I was in transferring my business line from AT&T to T-Mobile and also getting more devices for my office . It was a difficult process that Lamar made very easy and enjoyable . He even stayed long after his shift ended to complete the process. A completely different experience from what I had at AT&T selling me a faulty device then not and doing absolutely nothing to put it right. Thanks Lamar at T-Mobile you are a legend. read more

Jan was who helped me and made my experience simple, easy, and quick. While Verizon was charging me between 500-1600 dollars a month. I now only pay less than 250 a month with perks included and device protection as well!! Not to mention this store specializes in actual customer service. Jan helped me to the maximum he could and I was convinced from the get go. Please save yourselves from these other companies. Verizon held me up for over a year trying to get rid of a phone I never received nor paid for. It took me over a year to get it off my record..... don't end up in a position like that either anyone else. Switch now and get better perks to!! read more

Thank you to David Huang, went above and beyond to help with an issue with my sons tablet! Really appreciate how he took the time to guide me through set up and even cleaned the case while we were waiting for new device to charge ! read more

The store is fine. It's the actual service that sucks! Get some backup power. Every time the power goes out I also lose cell phone service! I can't even use my phone to check when power might be restored. Somehow my phone would let me make emergency calls. Tmobile needs to use whatever backup power emergency services use. It's not like Tmobile doesn't have the money judging by my bill every month! I should get $2.30 credit every time I can't use my cellphone because of power outage! read more

Got excellent help from the telephone rep in picking a plan and making sure that my area was covered. I live near the coast and there are several cell companies that get only fair or poor reception here. I prefer to use an actual physical SIM card as opposed to a digital one, so the telephone rep mailed me a SIM card, and I got some help setting up my phone from a live rep in San Bruno on El Camino Real across from Tanforan. The live rep was courteous, helpful and proficient. I get 3 and 4 bars here off the coast and my service has been excellent so far with no issues or outages at all. I calculated my cellphone usage at 48GB a month, and phone rep signed me up on a Senior plan which gives me 50GB for less than $50 a month, and if I go over my 50GB, I still get service and data, it just might slow down a little bit. It's only been a couple of weeks so far, but the service and performance have exceeded that of all of my previous companies, including the company that I retired from and installed fiber for as a technician, so I am seriously impressed with their prices and their service. I picture myself being a long term customer from here on out. Bravo!!! read more

I was offered a free "loyalty" line that wasn't free, I guess it was free in May and didn't read the promotion right so when he opened it in late June it was something they didn't offer. I called care and they wanted me to go in store, I called the store and was told it's a customer care issue. I was bounced back and forth while my bill was up $125 vs the $42 I was told it was gonna go up. The manager from this store told me they'd call me by the end of the day but it's been 3 days, so I'm on Yelp now. I'm switching services, I've had T-mobile since it was Sprint so loyalty doesn't mean anything to them apparently. What could improve is making sure your agents know how to sell and that the manager have some integrity/accountability instead of blaming the workers for not knowing how to sell when they can't even return a phone call. read more

After checking the prices at other locations, they are overcharging for the Galaxy Buds 2 Pro. At least, I was able to split the cost to my monthly bill, with a down payment. The associate was rather helpful. The buds are amazing, I highly recommend them for noise cancelation, sound, and comfort. Advice: Compare price before purchase. read more

T-Mobile - Highly recommend for my android users - Mobile Phones Near Me - Daly City, California

I was disappointed today when we went to this TMobile Store in Serramonte. There is a male staff who doesn't want to be there to work but still came and ruined my day. I was not treated right, discriminated. We just there to asked for a sim card for 1 of our phone. They asked me for an ID and I did not bring it because I changed bag. I have a photo of my CDL and he said I do not need a photo I need to scan it (for what?!) angrily. Maybe if I am buying something I would be treated nicely. That man is lucky I did not get his name. I do not recommend this TMobile store. Go to Gellert Store. read more

This store has the WORST customer service I have actually experienced in person. I stopped by to try to fix a billing issue and the man who works there scoffed and asked me to call customer service instead (they were completely empty by the way)- why would I call your customer service line when I'm standing IN FRONT OF A T MOBILE CUSTOMER SERVICE REP?!? I explained to him that I had tried calling and they left me on hold serval times and had already messed it up (which is why drive all the way to the store anyways). He said "fine, but I'm just going to walk over here a call customer service sooo" and I said, "we'll maybe you'll get further than me- SINCE YOU WORK HERE." Things got worse and I left after not being able to take his negative attitude. If your looking for a great T Mobile team- go to the Union Sq location- they'll at least TRY to help you... skip this store... I also would love to know this ass holes title, bc if it's anything besides "I sit on my ass and play mobile phone games all day", than he needs a new name tag. read more

The T-Mobile store located in Serramonte shopping center near food court is the place you need to visit if you have any questions or looking to get a phone. I stopped by with my elderly dad and had problems with both his and my mothers phone. The manager Miguel was very friendly and professional in his introduction and what we needed. He told us Leslie was going to help us, had us sit down and within 5 minutes had us out the door with the problem fixed. She was amazing in fixing our phone issues and i let both of them know they have exceptional customer service presentation and skills and i wanted everyone to know where they should go with and Tmobile questions or issues or looking to buy a phone. Great job! read more

Let me say I'm not a specialist with iPhones or Macs, even though I own them. I still need help every so often. These guys ROCK for people like me who might get stuck. After purchasing the iPhone 11 two weeks ago there it finally arrived. They were very nice in store and said I could come back for transferring my info when it arrives. I figured since I live in SF I'll go to one of my local stores. When my phone arrived the stores downtown were too busy. The one close to where I live that would be calmer, THE INNER SUNSET STORE in SF, has the old machine to transfer everything BUT it's been "BROKEN for a while and no idea of when it will get fixed". Glad I called before I took the bus there. She was also kind of condescending about how I should do it, more on that topic later. So a friend drove me down to Serramonte where I ordered it, they took great care of me, each person was nice. We got there early on a Sunday. I explained I bought it there and they were more than happy to help. Best it was via WiFi, no old machine. All the Inner Sunset store said was back it up, that's it. Sorry my old Mac doesn't have that capacity anymore. They gave no suggestions. The Inner Sunset store also didn't suggest how it was done in Serramonte, via WiFi. Amazing and more accurate than machine. Thank you Serramonte staff, and thanks for NOTHING INNER SUNSET STORE. The Serramonte store was super helpful and had a table with chairs and USB ports while your data transferred. Super nice set up. I won't go to any other T-Mobile in my city again. Thank you to all the guys and especially Pablo. You all rock! read more

Stanky attitude on most of the female workers . Spent an hour or more trying to order apple watch . They put the wrong address and couldnt change it so had to cancel order completely. They didnt refund money for activation fee , so i called to ask . The manager emily i think her name is was very disrespectful and had a tone of someone that hates her shop ended up hanging up on me . Then calls me back 10 mins later give me my refund. Find better management at this location read more

Friendly staff, very helpful. Got my new business line and phone activated here. Just the process is longer than usual. It is okay, got everything done the way I needed. Btw, I had no preference for carrier, so I went to ATT to check it out, stood there for 2 minutes, staff were not busy, no customer, but no one bother to say hi. Business goes to where customer service is available. (My current personal phone service is with ATT) read more

Bad customer service. All they care about is if we are adding a new line. Had us waiting for an hour even though they have people standing around doing nothing. They just don't want to serve if you are not a profitable customer. read more

Michael, the Manager is an angel. He provided amazing customer service to my 80 year old mother who recently survived Cancer. It's really good to know that there are people like him who goes the extra mile and gives special attention to Senior Citizens. My mom doesn't speak English well, doesn't understand technology and has no money was provided AMAZNING customer service by Michael. He made sure my mom problem was taken care and he really looked out for her. Keep up the good work T-Mobile by hiring people like Michael! read more

No point in going into a physical t mobile store! They're can't help for s*** meanwhile I called t mobile and they helped me 10x better than any associate inside this store. 10+ employees in there for what? All just standing around doing nothing read more

To be honest, T-Mobile is the least bad mobile service. Monthly payment with way lower price than most other mobile services. 24 hours customer service. Able to take a break or a pause for travel purposes. Very rare phone service outage. Overall, good mobile service with a friendly budget. read more

Sheridon was amazing! We appreciate his patience and quick assistance. Went through a first time transfer and he walked us through the process from start to finish and answered all of our questions along the way. While Sheridon was our primary contact, his team was supportive and attentive when Sheridon and the store needed assistance. Definitely will be coming back! Thanks again, Sheridon and Team! read more

Sonny was so helpful, friendly and professional. My family went in and received excellent service from him and he answered all our questions. We were in and out quickly and the process was smooth. The store is very clean and organized as well. Highly recommend this location for their amazing customer service. read more

Wanting to add my niece to my account, yielded the following Old Account 2 phones, & tablet = $115/mo. New account 3 phones = $350/month Still trying to resolve this mess, apparently Tmobile is not for families read more

Not sure if this is the one inside the mall the big store not outside. If it is Sheridon is awesome! Super friendly great customer service gave me a couple of choices to choose from I came in for headphones and he was not pushy or sell me things I didn't want. Hey was very knowledgeable and gave me lots of information to picking choose. One of the best t-mobile associate I have came across. You Rock. Thx for your help. read more

T-Mobile - Mobile Phones Near Me - Daly City, California

Sheridon and Sonny are the best phone detectives! Had an issue with my iPhone 12 pro max, after 2 visits to the Apple stores, 2 visits to 2 different t-mobile stores, these champs figured out what the problem is! Sheridon's customer service is amazing and Sonny's technical solution is Sherlock Holmes level. I will definitely make this my new and only t-mobile store. read more

I had been trying to create an online account for several weeks and was unable to do so. I went to a different location and was unable to get the issue resolved. I came to this location and Daniel assisted me. He was the first person several attempts to actually get my account issues resolved. He's fantastic. Sonny also assisted and useful as well. Great store, patient associates. Wonderful experience. read more

Came here to test the T-Mobile 4G network. Walked around the store and found 2 working phones. The whole store has a bunch of phones on display, about 2 dozen of all their current models. Only 2 of the phones actually work. One was running on the Android network and the 2nd running on the Win Mobile. What the hell? What if someone is playing with that phone and someone else wants to see how the network is? read more

T-Mobile - Mobile Phones Near Me - Daly City, California

I was calling to cancel my account because I having use it for months about my wifi devices.they making me wait super long and almost makes me give up waiting on the phone call,finally a man pick up and he ask me for my account numbers and I gave it to him then he ask me for my last 4 social then I gave it to him then he said I cannot cancel your account unless you show me your iD .So I was piss off and he told me to walk in any T-Mobile store with your iD then they can help you cancel your account. I went to the store they said sorry sir we cannot cancel your account you need to call the T-Mobile hotline. I start to heat up about to bitching at them.Then a store manager came and help me .so he call the head quarter and then still can't cancel my account.They said in couple days your bill will be up then you can cancel it.what the f!!!??? What kind of bs is this.??? I will file a Consumumer report about this behavior! No customer service at all! They just like a tiger shark they want all your money to pay for there God dame purple lights in there stores.They never turn them off cuz they took all our money to pay for the electricity .don't ever believe them ,no free cancellation and they will keep charging you.unless you cancel your bank account. If you do business like that ?????? You will get shit down no want care about you if you don't give a dame about your customers . read more

Switched to T-Mobile after years with AT&T - what an improvement. Every time I have called T-Mobile customer service it has been answered right away by a live representative. No more waiting 30 minutes on hold for help. The price is lower - for our three phones it's about $20 a month less than AT&T was, but with T-Mobile it includes hotspot and Netflix which I did not get with AT&T. The coverage is not quite as good - a few more dead or slow spots here and there - for example, there is a conference room in my office where I don't get signal any more. I'd say it's probably 95% the coverage I had before with AT&T and it's rare I've noticed. Worth it for the price difference and excellent customer service in my book. read more

Unfortunately this place has the nicest people working but the worst train the people working... can I even perform the most the simplest tasks of looking of usage history or phone upgrade information is as if they don't even know what they're doing besides sending up a new people is this the new trend for tmobile service? However I must to say they were so nice I feel bad even asking anymore question just decided I would just call the 800 number on my own read more

T-Mobile - The look around the store - Mobile Phones Near Me - Daly City, California

This is ridiculous, mu phonr broke, and they refuse to give me a new phone.bad customer service they need to be honest with their customers and stop lying to them especially my moms paying insurance on the phone and i cant even pay the phone bill once in awhile because its under my moms name, i would never recommend tmobile to anyone. Ever. read more

This review is for Sheridon, the fella who helped my mother and I transfer over from another network as well as purchase a new phone today. Sheridon was extremely informative and attentive throughout the whole process... and boy was it a long process. We had trouble attaining information from our old network in order to complete the switch and he assisted when he could, providing helpful guidance and suggestions. He was patient when we were on the phone with our old network (for what felt like forever & a day) and when my crazy mom was being flip floppy about getting a new phone, asking repetitive questions, and when we (my mom and I) were going at each other. All-in-all we had fantastic customer service from him! read more

After being overcharged by ATT for over a decade, we finally switched over to T mobile. The girl that helped with porting the numbers over and starting new service was really friendly and helpful. We had an issue with one of the 3 numbers we ported over and I had to call customer service to fix it after we left the store, but even then, the whole process was so much faster, cheaper, and more pleasant than ATT ever was. Overall, happy with the service (store experience, customer service over the phone, and actual cellular service) and would recommend! read more

Asia Webb has no respect for people with disabilities. It took her one hour and 30 minutes to just let me use my unlock phone. Asia told a coworker of hers that she check if the phone is stolen. read more

Talk about scumbags. I talked to a rep over the phone (611) about activating a new SIM card for an existing phone number we have, and he told me I can walk into any T-Mobile store and they'll be more than glad to do it for me for free. This store tried to charge me $20 for it. I walked outside, and went to a T-Mobile kiosk in the mall instead. Guess what? They did it for free. So, don't bother going to the actual store in the mall if you need a new SIM card. Go to the kiosk. They'll do it for free, unlike these crooks. read more

Update on July 18, 2011: I take back everything I said and I would strongly suggest you to keep away from T Mobile. First thing first, this Eddie added data plan without my consent and continued billing me for 1.5 months ($140+) after I requested to close the account. The only way I can dispute about this charge is talking to the Eddie. To make things worse, this Eddie is a 3rd party vendor which quit T mobile to join Sprint and he refused to show up to talk about the payment. I hate to use the word "curse" but T Mobile, well done, you lost a customer forever, thanks for your horrible customer service and 3rd party vendor management. read more

Awesome, informed, no-pressure service from the store manager. I was wary of stepping into this mall mobile phone store and getting pounced on by commission-hungry pink-shirted salesfolk. Instead, I ended up having a great, honest, high-information chat about switching from AT&T to T-mo. (We discussed new tower construction, 3G frequencies, corporate mergers... cabbages and kings). I left the store with a $10 prepaid SIM so I could test out the service before switching. Craigslist iphone unlock worked for $15, coverage with my iPhone is great at home and office, so I am making the leap and looking forward to the extra $100 in my pocket every month! Thanks T-Mo. read more

Walked in, no one greeted. Waited about 10 mins NO ONE APPROACHED 3 people works there, 2 people helping customers, 1 person didn't bother TERRIBLE CUSTOMER SERVICE!!!! read more

These Guys are awesome and attentive to customers regardless of being short handed sometimes Now about the idiots writing bad reviews about a petty $20 SIMM card stop being a rude free loader. Shit costs money and I found out store has to charge you. If it bothers you that you paid the $20 call 611 and executive customer service will gladly refund you the $20. It's amazing how people wrote bad reviews about petty nonsense. I waited in line for 20 minutes they always kept eye contact and they also assured me they were trying to finish with the customer so they can help me. And me being in customer service my self at a huge dealership can relate. Thanks guys read more

This review is long overdue!!! There must have been a management change because this store is very service oriented now, compared to before when I first came into this store a year ago. I have to say that I was ready to close my account here after 5 years with this company had it not been for the service I received from Cishanie. I now feel my business and loyalty is valued by T Mobile. I would recommend this T Mobile store to anyone. Thank you so much! read more

I had spent many hours on the phone and online with Sprint trying to get them to fix various service problems and, despite their efforts, the service just got worse. As Sprint has been acquired by T-Mobile, I went to the T-Mobile store in Serramonte and a team of their specialists dug into the issues, which turned out to be complex, and found a solution. All is working well now. I want to especially thank Alexis and Chloe for their time and dedication and service excellence. read more

I have had nothing but good service from this T-Mobile location. Generally, I am not very happy with the T-Mobile service when compared to Verizon., but the service in this store makes me forget about any issues I may have with the service. They helped me warranty my phone even though the T-Mobile representative told me that my warranty had expired the week prior to them diagnosing the problem. I tried to explain to the representative that I had been to the store multiple times, but the issue kept getting worse. They did the phone reset, removed the battery, changed the sim card, and updated the OS, but the phone kept losing signal. I went back to the store and they were able to send me a new phone under warranty. They were very friendly and knowledgeable. I would recommend this store if you are in need of a new phone. read more

Long overdue review about T Mobile and the manager of this store. When I first signed up with them, I brought over my old iPhone 7+ from the carrier that I had left. I visited this store to look around at the newer phones that came out recently at the time. The store manager, Sonny, introduced himself to me and offered to assist me in anyway. He was very cool, nice, helpful, and insisted that I should upgrade my phone. I decided to try it out since I had a 14 days return period. He told me that I would've to pay a restocking fee should I decide to return it. Nevertheless, I decided to go forward with it. He also sold me a phone case, screen protector to protect the phone. He said I didn't need to pay for it upfront because I can just do monthly payments for them on my bill. I said Sure, why not? During the 14 day trial, I didn't really see a whole big difference from the new phone to my old phone. Of course, the newer phone is newer, sleeker and some minor changes overall. After a week, I decided to return the phone and go back to my 7+. Sonny accepted my decision and told me I would need to pay the restocking fee. I said Ok. I gave him back all the boxes and original contents. Phone case, screen protector and etc. He did the returns. He told me I don't owe anything for the new phone, case and screen protector. I took his word for it. No paperwork at all. After a few more months or so, I got more increasingly frustrated by T Mobiles weak service/reception. My phone barely works around my work area. I had to use my company's wifi just to access data. Plenty of dropped/missed calls. I also checked with my other colleagues that had T Mobile as well to see if they got better luck. They all have the same issue as I got. I decided it was time for me to go to Verizon. When I try to call T Mobile to cancel my service, they started to give me the runaround. I forgot my account pin or password. They told me that I needed to go to a store and have a manager to help me unlock my account. I went back to Sonny. I told him I needed to cancel my service. He rudely has one of his sales staff to help me instead. He just ignored me and looked pretty instead while shuffling some cards. The sales guy told me to call a specific number. When I called it, T Mobile said I need to go back to the store to get it unlock. I told them that I already did that. They told me I need to try again. Frustratingly, I went back to the store. Sonny wasn't there that day, and another manager helped me out. He was able to verify my ID and information for me over the phone with HQ. When I received the final charges, I was overcharged by a month and more shockingly the phone case, screen protector was also on there too. Even though I had return everything back to Sonny and he claimed he removed them from my account. I called T Mobile to try to explain to them the situation in regards the case and SP. They told me that I need to go back to the store where I bought it from and talk to them. Of course when I went back to the store, he didn't want to help me. But he has no choice since I demanded to speak with the manager. Sonny finally came over. He's very rude and denied the fact that I had returned it to him along with the phone. He kept saying I don't remember I processed it and etc. I never got it back from you and etc. I asked him, are you crazy? Why the fuck would I keep the case and SP for if they don't even fit for my old phone?! Why would I keep it to try to make a profit out of it for?! He rudely said I need to show him the return receipt as proof that I had returned it to him. First of all, he never gave me a copy of it. He just told me verbally that he "removed" and processed them. Even if I was given the copy of receipt, I probably would've most likely lost or tossed it away. We live in the 20th century now. Everything is all electronic copy or filed. When I told him this, he said he doesn't have the return receipt on my file. Thats total BS!! Yet they got every single monthly bill on my file?! I called T Mobile service. They refused to let me off the charges for the accessories and the overcharged month. They said I need to pay the whole amount or my bill would be sent to a debt collection. I reluctantly paid the final overcharged bill. When I told them, I want to cancel my service. They kept trying to come up with excuses/reasons why I should stay. I said, Never ever again in my lifetime. Moral of the story: T mobile SUCKS!! Fake, sweet talking sales manager. He's treats you like VIP when you buy. When you want to cancel, He just coldly says Fuck you and screws you over. Their customer service over the phone sucks as well. Useless staff that dont care or listen and just gives you the runaround. Overcharging every dollar out of you as much as they can. Reception/signal is a complete fucking joke! If you want to pay $80 a month just to use wi-fi only, then T Mobile is good for you. Stay away! Buy from Apple instead! No restocking fees! read more