On August 2, 2025, I placed an order for phones at the Dallas, GA Victra store to pick up in-store…read more Without my authorization, the store's employee entered the order wrong and had it shipped to Lithonia, GA instead. When I discovered the problem, multiple Victra employees couldn't even tell me where my phones were. I had to find that out myself by digging through old emails. None of the staff took ownership of the mistake, and you cannot even call this store directly -- the number on the door sends you to a call center that's just as useless. I contacted Verizon corporate, who told me nothing could be done until they finished their "investigation," which could take weeks. That left me without the devices I ordered and no resolution. I cancelled my Verizon account entirely and switched to T-Mobile -- the only way I got the account closed quickly. Victra's "WeCare" team (yes, they really email from wecare@victra.com) sent me nothing but generic canned responses that ignored my actual questions. Even after I spelled it out, they refused to give details on what happened, how they'd prevent it in the future, or offer any compensation for the waste of my time. This was not a minor inconvenience -- it was hours of lost time, multiple trips, and a total breakdown of customer service from both Victra and Verizon. If you value your time and sanity, avoid this store and avoid doing business with Victra entirely.

Gone up a star. My new phone pickup answered all my…read morequestions. The team working, which included Troy, was delightful. There were 3 customers with me in the store. Though each upgrade and questions asked took a while (insert we are at the mercy of the computer), the employees acknowledged everyone. They really made the wait enjoyable. We all started up conversations with each other. Again, it will take time to get your questions answered and account fixed. At least you will get the help you need. More specifically. If I had tried to get the bonus for my trade in, I would have had the wrong plan. Also wanted to trade in my second phone, but the offer was expiring the next day, with the phone I wanted on back order. This store is able to order the phone and honor the offer. I'll be back again in the future.

They were very professional and expert with repair service.They were considerate and very…read morereasonable in cost, below expectations. They are 5 stars in service and results.

Very attentive staff. Always able to fix my phone quickly no matter what the problem is. Very…read moreknowledgeable. Would highly recommend!

Kenny is the best! Super knowledgeable and not only helped me but saved me money. Great experience.read more

Amazing selection of everything from electronics to toys…read more They even had some furniture. I wish I didn't buy all new appliances from Home Depot last fall. BrandsMart prices seems to be way more affordable. Sales staff was friendly and helpful. Definitely I will go back. Gift card from this store would make a nice gift for someone. Check the address before you go. Now it's on the other side of I75.

Great experience! Fast professional service at a reasonable price! I would definitely use this…read moreservice again!

Everything! From the moment I walked in- I was treated like…read moreFamily. Conversation was clear, positive, UP-lifting...to sense a fair, reasonable assesment of my phone needs was refreshing- to say the least! God bless you greatly, Cliff!

My first time going there. The prices are fair enough to come again. And the staff was very…read morefriendly !

This is my second time at this business. Both experiences have been great. Alex does a wonderful…read morejob, is fair on pricing and knows his stuff. Recommend them highly. Not sure what happened to their previous reviews including mine. It was those that got me to go there to begin with. Whenever I need my phone repaired this is my go to shop.

Fast, courteous, and competitively priced…read more I was late in arriving at 630pm, and they fixed my shattered iPhone 6 screen in 30 minutes before closing at 7. The manager even helped me pick out a new case to (hopefully) prevent future disasters :)

Can you hear me now? Oh yes!…read more So, the first thing you need to know is that Christine is the manager and she is a WEALTH of information for all things mobile communications! I received a lot more than a price match to fix a cracked screen (IN UNDER AN HOUR!) for an iPhone 6s. Yes, A PRICE MATCH! Sorry for the shouting, a price match, people! So, we came in for a cracked screen for my daughter's phone and while we chatted, Christine cleaned my phone because I dropped it in some cake batter and it wasn't working so well. She didn't charge me for the roto-rooter. She advised us as the best products to clean your phone with and showed me how. (Pressurized air can from Office Depot) Christine also gave some great advice for money-saving options for using our phones on an international trip. The icing on the cake was that some of the accessories were half off and I got an awesome neon car charger.

Still 5 stars! This time Trey helped me. My phone was shutting off randomly. He helped me by moving…read moresome apps to sd card but even after that, I decided to upgrade after hearing about some good phone deals. I got a bigger phone with a 13mp camera and 16 gb memory for a great price. I had to get a new number to get the deal but I don't mind! Trey was very helpful and the whole experience at this store has always been a pleasant one for me. Now, onto enjoying my new phone!

I hate seeing a store futilely doing their best. The problem is Cricket is a NIGHTMARE…read more CONGRESS SHOULD PUT CRICKET OUT OF BUSINESS ON THE BASIS OF FRAUD. INCOMPETENT phone support through no fault of their own since they obviously know little 9 of 10 times. CROOKS in the boardroom with policies to cater to the economically vulnerable, so they can then exploit and steal from those who cannot afford it nor defend themselves. IRRESPONSIBLE to their own phone support by throwing them to angry customers with little training. HOSTILE to their own retailers via a talk-to-the-hand phone interface that even the retailers despise and - like support, retailers are thrown largely unarmed to angry customers (though economically vulnerable people are timid and that is part of the strategy.) DISGUSTING excuse for a phone company. RUN away. Cheaper prices for a good reason and overpriced for what one eventually gets.... buy less elsewhere and feel good about what you get. The experience of this company leaves a bad taste in your mouth..... HOPEFULLY YOU ARE SELLING MORE THAN CRICKET.......... SUGGEST YOU DO.

This place is awesome. We had a major software problem - deleted an app and lost a lot of…read moreinformation. Thomas spent two hours working with us and fixed the issue - which was way more complicated than we had anticipated. He was patient, professional, and a wizard when it came to solving our problem. The fee was incredibly reasonable. We are so grateful we found this place and although we hope for no computer issues in the future, if we have any, we will be back in a heartbeat.

Gavin fixed my iPhone charging port while I waited. He removed stuff stuck in the port and did not…read moretake advantage of me. Highly recommend taking your business here.