The 20 year olds totally f&*&*&d up my order for new phone and line. Never got a bill but then got…read moredunned on line. Went in the place for an hour, they admitted it was their fault and I was being charged way too much, but BUT they could not/would not fix it. Imbeciles. An hour then on line with robot got NOWHERE. Phone call said, after 45 minutes waiting, that they wouldn't talk to me even though i had the ph number and account number and email address, etc. without some special code. TOTAL BS from the whole T-M bunch, but especially the Chesterfield store. AVOID it and T-M. I am going back to Verizon and T-M can pound sand, the idiots.

Thomas E., store manager, was extremely knowledgeable and immensely helpful assisting me with phone…read moreline status changes and walking me through other phone needs. Thomas was super friendly and went above and beyond. He is an asset to the store and company.

They over billed me by over $1000. They agree they over billed me and say they will refund me …read more This has. Been going on since September and they never refunded me . I call ever two weeks and they apologize every time and say they will take care of it! But they have my money and I see no way of getting it back

Gabe R helped me upgrade to a new iPhone. He's very professional, knowledgeable, friendly, patient…read moreand great attitude! So happy to have had Gabe help me that day! Thank you Gabe for the outstanding service!

My phone was loaded with spam when I tried to load a new app. I took it to the T-Mobile store in…read moreSt. Peters, MO. I only took a few minutes to get waited on and your employee, I belive his name tag said Luke, had my phone back to normal in 10 minutes! I was impressed.

I hate doing phone upgrades because it takes so long and there's always a line. But this is a…read moreshout-out to Keonna (sp?) at the Cave Springs T-Mobile. I've been a T-Mobile customer for about 23 years and she found me a better plan, explained all my options, and was super patient. THEN I accidentally deleted everything from my iPhone while trying to turn "Find My" off. Like, I factory reset my phone!!! And she was like, "it's ok, we're going to figure it out." Ultimately, she got everything back, got me a phone upgrade, and got me hooked up with a good phone plan, all with a smile. It was very impressive!!

Shout out to Nicholas Hale at the O'Fallon office for getting my new phone & plan together even…read morethough I left a controversial review after the wait to be able to contact him again. Always amazing and dope as f*** when you get the honor to talk to him, just much easier in person. Grade A+ service everytime.

Horrible Experience. Sales person lied 100% about the program she signed me up for. A year and half…read morelater when the program ended I came to find out that the details where totally incorrect and she basically lied to get commission and then since left. I was told at the end of the contract I would have an option to buy my phone for a discounted rate. This however was not the case by far. I was told at that time there was no discount and that the phone would cost the same as it was brand new. So basically they wanted me to pay what the price of the phone was when it was new two years before hand. I could find the same phone used on ebay for half the price. When I went back to speak to the current staff, I explained what had happened and the lady proceeds to call the corporate office on the phone; introduces herself to the agent on the phone and then puts it on speaker phone and walks away and tells me "this is the person you need to speak with not me" and walks in the back room. Like really wtf? Basically letting me do her job for her as she goes in back. Now this is same 1-800 corporate number I could of called from home and spoken to the same customer service rep on the phone in my own home. Instead of driving a mile to have this happen.

I came in and was promptly greeted. I was helped within ten minutes with the problems resolved…read morewithin twenty minutes. Very prompt and great service. I am leaving the company and switching but service was always great coming into this location.

Chase, a male employee on duty ( Saturday, Aug 9th, 1:30 pm)…read morewas playing a computer game and seemed irritated that I needed help to restore one phone setting. Without looking at my phone settings, he informed me that my phone was "trashed" and he could sell me a new one. I went to the T-Mobile store in neighboring O'Fallon. The employees were professional, ethical and fixed my phone setting in 2 minutes! Snarky, lazy Chase is blatantly only interested in commissions. UPDATE: I called the St Charles store manager the next day, he hung up on me! Is he complicit in scamming customers, too? I will continue to escalate this egregious issue until this store's business practices are deeply investigated. Just wondering what corruption they are hiding.

I had a situation where I thought my phone was stolen. I didn't have access to find my I phone. I…read moredid what I thought I was supposed to. I went to my phone provider to seek assistance. I was met with an incredibly indifferent woman who just pointed me to an iPad and said that's all I can do for you in An incredibly dismissive attitude. I was breaking out into hives because my phone was stolen and I was so upset. I still maintained a professional manner and kept my cool. I figured it out on my own. They were incredibly terrible to me. I have been a customer of this company since I was 16 years old. I am now almost 40. I WILL BE CHANGING PROVIDERS JUST BECAUSE OF HER AND THIS LOCATION. I have been very satisfied with the company this whole time but because of HER and THIS store I will no longer be helping them to get a paycheck by partnering with this company.

I had an appointment for 10:00 AM this morning and arrived early to check in. There were two staff…read moreon duty and about 5 customers waiting. I was told it would be an hour wait as soon as I walked in, but when I explained I had an appointment they said okay and checked me in . After about 25 minutes and no progress toward getting my appointment underway, I left. As a side note, one of the employees coughed non-stop without wearing a mask, so I wouldn't have wanted to sit across a small desk from him anyway.

2 Problems Here: 1…read more This is the second employee and second location in two days that told me I could upgrade my phone. I came back in today and to do so and after 20 minutes was told I actually cannot. Why did they take 20 minutes and 3 people to learn this? 2. I've been a long time sprint customer with multiple lines on my plan. Previously if you had other lines with upgrades you could use those upgrades to upgrade any of the other lines that did not have an upgrade available. T-Mobile has done away with this capability. I'm liking T-Mobile less and less each time I enter a store.

The staff is fairly welcoming, but in terms of being able to accomplish anything, not so great…read more Switched from another provider to T-Mobile and it has taken almost 6-months to get a 'correct' bill; it's still not what we were quoted. Now a new billing error means 2-3 more months before getting a correct bill. In store workers called support, but no one can fix their issue.

If I could give them zero, I would! I went there with question on the cost of my phone plan (which…read moreis wayyy to high), and to ask for help fixing a technical glitch with my Samsung Note 9. They couldn't answer either of these easy questions and told me to contact T Mobile by phone. No wonder stores are closing. The 3 clowns will be at the call center soon!!!

I arrived at boost around 4pm a note stating be back at 430 I waited finally at 435 I walked up…read morewith the sign in the door still and an employee was inside. I wanted to buy a new phone, however they only expect cash...wtf what a waste of time.

I had a great experience here. The battery died on my old laptop and I know nothing about…read morecomputers. Mike was very patient and explained everything. How much it would cost, how long it would take to replace, etc. He was so easy to work with. He also sells refurbished computers at extremely reasonable prices and offers a 30 day guarantee with them. Definitely recommend this place.