@ Costco Kiosk Zoe…read moremight be amazing but Eddie is the bomb! Long story short, my iPhone was on it's last leg and even though there was not going to be a new phone sale or new activation sale, Eddie was all about service, trying to get my calls and texts forwarded to my other active iPhone number, with a different carrier at that. He called tech support to forward the calls and texts to my other number, no luck... they could not do it like that. A 5-star effort though. Then after discussing a low end phone just to get calls and texts he pointed out that there was insurance on my all-but-dead iPhone and that the $100 deductible would get me a new (like new refurbished - same model) phone over night. He gave me the website and telephone number and we parted company at about 2:30p. I went to have a hotdog and soda, and strawberry sundae at the food court and completed the claim before finishing my food. Easy peasy. A 5-star outcome. Next day - received the like new replacement and followed the easy setup instructions and was back in business, mostly. A 5-star outcome. So my near dead phone, which had to be sent back to the insurance folks was not even on its last leg anymore... barely breathing though. What to do!? Went back to Eddie, the T-Mobile Man-with-a-Plan, at the Airport Blvd. Costco and he said 'easy,' go to an Apple Store and they would be able to kill all the data and stuff before I sent it to the warranty folks. I did exactly that, successfully. Another 5-star outcome. In the end, it all worked out better than I expected it to. I got a couple hot dogs, sodas, sundaes and some inexpensive gas and a might as well be new phone! Thank you, Eddie the 5-star Service Pro.

I went to upgrade at ATT, and instead I ran into T mobile. I decided to switch to T mobile. Zoe was…read moreamazing. She took great care of me. She took her time to explain all the details, assist me with everything I needed and patiently explain whatever I needed to know. Also I didn't feel hurried or dismissed, she took her time to answer all my questions with great details. She was awesome!

I needed support after buying a new phone. I called for advice.The person that answered identified…read morethat he was the manager. All I want was help in configuring the new phone. I am a senior citizen . I was told he was not trained to help to answer tech question. He was rude disrespectful. calling T mobile the problem was solved in 5 minute. The staff in general is excellent but beware of the managment.

DO NOT GO TO THIS LOCATION. They will try their absolute hardest to sell you "free tablets" and…read morewhen you decline how many times.. you will go to a corporate store and find out they added two tablets w/o permission. (Story time) I went to just add a line & get a new phone for my mom. I wanted to transfer her metro # to T-Mobile since it's under the same company now. (Go figure right?) ANDREA from the start was quoting me outrageous numbers w/ these "two free tablets". It went from $60 w/ just the iPhone to $320 since the tablets were including taxes? How did it jump $250+ for the taxes and tablets that weren't even Apple. I declined because I know these tablets aren't really free. Fast forward I decided to get my mom an iPhone but here she goes again try to upsell me w/ cases, screen protector & a charger. I declined but she kept bugging so I know these workers work on commission I gave in but had her adjust the prices. When we completed the transaction she said my mother's metro # takes about 24 hrs to transfer... that didn't sit well w/ me. How does it take that long when there under the same umbrella.. I asked the manager and he straight BS'd saying some reason Verizon is instant I left the store but my moms # still didn't transfer and I had a gut feeling something was wrong. My moms # is so important my brother is disabled and all his appointments/therapy is connected to that # she's had for 30+ years. So I jst called T-Mobile @ Serramonte just to ease my mind. They checked on the transfer and they told me there was an error and the worker should've checked. At 8:15pm I rushed to the Serramonte store to try to fix it. & guess what else Andrea did... upon checking my account she added two tablet lines after I already told her no. The tmobile expert graciously helped me through it all.. taking off the 2 tablet lines I never got, transferred the metro # that took minutes because Andrea didn't check. the tmobile location at Tanforan is a third party & they will try there hardest to upsell you. STRAIGHT SCAMMERS DO NOT GO HERE. I included the quotes Andrea gave me.. if you take a look @ monthly payment this number is wrong $291 is not my monthly payments it's $245. She quoted me $372 w/ the new iPhone. Turns out my monthly payment is actually $301 W/ the new iPhone. She hid the two tablets in the differences STRAIGHT SCAMMERS DO NOT GO HERE. They will add lines & tablets w/o your knowledge. Always go to a corporate store!!!!!

I had a really great experience at this store today. Johnathan was the one who helped us. He was…read morevery knowledgeable, friendly and sincere. He asked if I'd consider switching my home internet. I said no thank you, he explained the benefits, but then respected my decision. I was there to add another phone to my family plan, from a phone that was currently with T-Mobile. It was a fairly complicated process that I never would have been able to figure out on my own (the family member with the other phone was in Oakland, so we did everything over the phone). Johnathan kept at it, and was so patient when we had to wait for the phone to restart or software to download. While we were waiting he talked to me about my current plan, which was a pretty old one. He helped me find a new plan that will now cost $67 per month LESS than my old plan, even with this additional phone. Johnathan spent so much time with me, even though I'm sure he won't be earning commission on the transaction. He was very pleasant and patient, and got the new phone added to my plan. I'm very glad he helped me!

We had a great experience with Johan. Overall the whole store and experience was great. We were…read moregreeted promptly, there was no wait, and Johan helped us with purchasing an Apple Watch for our son at a great price. The store was well staffed, the manager came and checked on us. Parking was easy. Overall the experience was straight forward and lovely. I highly recommend this location.

Ok so last month I went in there with 60 dollars told them I need a phone with months service…read moreunlimited I said I can owe u 20. So they gave me Motorola 124 built in gigs terrific. Then month past I said I need another phone I need to work twist. I went in there said here's the 20 I o u now I got 47 dollars I need another Motorola and months service unlimited. He ack like he didn't do it sorta I said dude visible mobile is 25 unlimited wats up with the scammer alert radar. U can do me 47 and the Motorola. They did it first month 30 dollars after that 60 a month. Wat the ill just go in each month with 50 and get a phone with unlimited and Motorola build in 124 gigs u got room all day. Don't let them work u.threre just typing in info with prices. If u r good u can make them give u a phone every month and all u pay is 50 unlimited. That's were I'm at. That's the least I'm excepting from any metro store let alone they use your money go to the Verizon store add a line and get premium phone they desire. They just add lines wen ever they want . For other people they try n get hundred dollars plus and give u basic phone. And they it's unlimited iitlb like 45gig high speed den might lag. But unlimited means unlimited y are they not fulfilling the agreement plan discussed. Always peaking around the corner. Can u just sit still so we can see exactly wat we are buying. It's like playing tug a war with your own 25 dollars unlimited visible phone service available for u. Beats metro trying to I guess cut u deal. They definitely fulfilled my 47 dollar tap I wasn't trying to go no more. Hope this helped any Motorola built in 124 gigs naturally is a great fantastic phones excellent speed and downloading software. Battery life is golden. Don't fall for the hype b the person u can b demanding yr price and if u got to owe them 20 then wen u bring they 20 have like 35.50 and tell them u desperately need a new phone with service and go bue who who like a baby. Den to no yr hella serious like baby and prolly feel sorry for u cuz u start complaining bout buying a phone with no kind of free case. Wat kind of bizness is this. Make them feel bad for any reason. 25 dollars we have unlimited y r we paying more then that. Bananas million dollar coins. Who's in

Lizbe was amazing. She helped me with transferring all my…read moreinformation from my old phone to my new phone for 45 minutes. She still was able to greet customers coming through the front door while assisting me. She also took time to help out her coworkers without ever leaving me. Lizbe was kind, caring ,professional, and knowledgeable. I honestly can not thank her enough. She has outstanding customer service skills.

Shout out to the lady who helped me today at this location!…read more I need to move to a new plan ASAP. I haven't have the need to deal with wireless plans for about 15 years so I'm a bit lost. This lady helped me transfer to the plan I wanted in like 5 minutes. She's patient, friendly, and most importantly understand my needs.

I purchased my iPhone one year ago from this store now I have a problem with the phone so I went…read moreback to the store to have it fixed. The guy that met me at the door locked at the error code and said take it to Apple. Why would att sell pones if they can't provide service? I'll never buy another product from AT&T.

Compupod was the only business that replied that they could remove a soldered resistor on my…read moreodometer/speedometer and replace it with one I provided as a replacement. They were able to complete this in half a day and I picked it up next morning. Odometer on my 2001 Toyota Camry was having issues on high temp days that cause the odometer to not display and the speedometer to remain only at zero. It seems to be a common issue with older 1997-2001 Camrys and the solution was to replace with a new resistor (I tried replacing the VSS, transmission solenoids, spark packs/wires/plugs, new alternator and battery) per a video on YouTube. They did a great job with the soldering of the new resistor and I put the odometer/speedometer back together and into the car with no issues. Now to see if this resolves my Camry issues! Big thank you to Andrea for her prompt replies to my questions and Carlos for ensuring that the techs knew what needed to be done!

I've been coming here for about a year to service my PS5 and controllers, and up until recently,…read moreI've had positive experiences. The staff is usually helpful, and turnaround times are pretty quick. However, my last experience was really disappointing. I brought in my DualSense controllers to fix analog stick issues and paid $100 to repair three knobs. Just one week later, I had the exact same issue with one of the supposedly repaired sticks. When I brought it back, I was charged an additional $60 to fix what should have already been resolved. What's most frustrating is that I couldn't get a clear explanation as to why I was being charged again for the same issue. If a repair doesn't hold up after a week, that should fall under some kind of workmanship guarantee--not an additional charge. I want to continue supporting this business because I've had good experiences in the past, but this situation felt unfair and left me questioning the quality and accountability of the repairs.

These guys are the best! They have gone over and beyond to help me over the years…read more After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year.

Sam and Ali helped me get my dad's iPhone 12 Pro battery replaced and my PS5 deep cleaned & Liquid…read moreMetal replaced. They communicated well with me and gave me what I thought were to be fair prices at the start of our interaction. I picked up my PS5 today (Friday) after dropping it off on Tuesday and immediately noticed it's a lot quieter and it just looks so much cleaner. Cool guys, thanks a lot for your help

It's alright. I have cricket and I live close by, so it's convenient for me to go here. It's…read morerelatively slow, so you'll be able to get help right away. There's usually just 1-2 people working. As for service, I think it really just depends on who's working there that day. I've come here a a couple of times. The first girl who helped me charged me an additional $10 because she didn't help me do what I needed at first. Honestly I felt scammed. I guess she didn't understand what I was asking for and still attempted to help me, resulting in her doing "more work," but I felt like it's her job to clarify any misunderstandings with me. However, the second time that I came, I received help from this guy and it was a super smooth transaction.

If you are not the right race or they are not able to scam you for more money than you suppose pay,…read morethey will mad at you and call the Police...they will threaten to give out your personal information in your account or ban your service..avoid going to this location to get in trouble..

Fast, painless fix -- highly recommend! Cracked my iPhone…read morescreen and was dreading the whole ordeal, but this place turned it around way faster than I expected. Walked in, got a quote upfront, and had my phone back looking brand new within the hour. Screen quality feels exactly like factory original, no weird touch sensitivity issues or discoloration. Staff was friendly and clearly knew what they were doing -- no upselling, no runaround. If you need a quick, reliable screen repair, this is the spot. Will be back if I'm ever clumsy enough to need it again!

Thank you for fixing my phone's screen so quickly! It literally took only 30 minutes…read more The service was fast, professional, and affordable. My phone works perfectly again, and I'm very happy with the repair. I would definitely recommend this shop!

Had the glass replaced on my 11" iPad Pro. I dropped it and then stepped in on it. But, I was told…read moreno problem. Two people ahead of me. Was invited to grab a soda and hang out until he was ready for me. Got to work on the glass. Work was done right in front of me and very quickly and efficiently. Not in a he business of breaking expensive electronics, but price seemed fair. Overall a great experience and an even better conversation. Until next time my friend. Ricardo

Shakeel is the best. Sent a repair quote request and he responded promptly…read more He has taken care of my phones through the years (Nexus 4, iPhone 6 and 10, and, today, a Pixel 7 Pro) and has exceeded my expectations every time. He's straightforward, and fair. Hard to find in business operators these days. I was in and out of the office in 15 minutes. Thank you, Shakeel. Many blessings to you and your family.