G is fantastic. Very knowledgeable, and didn't blink an eye when i told him the issue that i was…read morehaving with my current carrier. He was able to get me setup, and it was a massive relief.

Best customer service in NJ! Jassi is the most helpful person you will meet and will go above and…read morebeyond to help.

hate your company and presently looking into leaving verizon. I have been put through hell for the…read morepast 4 months and now the main issue has still not been taken care of. I have spoken to a dozen cust. reps and a manager They have continually either gave me the wrong information or dis nor follow through with the supposed resolution. At this.point the anxiety I get when I know I have to call once again to have verizon do what they have continually promised. It has cost me financially as well. Verizon is not on auto pay yet takes payment from my bank without permission and they are taking up to double what I owe. It has interfered with my rent payment twice now. So it is now over 4 months since verizon screwed up my whole account and the phone that was supposed to be removed is once again on my account and verizon is trying to charge me for it. Verizon has literally given me PTSD. I have actually been brought to tears over the frustration and sheer anxiety verizon has put me through.They over charged me by $192 and I was able to speak with a manager. He said he would refund it and put me on hold. When he came back he said he applied the $192 to my account as a credit. I was furious and told him I needed it put back in my bank account. He said he couldn't!!! I was very short on my rent because of this and I had to pay a $75 late fee. They are truly the most deplorable company i have ever come up against.

Why would I ever go to Short Hills Mall Verizon store again and wait in line?…read more I live in Summit and recently upgraded my iphone and all the trimmings in the downtown Summit store. I am so happy I did. Tarik and his brother........true gentlemen. Kind, funny and SMART. What I tried to do at home (epic fail) took 2 hours and they were able to get me back online and running in 15 minutes. For all my iphone needs, I will only go to the Verizon store in Summit. Customer service a 10!!!! :) Stacey

Good service. Isaac was very helpful, courteous, and patient. Made the process of upgrading my…read morephone very easy.

I was delighted with the service I received at this Verizon Wireless One Location. You would…read morethink that the online offers from Verizon would be the same as their Short Hills Location and this location. They weren't! This location saved us SEVERAL HUNDRED a dollars! The service was prompt, professional and courteous. Isaac was the representative who assisted us. He was knowledgeable and helpful. I was impressed with the products and the service!

I have come to this location for pick up after ordering online a couple of times recently. The…read moreexperience has been friendly and swift. I saw a lot of complaints on service, but I did not encounter any of these issues. The store could be chaotic because of the crowds, but there is always someone at the front entrance ready to help. Grimm helped me yesterday for my pick up. Very friendly guy. I was in and out in less than 5 minutes.

There is only one person here who has consistently helped me. His first name is Phil…read more I am concerned about the new keyboard on my computer. A manager named Amanda told me to call the 800 number for support and said they could not investigate the repair that was done. She then refused to give me the name of her manager. You cannot rely on this store until they employ competent staff,

Check-in, with the great helper to the left in my photo there, Steve, I think his name was!…read more Important: This is a company store, so they can resolve a lot of problems that regular franchisees cannot. Very quick service to return the phones, inspect, and get my receipts. Smooth and was out of there quickly.

I visited the store to upgrade my phone and I was a loyal Verizon customer of 25 years. Brief…read moreinteraction ended with the trainee telling me that Verizon is a "multibillion dollar company and so you being a customer doesn't matter." His boss came and said she agreed with him. I write this from my new T-Mobile phone. I called Verizon customer service right away and recounted the story for the record. Dear Verizon friends, you don't want my business, I am happy to leave you like the other 300,000 Verizon customers that just jumped ship. Don't care if I am a loyal customer? Your wish to see me leaving is granted Verizon. And let's see how that works out.

It's noon on Sunday Aug 7th 2016. And you still haven't opened yet.. Customers and employees…read morewaiting to enter.. Bad, Bad service ..

Brought in an unlocked phone bought from another carrier…read more They had no idea how to help me besides trying to tell me I made a purchasing error. NO, all I needed to do was wait a long time for stupid ATT bloatware download on to my phone. Got it working after a couple reboots on my own. Thanks for nothing ATT.

There's a reason why my annual iPhone upgrades take place online. This store is an absolute…read morenightmare. Clueless associates wandering around aimlessly, pissed off customers waiting for help that may or may not exist. Service here is abysmal with employees who are apparently in no hurry to do much else than take their breaks. New iPhone launch 2 days ago and they are literally staffed on a busy Sunday afternoon with 4 people , 2 of whom are no where to be found. Guys, there's an Apple Store across the mall. Take a walk over there and check out the experience. There's a reason why your hardware business is decimated. They're awesome and you guys suck. Oh and by the way, the $60 Speck cases you're selling are on Amazon for $15. People are far less stupid than you suspect. At least I'd hope so.

I have to seriously wonder if this store is going out of business. The lack luster horrible…read more customer service and sales associate double talk and NO WIFI. How does an ATT store have nO WIFI??? Seriously??? No WIFI. This store is pathetic. Oh and yes beware of the tablet scam as the other reviewer mentioned, I fell prey to this scam, returned the tablet and was still charged for 2 years and could not get my money back. When I called ATT I was told to go to the store and the store said I had to call ATT. I finally gave up. T-Mobile and Verizon starting to look good.