Wow great experience I like the store she are welcome and they are honest about for every single…read morething

Super great customer service, good warranty deal! Came in and were very friendly helped me with my…read morephone super quick. Was in and out

Fixed my sons phone for free (fell into water) because he couldn't guarantee it would work. Fixed…read moreour lap tap as well.

I did NOT have a good experience with Techs Repair. Very poor. They do not even deserve one star,…read morebut I guess you have enter at least one or you can't post a review. My laptop wouldn't charge, I didn't know if it was the charger or the laptop itself. Took it in, they they plugged a small testing device into the charging port, said 2 pins were broken. Said it would take $250 to repair. For $250, I might as well buy a new laptop. I asked them if they could plug in one of their chargers to see if the laptop was fine and could take a charge, they said they didn't have one. What??? They're a computer repair shop, and they don't keep spare chargers around for testing? How do they know they've repaired something correctly if they don't have any means to test it? Ridiculous. I took it to another shop, they plugged it into a charger they had, and the laptop was charging just fine. Went to an electronics store and bought a charger for $22.00, and everything is now fine for me and my laptop. This company is either terrifically incompetent, or perhaps more likely, just plain dishonest. Trying to get someone to pay $250 for a repair that they should know isn't needed? Saying they don't have laptop chargers on hand to test if my laptop is fine and will take a charge? I'll let you decide if they are incompetent or dishonest.

Great experience at the Northgate Mall, it's worth the time when working with Alyssa when it comes…read moreto upgrade, packages, deals and solve any problem with your bill. Alyssa went out of her way to help me with my at&t bill and she even call the customer care line to assist me with my concern with early cancellation fee that was added to my bill, all said and done she was caring, knowledgeable and professional with the time it took and make it happen. People like Alyssa makes a huge impact difference when it comes to delivering the experience and to make things right and make it happen. I dealt with AT&T over the phone about five times and I couldn't get it remove, just the worst experience and the customer service is horrible. Thanks to Alyssa I'm still with at&t! So go visit Alyssa if you need a New phone!

I went in for a new phone and they added a watch that I did not ask for. They are scammers. Do not…read morego here.

I stopped in today with what I thought was a dead battery on my iphone. Turned out to be the…read morescreen that had died. In and out in under 15 minutes. So happy to not have to buy a new phone and to have such an efficient diagnosis and fix.

To update you, my GPS system doesn't work. It won't work when in my maps so I downloaded 1…read morenavigation app, Waze, and that still wasn't working. So I tried my safari browser with google maps which also didn't work. When I got on the internet and asked if my navigation could've been screwed up due to non authentic Apple parts it said yes, the hardware is not compatible with my GPS. My sound is also now fuzzy and going out. This man legitimately broke my entire phone. Thanks for nothing 0 stars

Our rep was so kind and patient and did four phone set up at one time. She was amazing. I look…read moreforward to this phone service and seeing how it goes.

Great help setting up service but Cricket gets bad in office reception right south of the massive…read morecell towers on Queen Anne. I think AT&T is toying with their signal and giving Cricket customers a deliberately bad signal to try and coerce them over to AT&T to pay more for less data but better coverage.when I was on AT&T in this same spot at my desk in the building I'm in I had a better signal. I appreciate the lower price for the plans but will have to switch back to AT&T so I can use my new Samsung Galaxy Note 10 Plus.

Just came from the Lake City Way AT&T where we had fabulous service from Assam (sp?). He was more…read morethan helpful in setting up my husband's phone. My husband had been dealing with AT&T by phone and email for several days with nothing but frustration - no one could/would help him. After explaining to Assam what the problem was, he took care of it and we were on our merry way.

From the owner: AT&T, serving over 81 million wireless customersread more

If I could give them 0 stars I would . Been waiting outside and there's no one to attend us , we…read moretried calling and there was no answer . How unfortunate

Was there for literally 3 minutes , the lady there seem frustrated with customers before she could…read moreassist us she was not helpful at all. Seems to want everyone to leave the store poor customer service and had an attitude if you want help/ good service I don't recommend coming here !

Well, I did not get my problem resolved, It was not the responsibility of the store. After…read morespending an hour on the Customer Support line, they sent me on a wild goose chase to the store. However, the manager, Micah, was extremely helpful and helped intervene with the online support and gave me the process to get a solution. He was extremely helpful and professional, and took extra time to make sure I left with a plan. Hats off to MICAH for extra customer service!

Verizon! My son's lost phone was dropped off at your 1633 6th Ave store (per your advice). Now I…read morecan't get ahold of anyone at the store to get it shipped back to our home. There's no direct store phone number. I'm even at my local Verizon store and over one hour of them trying to get ahold of your store. Contact me asap to get this resolved!!!!

Been there many times and referred several times. Same day service. Good prices. Honest. Will go…read moreagain!

I got my phone screen back broken after I took it in to get my battery replaced. He acted like it…read morewas there before, but I look at my phone all the time. It took 20 min and he tried to up-sale a screen protector after lying about breaking it. Dont go here if you can help it.

They are only there to scam you into getting something that you dont want. I did not want wifi but…read morethis guy insisted and told me it was free for the first month (lie) then I tried to return it to the store and he said they dont except them to return so I brought it to ups and mailed it to wherever it goes and now it was never shipped so now I owe 300$ . Dont waste your time at this location.

I honestly thought this review would be a 5 star experience but things definitely took a turn…read more The first time I walked in, Nathan assisted me by looking at different phone options and we discovered I had a promo of $800 off for being a loyal Verizon customer. I agreed to order the white iPhone 13 pro since they didn't have it in store. We went over estimated costs and he was very helpful and transparent. My phone had a crack on the front and he said it was fine, all I had to do was turn it in to them in order to get the promo. A couple weeks go by and he calls me in to set up the phone, yay right? I go in and he asks me if the crack on my phone is new and that I won't qualify for the promo until I fix my screen. So now I have to fix my screen when I could've been doing that in the 2 weeks I was waiting for the phone to come in. I then walk home and have no text messaging and cannot call anyone. I walk back to the store and they're like oh yeah sorry we just got done fixing that (didn't say I wouldn't have any access). So I check while there, still not working. Come to find out a number was incorrectly put in. Finally I have my phone back and walk home. I check my billing online and it says I will be charged an activation fee of $35. So I call the location and Nathan sounded annoyed and he told me there was nothing he could do and I'd have to call Verizon. Literally 1.5 hour hold time. I'm laughing writing this because I haven't experienced such a headache like this in a long time. Y'all are nice but come on. I was literally the only person in your building. I don't know if this is lack of training or negligence but I definitely felt frustrated that my entire Saturday was spent dealing with this that I'm not even going to upgrade anymore. I wasn't going to write this review but I want others to be aware.