Very good store, very friendly, neo was able to help my mother with her devices He also gave us new tips about our new devices. read more

Acting like know it all but they don't ! Super annoying. Went twice in a year and always have to go to Costco after for them to fix whatever these guys did. Worm go back read more

Went to T-Mobile today and was helped by Maryann. She was very patient and helpful and always receive great help at that location! Very much appreciate Maryann's outstanding customer service and help. read more

Muy mal te proponen una oferta y no te la respetan y luego tambien los cargos ocultos me dieron un intercabio de un cell sin cargos y resuta que me me van cobrar por mes lo del cell! read more

Neo and the bigger dude are both tools. Order was wrong, then cancelled and promos werent applied or explained. Now stuck calling 800 # to square things away. Just stick to calling the 800 #. Dont waste your time. read more

My bf & I stopped by this store because we tried to contact T-Mobile via phone support and 3x messed up on upgrading phone as their 20+ yr customer. Initially the free phone upgrade + tablet ( along with bill credit for 1month) was supposed to be sent out & it was shipped to wrong address after being on the phone 1+ hr. 2x we called (again on call 1+ hr) & went back on their word and requested a down payment on upgrade & all sorts of extra charges. Long story short the manager seemed heartless about the whole situation after explaining the scenarios. They did nothing to investigate. The manager & sales rep kept looking away at each person that walked through the doors while we were talking to them. Seems like they have no value & respect for long time clients & just on the hunt for new customers to lock in cuz all they care about is commi$$ion! We ended up walking out with no resolution. Like wtf T-Mobile?! read more

Marcus, the team member that helped us out, was incredible. He was so knowledgeable about the product I was looking to buy, as well as the different plan options. He helped me upgrade my plan to maximize my benefits, and was extremely helpful in setting up my new device and transferring all of the data over. Not only that, but he managed to help out multiple customers in an organized fashion. Every person that walked in the store was immediately spoken to with kindness! Marcus is an incredible employee, we're grateful for his support! read more

They have been so helpful to us, even w/ questions your teen can fix (not answer) most of the crew at 'my' location is friendly, professional and patient. Take the kid that was short and in a hurry, to loose a sale... well he didn't last long. Thanks T-Mobile read more

They are of NO HELP - all their employees say is "I don't know" - well who does? Response "Well I don't know." Both online and in store customer service did not understand their bill nor could they explain to me why I was double charged or why I had services added to my bill that I did not approve of I'm not gonna call out names however their customer service needs a little more education in their products and services and billing because if a company can't answer it's on billing questions then who can? read more

I recently went into the T-Mobile at the Temecula Mall to buy a new phone. I usually dread such things but it had to be done. My daughter was inheriting my old Apple XR and I was purchasing a new Apple 14. I must say I've never had a bad experience with this location or any T-Mobiles for that matter. Everyone is always so kind and helpful. They make it super easy to do business because their customer service is excellent! The transaction only took about 40 min and all went smoothly. I will continue to do my business with them for years to come! read more

I've been a T-Mobile customer for over a decade. The entire time, data device is weak or none existing along Temecula Pkwy, in Temecula, CA. Constant promises they they are adding a new 5G tower in the area. No service, even in the parking lot where there is a T-Mobile store! TV commercials bragging about best nationwide service, than any wireless provider. That is total BS. I am considering becoming an anti-T-Mobile customer. Wake up T-Mobile CEO. I might only be one customer, and I realize if I left, it wouldn't hurt your company. But you stink at getting the coverage in the area I'm posting about. Do something!!!! read more

Brought a phone in for an exchange. Waited about five minutes for Hugo to arrive and help. He thoroughly checked it out and just before we were about to leave, I asked for some advice hooking up my new phone to Apple Car play in my car. He went out to my car and got it working. That's customer service! read more

Good service....a little slow to figure out some issues but overall a good experience

Don't ever use "Auto Pay" because they charge you for things that you didn't ask for and they can't tell you why they charged you. Also very poor service since they put up their supposed "NEW" cell tower. I had been receiving two to three bars on single strenght, but now with their "NEW" tower i have one and or "No" bar coverage.;; read more

Hugo! Hugo! Hugo! What can't I say about Hugo!?! He was truly wonderful! We walked in & waited a bit (they are under staffed, I'm sure of it). Today my son & I popped into this store to sign up as new customers w some deal they are having. Hugo was so fast, yet calm even though the store kept filling up w more & more customers. Hugo deserves a raise. Good job T-Mobile for hiring such a nice & efficient guy. Now keep him. read more

Upgraded to new Iphone 15 Pro Max. I was supposed to get $1000 trade in for my old Iphone 13 Pro Max. My bill with the 55 year old plan was supposed to be $63.00 per month. Reality is that non of that happened. The person on the phone from T-Mobile was a complete idiot and did not know what they were doing. They hooked the wrong plan to the wrong promotion so now my Bill is $125 per month up from $85 at Verizon and no one gives a sh**. I am sorry I moved from Verizon to T-mobile and as soon as my contract is over T-Mobile can go F*** them selves. read more

Needed a prepaid, easy to deal with and very helpful. Thanks Hugo.

The worst service you could possibly ever get T-Mobile why even spend the money on a phone service it does not work that does not work

Don't waste your time at this location. Sales person Ashley would prefer not to sell any phones and would rather you walk out and go to a different location. Worst customer service I have ever experience. She refused to even look at the phone in question we needed help with. I would give Ashley and this location 0 stars if I could. read more

My wife went to get phones for her and I today she literally had to come back to the house to get me because the "manager" had charged her double what she was supposed to pay and charge our debit card without authorization the second time taking about 1k out of the bank Then when we showed up to get this fixed they said they can give us cash back for the first and only actual authorized transaction but the other 450 dollars was not them even though it was charged from their store Pretty shitty experience read more

Made me wait multiple times Was somewhat Malicious, to play like they can't help, to slack of work If you run into problems just look up T-Mobile hr number and do what I did! Call hr dep. , Get help from them and report the store read more

To start this review is old because I posted it under the wrong store location and had to search for it when asked... MERP.... I visited this location on yesterday, 10/16/21, around 2:30 in the afternoon. I was immediately greeted and assisted by Ryan. Ryan was terrific in helping walk me through the process of what I needed to do to change over from a sprint customer on a family plan to a t-mobile customer with my own account. He was extremely patient and answered all my questions and told me to come back if i needed any further assistance. After returning home to start the process online once I was setup I went straight back to the store. About 2 hours later I was back in store and once again immediately greeted by Ryan, Val, & Tony. All 3 were so helpful! I honestly wish the t-mobile stores where I live had the type of EXCELLENT customer service that these 3 provided. Val helped transition me completely with changing over my phone number and setting up the account that best fit my needs. They even made sure to call my phone and use my phone to call out before I left the store so that everything was in guaranteed working order before I left. I cant begin to thank them for all their help and would most definitely recommend this location for all your t-mobile needs!! I live in Hawaii and I come back to California once a month so if i ever have any problems ill be sure to visit this store exclusively! *** Updated***. Additionally, my mom went in a few days later and the same EPIC TRIO: Tony, Val, & Ryan, helped my mom with getting a new phone, replacing her old one, and setting everything up. She doesnt have yelp and asked me to write a review for her! She also would HIGHLY RECOMMEND this location and more specifically this trio for any and all T-mobile needs! - Alicia Hughes read more

Worse place you can do anything just pass by today ask about bogo plans the Laddy today 12/23/17 7:50pm totally rude I ask if I can get a flyer and she answer if you don't believe me call customer service all I want it it was a freaking flyer to take it home lol won't come back ever again. Her name was Juliette read more

Valentina was super helpful! Explained everything in a way that was easy to follow. She's wasn't pushy or overly "salesy" she was kind, honest, and patient read more

I went in to change my plan, had a great customer service experience with Caleb, he helped me get everything taken care of, and a couple of other things that I didn't know about. I would definitely recommend this store to anyone looking for great service with a smile. read more

For all the seniors who have phone they have 2 Lines for $60. No joke Good deal. I have my son signing up with me so we both can share the bill. Such a great deal. This location is new and has good customer service as well. read more

T-Mobile - Mobile Phones Near Me - Temecula, California

It all started with a phone call to the store that made me want to switch my carrier. Annica answered all of questions, gave me options, and offered to go over the same information again, once I came to the store. When I arrived I was greeted with a warm Hello! How can I help you? And I said I'm Josue, she instantly remembered what I was looking for and brought me to her station. She was very knowledgeable and helpful in the changing of carriers. Even letting me know what my previous carrier might ask to when I should be expecting my new phone. One thing I respect about T-mobile is the pricing. She told me exactly how much I would pay and if it went up to go see her and she will fix it. I am huge on customer service because that is an idea that seems to have been lost in today's world but she did an amazing job at it. I am leaving Sprint, which I no longer recommend, and will be joining the T-mobile family. I do have a an update: I went in to order the I-watch 3 with Annica and once again she did an amazing job at helping me out with the 1000 questions I had. If you are looking into a carrier, I recommend T-mobile. read more

T-Mobile - Mobile Phones Near Me - Temecula, California

I went in this store with a few questions on my phone that I have had some WiFi issues with. Ceasar C was incredibly helpful, even though my mood was fed up with trying to find service. I was very happy with the way he handled my situation and was patient with my complaints. Thank you! read more

Terrible, horrible, ridiculously unprofessional customer service. I will NEVER use T-Mobile again and have filed a complaint.

I called 6 t mobile stores in the area and this is the only one that answered my call. Ryan and another a worker in the store were both extremely nice and helpful. Worth the drive from French valley! read more

These folks, starting with Martin & Trevor & Hugo are expert & knowledgeable. They display an extra measure of patience with users who are not very tech saavy. I drive past several locations (miles from home) to utilize their services - that's how good they are. read more

I've been having problems with service for months now. Our internet is so extremely slow! We can hardly even use it. I've called and spoken to representatives multiple times but nothing helps. I'm paying all this money for something that doesn't even work. I've been with t-moble for years and I cant wait until I can leave and go to a different company. read more

We waited for nearly 1 hour to get helped but I do have to mention that Mandi gave us an excellent service and she made our experience excellent! read more

Went into this Temecula store & was helped by Hugo. Cannot say enough how much he helped me (was having horrendous customer service from AT&T) & I became a new TMobile customer that day!! REAL unlimited service at a great price & a wonderful employee in Hugo!! Thank you read more

I went into your Temecula Promenade location to get a new phone and was helped by Jay. When it comes to modern technology I am what you might call a dinosaur and don't understand a lot of the intricacies involved. Jay put me at ease and answered all of my questions. He made the whole experience really relaxing and when I left there I knew everything I needed to know. Just really superb customer service and I'd like to say thank you. read more

Just switched to T-Mobile from Sprint. Richard the Manager and Hugo went above and beyond to make the switch effortlessly while saving me a ton of money. In fact they searched each individual product for the absolute best deals and found some that I was not asking or expecting. needless to say - the Fam is happy! Thanks guys! read more

Hugo Coria was so helpful! He was professional, knowledgeable, informative, and very friendly. My husband brought me in to buy the new OnePlus 6. I've been an Apple girl for 10 years and Hugo made the transition to a droid seamless and easy to understand. It was also very quick, which we were grateful for since our toddler was with us. Thank you, Hugo! read more

I visited this store with an upgrade question. Richard and Cheli, greeted me right away. They were both friendly and understanding about my needs. The stores' employees are all great! Their customer service levels are up to par. On a side note.. the stores interior is very very cool! They way the counters are set up provides a more personable experience. The store is bright and airy and they offer plenty of up to date gadgets to go with your phone. I would highly recommend this Tmobile store! . read more

We had to wait for a while to get someone to help us, it was a bit of a wait but when we got help the person that helped us was very kind and helpful! This is a great t-mobile read more

I came in and was helped by Mandi. She was great, Super patient with explaining our service and our new phones. Thanks for everything Mandi!! read more