I rated my experience "Great" but initially I would not have. Part of the problem in switching my service from one phone to the new one was the service that I have. It's Straight talk. I couldn't get a live person from Straight Talk and it was so frustrating. So after over an hour of back and forth between the Apple employees and my frustration with Straight Talk I was ready to cancel the whole deal. Then a young man named Jake entered the picture. He was wonderful, simply the best. He could see my frustration and he said without reservation "I'm going to fix this!", and he did. I don't know what he did but he was so confident that he could switch the service that I knew he could. I know that at the Apple Stores prices are at a premium but with such outstanding service I wouldn't hesitate to go back there again. Thank you, Jake. You're a great asset to the Salem N.H. Apple Store. read more

I took in my phone 12 pro for a battery replacement, getting my phone back it had such a big scratch, only to be told that's how I took it in, the manger Justine was very un professional playing me like a kid. The best he could do for me is that my phone is so old!! Their customer service support was not helpful only sending me back to the store!!!! Am going to fight for justice!!!! This is so frustrating unfair for client who had used their products for years. read more

Purchased a new phone online and picked it up at this location. Pretty good experience pretty easy with decent customer service. I prefer a standalone location rather than having to go into a shopping mall though. read more

Once again Apple Rockingham proves to be run by incompetents. Today "Bill" the manager again established why business customers do not use Apple products and use Microsoft. This was a return visit for a problem they did not solve, and actually made worse the last time we were here wasting our times last weekend. After waiting outside for the appointment line to clear we were apparently 11 minutes late, one minute over the 10 minute late appointment cut off. WE were not one minute late, the nincompoops running the store were not able to get to us. Last week we waited 15 minutes after arriving on time, and then another 10 minutes once we were brought to the Genius Bar. Only to have the problem made worse after settings were changed. The basic problem is my Maps function often does not work, and the Yelp app does not work. So a connectivity issue. Simple enough for someone who knows what they are doing to fix. Also the activate this and that spam is back. Not Apple Rockingham. Certain places are known by business users as terrible. For example, Philadelphia airport. I have been in literally dozens of Apple stores across the country over the years. Rockingham is the WORST. Last week while I was twiddling my thumbs waiting for the Apple Genius to get around to seeing us, I decided to buy 4 Desk Tops for my business. That also lead to problems: 1. No one from the Business team was in the store; 2. They were out of the product and told me to come back 3. The call back and text never came, only one email from an address that does not have Apple in it which I still have not found. Bill, the Manager would not: 1. Place us at a near empty Genius Bar (implementing a new program is more important than customer service) 2. Look at the picture of the wait line for appointments 3. Acknowledge that I had to wait 25 minutes last week only to have my problem made worse 4. Provide me the name of his supervisor or contact information for Apple corporate He did offer a later appointment but could not tell me the time. I understood he wanted me to grovel at the possibility they could get to me at some point. Do yourself a favor and go anywhere but Apple Rockingham. Apple is not good for business, as I have learned the hard way. But this store continually stands out among the leaders in poor service across all industries. read more

Apple Rockingham Park - Computers Near Me - Salem, New Hampshire

Awful customer service for the most expensive products onnthe market. Don't go here, they have no intention of assisting you.

The gir who sold me my MacBook pro was not helpful at all. Stood there awhile before someone came over to help me. Do not like this store compared to others I've deal with read more

Recently purchased a new iPhone and had one of the best customer service experiences. Many was the absolute best in going through the purchasing process and switching iPhones over. He knew what he was doing and made it a great experience for my family and self. He made the process very easy for us to switch phones. By far one of the greatest customer service experiences I have had thanks to Many. read more

Nothing against any individual here as I understand this is company policy, but having to wait 30 plus minutes to buy a single air pod when there's more than a dozen sales associates available but for some reason only Genius Bar can sell them is highly inefficient and a total waste of my time. Also, side note, I don't really care about people having foul mouths but when theses sales associate are standing around in their groups the conversation is not professional, and very vulgar and inappropriate. read more

Went to Apple Store at Mall at Rockingham Park for a new phone. Was waited on immediately by a polite and extremely knowledgeable employee called Chris. Answered all of my questions , transferred all of my data and I was ready to go in less than 1 hour! Thank you! read more

I visit here often and have great experiences. The Yelp review is quite low, but from reading through them, it looks like people are commenting on their dislike that their Apple device isn't working as expected rather than reviewing their experience at this particular store which Yelp is for. The other group of people note long wait times but those appear to in general be people who didn't realize they need to make an appointment first if they want a set time. Since if they didn't then everyone would have to sit around endlessly vs just the people who didn't schedule an appointment ahead of time. Recently went in for a repair that I thought would need to be sent in based on googling, but to my surprise they resolved in on the spot in 10 minutes which was a wonderful relief. As a small business owner, also recently started working with Linda, the business consultant who has been absolutely wonderful, which I started working with her sooner. As for negative feedback on Apple Store experiences in general, not specific to this store so won't be taking points off for it.. when walking in you are typically immediately greeted by a person. This in most all other stores would be a welcome surprise. For me, I like usually walking in heading right to what I need scanning it with the iPhone app, paying instantly with Apple Pay myself and then walking out. There is almost always a rep, there however who asks to help me find what I need and or help me checkout. However, when a rep checks you out it takes a little longer since the person has to login to their device and you have to spell out your email address for receipts, etc which adds a little extra time. I imagine for the majority of customers that is a 'good' thing, and of course I could simply say I'm all set, so I think Apple's approach is probably the best, but still a first world gripe I thought I'd mention. Also prefer Apple locations not in malls, so hoping they move or open a location in the new Tuscan Village, fingers crossed. read more

I ordered the bellkin USB-C carving port with the lighting cable and this is what they gave me. read more

Apple Rockingham Park - This is the inside of the box where they did not give me the USB-C port and only the cord. - Computers Near Me - Salem, New Hampshire

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i wouldn't recommend this apple store overall. staff weren't very professional. bad customer service.

Love apple. But I've had some issues with the phone. Came in Thursday earlier in the week. They ran a test on the phone saying it was good. The last 2 days, it's been having service issues and I don't have service. Says do an update. But then it freezes in verifying. Using a iPhone 7. Still great shape. I put my name on the list to get help. 45 mins later. They put me back on the Genius Bar table. Sitting here after another 25 mins, still no help. I asked a apple employee and all they could say, sorry for the wait. Don't use this location. read more

Samsung vs. Apple..... The debate goes on and on. Well, this store and all other Apple Stores are the reason that this is not much a debate in my humble opinion. If your Android phone is acting quirky you have to go through some representative in India who is not able to help you with a hardware issue on the spot. With the Apple Store you make an appointment or cross your fingers that they have an availability for a walk-in and you get a real person, with real intelligence face-to-face with you to help you resolve an issue. If you have AppleCare and they are unable to solve a hardware issue more than likely you will be leaving the store with a replacement device in your possession, All of the steps that the team in this store preforms is documented on their iPads and the notes will be available in the future. None of these "phantom calls" to Samsung or another company where a 3 hour call is not documented anywhere and you need to start from square one. The staff in the Apple Store are so amazing, helpful and friendly. They do have a set amount of time per appointment and at times I have felt rushed but not once have I been told that my time was up and I will need to make another appointment to finish problem solving the issue I came in for. Hands down, this and all other Apple Stores are the reason to go with Apple vs. the other cell phone device makers in the world. read more

Apple Rockingham Park - Computers Near Me - Salem, New Hampshire

I came to Apple for a new iPad, and Jeremy was super helpful! He explained and showed every difference between the different iPads and answered any questions. I had a wonderful experience! read more

Worst Apple I've been to as far as customer service. Was there for about 15 minutes walking back and forth between the MacBook table and iPad table trying to decide which one would be better for my needs. Decided on iPad though a sales rep probably could have up sold me. Another 15 minutes later and not one employee approached me to ask if I needed help. There were 4 employees standing at the table next to me just chatting. I look behind me and 2 more employees we just standing there talking as well. Mind you I wasn't just looking down at the table I was looking up making it known that I was looking for assistance. It wasn't until I started walking over to the group that someone asked if I needed something. So now I have someone ringing me up and says it's been a slow day. Okay. Didn't ask me if I had any questions or needed any accessories. He didn't even put my ipad in the bag for me. If I didn't need the iPad for work ASAP, I would have waited and gone to a different Apple. read more

I came into this Apple Store because the ones closer to me had no appointments available until after 4 o'clock (yikes). I needed to get my phone fixed up before noon, so I had it done for the evening. Rockingham Park Mall is a spot I am familiar with, having worked at this location several times before. I came in 5 minutes late to my appointment and they accommodated me right away. The store was extremely busy, but they know how to staff and allocate their time wisely. They took my phone out back after reading me through the Terms & Conditions. It cost $110 to get a new phone screen and $200+ if something goes wrong and it needs to be replaced. She told me this RARELY happens. But, go figure, it happened to me. They brought my phone out and the screen was totally faulty. It had strange color and was blurring out - it was something they've "never seen" before. I thought I was going to have to pay the $200+ which I wasn't ready for, but they offered to give me a replacement for free! I was so happy because they didn't have to do that for me. The employees were all super friendly and I really appreciate the help they gave me here! read more

Apple Rockingham Park - Computers Near Me - Salem, New Hampshire

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I visited last month for my broken iPad screen and they replaced it for free! The Genius Bar was so helpful with my problem and was ready for pick up fast! read more

It was time for a new laptop, and I had been thinking about getting my first Macbook for quite a while when I decided to make the drive to the Apple Store over in Rockingham Park. The mall itself is very large and nice, so it only makes sense that this Apple location would be spacious and friendly like all the others. I have no complaints about the products, and the guy who ended up helping me check out was completely professional, but I don't understand why it takes so long to make a purchase! This complaint isn't meant to attack this store in particular, but I've found that in all the Apple stores I have visited, there are employees around every corner standing around, and yet they are all too busy to help you. I don't remember the last time I was actually greeted or asked if I needed help, I usually have to flag one down to get in some line to be helped. :( read more

So very sad that this store will not give an Veteran's discount. Only on selective items like a 19.00 charger but not on their 800.00 phone. My husband in the past has purchased 3 phones in this store and NOT once has he received a discount. My husband fought for their freedom and it didn't matter to them. Very sad for this country. read more

This review is based on today's visit only. If I could give zero stars, I would. After patiently waited for a representative, the young woman that I spoke with couldn't dismiss me quickly enough once she knew I wasn't buying anything. I had a software question regarding syncing my account apple devices and was told that the store only handles hardware issues. She quickly put in for me to receive a phone call, however no call. I had a 2nd question, however she was on to the next person. I felt completely dismissed. When I was in yesterday, I spoke with a young gentleman that said if I brought in my devices someone would help me link them all with the cloud. He was very help and I didn't feel rushed or that I was taking him from a sale. My last purchase of an iPad mini at this location will most like be my last at this location. We were in yesterday shopping to replace our iMac. read more

"Genius" repair? NO. Deceptive upsell- yes. I brought an iPhone XR that had a screen problem (no cracks but heavy black lines) into the store. The first person was helpful unlocking it. She then set me up with an appointment for the "Genius" desk 90mins later. I returned 90mins later and sat down with the "Genius" staff member. I explained I wanted the phone fixed. He first told me $200 for a new screen, then he told me that it couldn't be repaired and a replacement was $400. My other option was to live with the black lines on the screen and use Siri to make calls but the keyboard function wouldn't work. Disgusted and angry, I left and walked 25 yards in the mall to a kiosk repair business and showed him the phone. He told me $130 and 30mins to fix. 20 minutes later, I had a perfectly working phone. Now that's GENIUS. read more

I took my 81 year old aunt to buy a new iPhone, and she was quick worried and anxious about the process. We were helped by Wee(?) a Cambodian student. He was phenomenal, so kind and patient with my aunt, just incredibly helpful and knowledgeable. I recommend asking for him if you need someone to give you or a family member great service ! read more

Worst apple experience ever, phone 40 days out of warranty with fried main board, they can't help unless paying $550 to swap, which we agreed on, needed a single AirPod, technician Sam refused to sell us one unless we make another appointment, we explained that we have a flight the next day and asked a manager to make a little exception for a loyal apple family but he said he can't, he is already making an exception to swap my son's phone (which I'm paying for) .. I still bought the laptop and the phone I came for, and I'm not sure if I'm gonna stop using apple, but I know I'll never come to this store again. read more

Apple stores are fine in general this location is hit or miss due to the mall. Before Covid it was a dicey due to the gaggles of unattended kids now it's down right scary with same unattended kids and add mask less live free or diers. I think ordering inline and 15 min pick up windows are safe at this point read more

This is the last apple product that I will waste my money for because the rudeness of the customer services. I am 73 years old and of course i wasn't born with any computer and all the modern technologies. I bought the AirTags from the store and the sales person ask if I wanted a receipt printed and I told him yes. He forgot to pack it in my bag. I called the next morning and explained the situation , the person who answered the phone who did not tell me his name or I couldn't catch the name because he spoke too fast for me not only refused and made up all kinds of excuse that it's for privacy purposes etc. HUNG UP!!! on me when I told him that he was making up excuses and that I will have to drive 45 minutes just to pick up a piece of paper that his store people forgot to give me! I told him he can't expect me to do these and asked him to ask me any question to identify me as me, but he refused to hear and HUNG UP. I GUESS BECAUSE HE WORKS WITH APPLE COMPANY, HE DOES NOT HAVE TO CARE! read more

I went in today to purchase a new MacBook Pro that with all the additions would've been over $2000. I wanted to ask questions and was told I could not ask questions because I didn't have an appointment to ask questions I could only buy the laptop. So they were willing to take my money but they wouldn't allow me to ask questions about what I was buying and what might be right for me. I've been with Apple since 1984 and I spent a lot of money with them. While the product is great the customer service stinks. I will never go back to this location read more

I agree with every negative comment here. There is no where else I hate more than Apple. The most inefficient store I will ever dread going into. The employees are just standing around doing nothing and they walk with no purpose. read more

Apple Rockingham Park - Apple workers talking to each other instead of being helpful - Computers Near Me - Salem, New Hampshire

We are long time Apple customers for over 10 years since the 1st iPhone came out. We have 6 iPhones, 3 iPads, 3 Laptops and a desktop. We upgraded 5 iPhones last summer. A couple of months ago, my daughter's iPhone 12 started having some issues. It would not charge when connected to the cable. Today, January 28th, I took it to the Apple Store. The technician said the charging port was damaged. He implied that this was something that we had caused during use and therefore not covered by warranty. I would understand if it was some external damage. But that is internal. It is a port that only fits the Apple cable. There's no way we could have caused an internal damage like the employee said, when we only use Apple products. He suggested that it was our problem and we had to pay $450 to replace a phone that is only 6 months old. My big mistake was to deal with only an employee. A messenger like he said himself. I tried contacting Apple Customer service when I came home and I was told they could not go over what the store said. This is a brand new phone. Always inside the case, with screen protector and never saw a drop of water. Internal damage it is not something we as customers have any control over. I would like to have this problem solved without having to rely on wireless charger like it was suggested to me. When we had issues in past, Apple went above and beyond to solve it. I have seen that this level of care is been declining every year. We are extremely disappointed with how Apple is handling customer issues recently and with every year that passes. read more

I visited the store today looking for an air tag for my pet. I've never been to an Apple Store before. As I approached I noticed a LOT of people in there. All I could think is I'm gonna be in there a long time. Not so. They must have had 20 employees at the front ready to greet and direct customers. A nice guy told me they had what I was looking for in the checkout line. Perfect. The cashiers were so quick and efficient that there was no line. Walked right up, grabbed the box, asked a couple questions about how to use it- a friendly guy helped me register it on my phone, and I was out the door. I don't think I was in there 3 minutes. Super friendly, helpful staff! I couldn't have asked for a better experience. read more

I have had 2 i phones and 2 i pads pros die within days of warranty expiring..APPLE will NOT stand behind their products. the people at the store were nice BUT APPLE doesn't care about loyalty..only WOKE BULLSHIT read more

I want to say Thank You James for your support and making my purchase happen considering the system down issue on 6/29/2021 at 6:15 pm Eastern time that last for about 20 minutes based on your feedback and additional employee that was approached from you before she provide the same feedback as you. It is strange that Apple does have these type of issues or could be only your management type personality. It is strange watching an old couple making a purchase during the "down time". My waiting was worth it. I could manage to wait even more to be able to spend $1199.00 for my favorite iPhone 12 pro max 256gb unlocked. I also want to let you know that your store is open on Monday until 7pm and not 8pm like you told me so I can wait for possible System recovery. It is good that I didn't listen to you, otherwise i could miss the time and come back at the time when the store is closed. I believe that every Apple store will be more than happy to have a "trustworthy managers like you". "This will increase Apple sales and customer satisfaction significantly". Wishing you all the best in your future career path as Apple store manager if you are really one. read more

It is 12/23, so I understand that it is crowded at this Apple store, but there are even fewer workers today than usual. There is absolutely no one on the floor to answer your questions. There is also a disorganized line of about 50 people waiting to pay. There is no clear signs telling people that this is the checkout. It is very frustrating to wait in such a long line when people are buying iPhones and Apple watches that require time to check out because I'm just buying a simple item. Very disappointing and speaks volumes as to the declining quality of the Apple brand and it's "innovation". read more

I visited the store with my friends today. We planned to check out some iPhone models before buying. However, they did not let us in without a pick-up appointment, which is unreasonable to me... I understand that the covid situation is alarming, but this is too much restriction. read more

Sooooooo I'm kind of an Apple kid now. And by kinda, I mean I would totes make out with Steve Jobs for freebies. Thanks to the grand ol' state of tax free New Hampshire, I left the lovely state of Taxachusetts to purchase my first Macbook. I had always been familiar with Mac computers as my hometown had them in all the public schools - I still remember fighting over the 2 colored screens in the computer lab and usually getting stuck with the nasty green display next to the printer that sounded like a lawnmower - oh the 90s. The store itself is what you'd expect of an Apple Store - full of high tech gizmos and gadgets that are all being used and abused by all walks of life...a nerd with a cell phone clip, a dad with a fanny pack, an annoying teen munching on an Auntie Anne's Pretzel...the list goes on. I knew I was about to spend some CA$H so I wanted to speak with one of the employees to ask a few final questions and get the best computer for me. Unfortunately, the above mentioned people were hogging up the Apple folks I needed with their useless questions like, "Howcome when I close out a window it doesn't turn off the program?" APPLE QUIT FOOL! Finally it was my turn and I put it all out on the table: "I want a Macbook. Today." All my questions were answered, my needs were met, and there was zero percent chance of buyer's remorse. I never felt like I was being "sold" but rather "helped." That is how shopping should be. On top of the tax-freeness up north, the employee even said to me, "You know students get discounts, right?" But of course I had been out of college for two years. Apple Employee: Do you still have your ID? Me: Yeah... Apple Employee: Can I see it? Me: Yeah... Apple Employee: Okay you get $100 off your purchase! Me: But... Apple Employee: Here's your receipt! I love you Apple Oh yes I do I love you Apple, And will be true! When you're not near me, I'm blue! Oh, Apple, I love you... read more

My son's iPad needed a new battery. I knew this because I initially took it to Mobile Envy upstairs to have it looked at. It wouldn't even turn on for us. He looked at it, powered it up and determined it was the battery. He then told me it was still under the year warranty and Apple would replace it for free. He was so nice and honest. I made the appointment at Apple for Monday. Beforehand they called and tried repeatedly to dissuade me from coming in saying they couldn't fix software at this time. I said I'm almost 100 percent it's the battery. I came in and they were so impatient and rude. Literally every day front line workers and grocery store employees and others in Retail are doing their best and put themselves in jeopardy. The Apple employees were acting like they needed hazmat suits to help. She said she couldn't get my iPad to turn on. Couldn't help me because I couldn't remember my login credentials (I figured it out 5 minutes later w/o her help) I just needed a minute to reset the info. We left and went upstairs where I was happy to hand over $$ to the nice man at Mobile Envy who turned it on right away!! Worst customer service prior to appointment and on-site. read more

Awful. i've been to this Genius Bar several times for many other Mac problems but this is the first time that i Really Needed help. i got the flashing folder with a question mark thingy and thought "Oh Shit!". they kept my MacBook overnight and when they called the next day they confirmed my worst fears, a dead Hard Drive. they also said that there was no way any data could be retrieved. the Genius said that they could replace my MacBook's 110GB Hard Drive with another one of the same for $210 though. soooooo,,, i pick up my computer and go down the street to BestBuy where i get a 330GB hard drive for $80 and the salesperson there walks me through the swap right there in the store. easy peezee. now for the clincher. i take my poor old dead, data irretrievable hard drive to the MIS guy at work and in 3 minutes he calls me to say that he's got ALL my data! pictures, iTunes library, finance stuff, the whole shebang. Apple sucks. read more

Booked an appointment and checked in 5 minutes before scheduled time. I wasn't seen until an hour after the appointment time, and no employees would even check in to give me a "we'll be with you soon." Customer service is lost on these people. read more

I went to the apple store to get my self a case for my new iPhone XR and they said ok the cases are over here and I said ok thanks and than I asked for a screen protector and the worker said what insurance are you on and I said Verizon. He then proceeded to forget about my case and tried to sell me apple insurance. When I didn't bite he left and never came back. He said he would send someone else but never did. Then I had to go to the back of the line and after an hour I left with no case. Ridiculous service. What a waste of time for a simple phone case. read more

Very rude and unprofessional customer service!! Been here couple times and always have been waiting for 30' - an hour. Staffs do not seem to be helpful and supportive as well! read more