft section was amazing and super helpful and amazing and the manager Jayden D was helpful with figuring out a way to get our product at a reasonable price and time!

I strongly recommend NOT USING this reseller of Verizon. They are trained to one this and one…read morething only, get you to upgrade your phones. They are not well trained sales peoples and have an ignorance to how Vz plans and promotions work. I am currently working with Vz corporate to submit a complaint about this reseller. It is blatant disregard to what is right for customer and no regard for ethics. As an example of my last experience, one rep Said my bill would go down by upgrading multiple phones, but my bill went up by over a hundred dollars and because Vz rejected my trade ins, I have to pay $1600 to pay off all phones

Be forewarned - if you buy a device from Apple's website, this store will not connect it to your…read moreexisting Verizon account. TLDR Version - I believe the manager of this store intentionally confused my 73 year old father into purchasing a device from his store instead of using the brand new one I bought him from Apple. Put the hard sell on him and mentioned several times how he could save $40 buying from his store because no sales tax in NH. There is another review saying they took advantage of someone's elderly mom. Taking advantage of people who don't understand tech is predatory and just plain gross. I purchased an Apple Watch from Apple.com and had it sent to my father so he could connect it at his local store. I had called the store in Seabrook to make sure this was okay, and they said it would be no problem. For whatever reason my Dad decided to go to this location in Hampton. When my Dad brought the watch in they would not connect it for him. He called me and put me on the phone with the manager. The manager told me that connecting the brand new cellular enabled Series 7 AppleWatch that I purchased could not be added to my Dad's account because it wasn't a Verizon compatible device. He said that when I purchased the watch I should have specified which carrier I would be using. Anyone who has ordered from Apple knows that they don't even ask for this information. Whether you buy from their website or a brick and mortar, they sell you the item and your carrier sets up a line and connects it to your account. I have since contacted both Apple and Verizon corporate who confirmed that there is no such thing as a carrier specific Apple product be it phone, tablet, or watch. While the manager said he couldn't connect the watch my father had in hand, he was more than happy to sell him a watch himself and urged my Dad to return the brand new device I had already purchased. The icing on the cake is that after I hung up the manager told my dad that I yelled at him. What a tactless thing for him to say to a customer. Not to mention totally untrue. I was firm and pushed back when he gave me incorrect information but I did not raise my voice or become abusive. Not even a little. Not only is that not my style but I understand how customer service works. People are much more likely to help you if you don't resort to hysterics so I always keep my cool. If he can't handle a customer politely pushing back on information that is patently untrue, then frankly he shouldn't be working in a public facing position. So I'm still not sure what happened here. Either this store is incompetent, or when an older man who doesn't understand tech comes in they see dollar signs. Either way, just go to another store. There's another one right down the road.

I rated my experience "Great" but initially I would not have. Part of the problem in switching my…read moreservice from one phone to the new one was the service that I have. It's Straight talk. I couldn't get a live person from Straight Talk and it was so frustrating. So after over an hour of back and forth between the Apple employees and my frustration with Straight Talk I was ready to cancel the whole deal. Then a young man named Jake entered the picture. He was wonderful, simply the best. He could see my frustration and he said without reservation "I'm going to fix this!", and he did. I don't know what he did but he was so confident that he could switch the service that I knew he could. I know that at the Apple Stores prices are at a premium but with such outstanding service I wouldn't hesitate to go back there again. Thank you, Jake. You're a great asset to the Salem N.H. Apple Store.

I took in my phone 12 pro for a battery replacement, getting my phone back it had such a big…read morescratch, only to be told that's how I took it in, the manger Justine was very un professional playing me like a kid. The best he could do for me is that my phone is so old!! Their customer service support was not helpful only sending me back to the store!!!! Am going to fight for justice!!!! This is so frustrating unfair for client who had used their products for years.