I've been a fan of SGH for a long time. They have great sunglasses and care/return/service…read morepolicies. This particular SGH is small, but they have a lot of great brands and a good selection. I've noticed sometimes smaller SGH in not so big cities, sometimes don't have a big selection of certain brands, specifically some higher end ones, but this store has a wide selection of lesser expensive to more expensive. The customer service is great here too. I've been in a few times and the employee working has always been so friendly and helpful. They also refill your cleaning solution for free, woohoo! I also have given them old glasses of mine - which they donate to a charity that repurposes them. They will take any glasses, but I took my glasses for distance that the prescription was too old... yes I'm getting blinder, nooo! but, at least I'm giving to a good cause! This store is located at the outdoor promenade store in pinnacle area of Rogers. Their is parking out front on the street or on the parking lots that are on the outside of the mall.

I have purchased thousands in merchandise from multiple SGH locations over the years and have never…read morereally had any issues until my most recent experience. I purchased 2 pair of sunglasses less than 2 and a half weeks prior directly from the store manager at the Roger's location. On that visit I tried on a pair of Versace sunglasses because they had the rather large shield that I had been looking for for quite some time. They didn't feel quite right so I was hesitant at first to spend such a large amount of money on a pair of sunglasses I wasn't completely in love with however the store manager seemed pushy and hard sold me on them stating that I had 90 days and if I didn't completely love them I could simply return them or exchange them for another pair no questions asked so I agreed and put them on my SGH credit card. There was a sale going on that took $40 off the second pair so I took the opportunity to pick up a second pair on that date. Fast forward about 2 weeks and I'm on vacation with my family in Branson Missouri and I decide to wear them for the first time; I start to get a headache because they're so tight around my temple so I stop by the SGH location in Branson and ask an employee there to try and adjust them for me so I could wear them without any discomfort. She proceeds to tell me that they cannot be adjusted without damaging them due to the rather large shield. I come back home and attempt to go back to the same manager that sold them to me and let him know I simply could not wear them due to the discomfort and wanted to switch out the pair for another as he had previously offered the day he sold them to me and he agrees. I spend about 30 minutes in the store and finally land on a pair that I liked. The whole time he has possession of my pair that I brought in to exchange. I get to the counter and he proceeds to clean and thoroughly inspect them for more than 5 minutes. Finally he finds a defect in the shield and attempts to show me. I had to look multiple times and get them at just the right angle in order for me to see what he was referring to. I'm not even sure that they were not sold to me that way as I'd only worn them once up to said point. He proceeds to tell me about a recent policy change and he simply cannot accept them in said condition and instead offers to take them from me and discount another pair. This was completely unacceptable and I felt he was very dishonest with me from the beginning after a high pressure sale. When he sold me the pair he didn't even clean them all that well; he simply wiped them down and tossed them in the case and did not even come close to inspecting them as he did when I wanted to exchange them. This tells me he's not at all worried about the condition of the product being delivered to the customer but rather the condition of the product being recieved by the store which looks terrible from a customer's point of view. I have contacted SGH credit card company and disputed the charge until this all gets sorted out as I feel scammed and lied to by the manager of the Rogers location and the services rendered were not as promised. I do not fault SGH as a company and will continue to do business with the SGH location in Fayetteville so long as this all gets sorted out and the manager's original word is honored. As far as I know either A) the defect happened in the store prior to the original purchase as they were not throughouly inspected prior to boxing them up for me or B) they were damaged in the 30 minutes that the manager had them in his possession while I was picking out another pair at his request.