This UPS is in a highly trafficked area of Portland and parking is DIFFICULT. Hopefully you'll be…read moreable to score a free 15 minute spot on Marginal Way (though, I've been known to use the Trader Joe's lot and dash across the street in desperate times). It's a smaller UPS compared to many others, so it can get congested with customers quickly; like just three or four people and it feels claustrophobic. The store is usually very clean. And when there's no one else in line, you can get in and out very quickly. It's easy to drop off prepaid boxes (though there's not a lot of counter space; one big box and you'll have to start stacking), it's easy to have them scan/process QR codes for Amazon returns, it's easy to email the store for prints (and they're super patient helping with that). The biggest issue is their staffing. Sometimes there's only one person working (it's infrequent that there's anyone within sight when I first enter the store; sometimes the person in the back will shout-out a greeting though)!. Picture this - because it happens often here -: three customers (one who needs thirty prints in color, one who doesn't really have their box taped or even the address they were sending their cookies to, one who needs to just drop off a return) all walk in at the same time vs one employee. Let's be patient and appreciative out there, folks. Open 7:30am to 6pm Monday through Friday; open at 10am to 4pm on Saturdays. Closed on Sundays.

If you ship from this store, and your package is lost, you have to wait for the owner to go to…read morework, in order to file a claim with UPS. The owner is the only person who can file a claim. UPS will not allow recipients to file a claim if their package is lost. Only this one person, at the store where you shipped your package. In my case, my medication was lost in the system, somewhere in Massachusetts. I called Friday morning, and was told the owner won't be in until Tuesday. By the time my claim is filed, my reserve medication will be gone. I wish I'd used Fedex.

Exceptional customer service, extremely helpful and very friendly! Nola went above and beyond to…read moredeliver amazing results today! THANK YOU!!

I love coming here for all my shipping needs! The individuals who run it are always friendly and…read morehelpful. I always pick this spot as they really do it all, and if I'm ever needing a new piece of tape or help packaging something, they help me. I sometimes ship things through Facebook marketplace or as an Amazon return and while doing that, despite declining a receipt because it was "no longer mine," was given the receipt anyways and told I should hang onto it in case any issues arrive where people are saying they didn't receive what I sent. I appreciate them looking out for their customers and really making the process as smooth as possible! I never leave feeling like I spent a lot of money as everything always seems reasonable priced. Definitely recommend coming here if you need to ship something!

They are awaits efficient and friendly and professional no matter how long the lines is or how…read moreunprepared some people are to mail their package

They F-ing suck payed for overnight delivery didn't get delivered until next day the asshole said…read morethey couldn't find address it was same address as before rot in hell scumbags

Personnel in the store are friendly and helpful. However, this location does not offer or accept…read moreUPS My Choice member benefits. Will not use this location again.

This is secretly the best UPS Store in Greater Portland…read more Yes, the inside is a little beat-up, but in the favorite-comfortable-old-sweater-you've-had-for-a-million-years-and-will-never-get-rid-of-regardless-of-holes-and-stains kind of way (mine is a gray hoodie that reads "NYC" that I've had since I was in high school; the stitching of the hood has begun unraveling - while I'd never wear it in public, I wear it almost every single night before bed). This particular store is also small and can get crowded very quickly. However... The staff here is my favorite staff anywhere. I digress: see, the thing is Falmouth isn't Portland. Portland is Maine's city - hustle, bustle, places to go, things to do, lists to make, fast fast fast, zoom zoom zoom. Everywhere outside of Portland is Maine. Where we slow down a bit, and we aren't rushing off to places to see and be seen at, and people take the time to get to know their neighbors. THAT's what this UPS Store does and is. Regardless of how busy they are, they take the time to get to know each.and.every.person.that.comes.through.their.door. They also remember their customers after just one visit (and they remember personal details too), their customers also talk to each other like old friends, and if that's not your cup of tea, guess what? They have no problem with you just leaving your prepaid package on the counter -someone will take care of it. It might be weird to be in love with a UPS Store, but if I'm going to go anywhere for my shipping needs... I will *always* go out of my way to come here (side note: it's also not weird that I'm trying to find a reason to ship things just so I can come here to be bathed in this very special, very unique, very warm, when-you're-here-you're-family feeling is it?).

It's rare to have a great experience at places like USPS or UPS these days, and I get it, sometimes…read moreit's hard dealing with people. But this location is unlike the rest. I've been coming here for years and it's never once let me down. The staff, most of whom I've dealt with at this point, are always kind, friendly, and genuinely eager to help. Today I had to ship an incredibly large package, and the young man working went above and beyond to make it easy. That's just par for the course here. I've done returns, shipped boxes to international destinations, printed documents, and every single visit has been a good one. The ample parking doesn't hurt either.

This UPS is super convenient off Route 1. It shares a very small parking lot with several other…read morebusinesses in a surprisingly busy shopping building (that houses a pizza place, a nail place, a hair salon, etc.), so be careful navigating in and out. The interior could probably use a deep clean. Usually I'm just dropping something prepaid off (which is so easy to do with the ample counter space), but a few times I've had to wait to ship something out. I'm sure they're busy/actually doing something, but it has felt in the past like there's more employees behind the counter standing around talking then actually helping customers. The last time I was there, the person helping me ship out a package was friendly though!. Open 8am Monday through Saturday; closed at 6pm daily (except on Saturday when they close earlier at 4pm). Closed on Sundays.

Solid shipping, copying and notary service. Even helped us to copy photos for an unexpected…read morefuneral, knowing we had a very tight timeline. Have stopped in numerous times for random things and they are always friendly and helpful

The people are wonderful especially Josh very helpful very smart great place!!!!!!!!!¡!!!!!!!!!!!!read more

Great place! Friendly service. Arrived to a wait line that…read morewent quickly. Excellent customer service.

Had a problem getting a package delivered and when I went in to talk about my expensive and…read morefrustrating experience, lackluster dudes behind desk shrugged and told me "all we do is put the label on the package" and blew me and my concerns off. I didn't ask for a refund, just accountability and/or some curiosity about what happened. I got huge attitude. basically "sounds like a you problem" from those who supposedly are there to help. Will never go here again. They do not give a flying UPS package.

So grateful for Beyond the Box! EXCELLENT customer service! I screwed up an address which took them…read morea lot more time. The lovely woman could not have been nicer, despite being very busy. I really appreciated her going the extra mile.

I went in for some file folders. She didn't have any to sell but she gave me a few, requesting I…read morepromise to come back! Excellent customer service. Thank you.