Need serious customer service help. I felt completely ignored. I was still waiting after 1 hour…read more Very sad! They need more people working here.

I just had a great experience at this Verizon. Which I totally was not expecting to have!…read more I'm a sad phone owner that HATES upgrading and leaving behind my phone models. (Razr, I miss you.) I had a hard time giving up my iPhone 4 when it died, and after 3.5 years of owning an iPhone 5, I dropped it on a mountain summit and obliterated the front and sides. Expecting/hoping to replace the screen and be on my way, I went to Verizon to see if they could help. Right away, they let me know I should go to Apple to get my screen fixed (which I've done and it's less than satisfying), or I could pay less and upgrade to a new phone. I was so sad to have to abandon my iPhone 5 for a 6s (yes I'm SUPER AMERICAN, I know), but the salesman, William, was so helpful and really hilariously attentive to my needs. He broke down each month's fees, was straight up about costs and taxes, and patiently explained the new FCC regulations regarding the two year contract/month to month agreements. All in all, I walked out with a new iphone, cheaper monthly bill than previously, case, and glass screen protector for $150. This salesman clearly knows what he's doing. I'd try to get him when you go- he seriously knows his stuff and will help you in any way you need. I usually DREAD phone appointments, but this was actually enjoyable and helpful. Great job, Verizon, for hiring this guy! Having sincere salespeople makes me want to go back whenever I have a phone issue.

Not helpful at all. Would never go here again. Awful attitude the guy I spoke to he was red…read moreheaded just incase you go in there. Rushed me out the door wouldn't help me with getting a new phone ordered or switching mine to their service. Terrible location

I had the privilege of dealing with the assistant manager Mike today. The experience was amazing…read more He is extremely professional, knowledgeable, personable, patient and just a great guy. He helped me out tremendously.

Run, don't walk so you can get some incredible deals. Outstanding service at the Westbrook location…read morewhen I was looking to move from Spectrum. They spent a good amount of time w me explaining my options and continually searching their promos to get me the best deal. I left with my new tower, plugged it in when I got home and voila! I am receiving fantastic reception (didn't change my connection at all for TV or computer) and not held captive by Spectrum and their ever-changing promotions. $30 for internet - locked in for Life with Autopay - Netflix and Apple TV for free (another $20 savings) $85ish for phone - includes apple watch $73 for YTTV (separate purchase - may be looking for an alternative) No added taxes or fees! Total Savings after adding YTTV is still a little more than $80 a month and my internet is locked in for life. Store Manager: Devon Associates: Lacy, Autumn and Anna Maria All were just great. Patient, extremely knowledgeable and fun.

From the owner: Visit the T-Mobile store in Westbrook and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 11 Main Street can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.