Cancelled my personal account after 7 days. Ive been a customer of Verizon for over 20 years on my…read moremoms Verizon plan. I decided to get off my moms plan and get my own plan. From day 1, Ive had nothing but problems, CSR rep from another country deleted my account and my promotions, added a new account and someone tried to order a phone on my new account and Verizon didnt take responsibility for it. Also, my bill each day for the last 7 days with Verizon was more and more. Started out as 133.00, then 146.00, then 162.00, then 196.00, and finally 204.00 for a 1 line plan with no extras!!!! On January 18th, cancelled my account and switched to a different carrier. Was told by the CSR of Verizon (5th person), I could take my devices to the store where I made the purchases. So, we went to the Arizona Pavillions Cortaro location and it was there I explained about ALL the things I went through in the last 7 days with my new account. The CSR went to the "supposed" manager, Guadalupe, and she straight up stated she was not taking back the devices and it pretty much was not her problem!! She was overtalking both me and my husband when trying to explain everything that had happend and she was not willing to provide the "excellent customer service" that Verizon says they provide. She was resistant, rude, not helpful and could care less about my situation or what we had to say. She should not be in a management position, or any kind of higher up level, she is not for the customer, unless you are there to make a nice, big purchase!!! I will NEVER go to this location ever and BUYER BEWARE!!!! Verizon practices Bait and Switch methods. They are friendly and helpful when you want to spend money, but after, you are just another customer and could care less about helping you. Verizon will mess up your account, say they are there to help, but they dont even document your account. After only 7 days, I have switched carriers and will continue filing my reports to the BBB, Federal Trade Commission for Bait and Switch tactics, and the Attorney generals office!!!!

Placed an online order and opted to pick it up in store. The gentleman who assisted me was friendly…read moreand efficient. Thanks for making the purchase easy!

reached out via Facebook marketplace listing to inquire about phones they had available. The post…read morebelonged to a female named Mags - she was completely useless with providing information and her customer service was absolutely lacking. I was in the market for a new phone but at this point I'd rather pay full price to my phone carrier to spend a penny at an established with poor customer service and zero regard for their customers. Very disappointing.

Brandon, the owner of the Phone Repair Hub, is terrific. He replaced a battery for my iPhone 13 for…read morea reasonable price and showed me how to deal with some technical issues for free. He couldn't be nice or more knowledgeable. Pat r

Great experience, brought it in and they were very nice and informative, did a diagnostic and didnt…read morecharge me because it wasn't a big hassle. 10/10 Recomend

These guys are top notch! They are extremely helpful and knowledgeable. They give advice on certain…read moreissues without a cost and when you do have a legit repair they are fast and friendly.

I bought a phone for me and for my wife here and renewed our phone plan. Mike O. was very organized…read moreand helped us navigate a better phone plan. We love our new phones. He and the other staff working there that day were friendly and helpful. It was busy in there too. They all had excellent customer service skills and were knowledgeable about the products. We need to mention Mike's name again because he was just Awesome!

I recently moved to Tucson and had been using ATT in the Bay Area. I was receiving poor reception…read morewith ATT so decided to switch over to another carrier. ATT did everything they could to prevent my departure. I even went into their store near my residence and the man was extremely rude. Needless to say ATT will never get any of my business again.

Norma was amazing & had awesome customer service. Was able to help with all questions & had…read moreexcellent knowledge. I would come here again for any problems or questions thanx to her

FANTASTIC service provided by Fernanda, Jason, and Jesus! Great patience, excellent communication,…read moreand they each respectively went above and beyond to help me add a phone to my account and installed a desperately needed eSIM. Such a wonderful customer experience at this location! Thank you!

Great friendly customer service. Very helpful to seniors…read more I needed a new modem for some reason and they gave me a new one to replace the original one. I managed to install it myself.

Trying to return internet and tv equipment that had been rented by my mother's late husband who had…read morerecently died. Arrogant employee refused to accept them because I was not the deceased person who rented them. I returned the equipment to the rest home as they said they had originally called xfinity to pick them up. Xfinity seems to think refusing return of their equipment is a smart move. They watched the equipment leave while all sources of payment have been cancelled and renter is deceased. Make it make sense ...... Resthome staff all said they had terrible treatment by xfinity.

Do not ever go to this T-Mobile store. It is the worse place to do business!…read more I ordered a replacement phone and got a text it had arrived and to pick it up within the week. I went in on Friday and they said they couldn't do it. The employee said the manager had to give him permission before he could do it but the manager was at a different location and wasn't answering the phone. He said he would have the manager call me and said he couldn't help me. The manager never called. I thought at the time that I was getting the brush off which turned out to be true. Two days later I tried to get my phone again and the employee told me the manager wasn't there again and he couldn't do it. I told him that the text said I had until Thursday to get the new phone or they would send it back. I told him I have to work until Friday so it needs to be done today. He said my only option was to cancel it and reorder it through another T-Mobile. I called another T-Mobile (45 minutes from my house) and they said they couldn't do it over the phone and I would have to drive there. I drove to the T-Mobile which was nice, professional, and helpful, cancelled my order and reordered. Kind of stupid and a waste of time but I had no other choice. I will never go back to the Oro Valley T-Mobile and I don't want anyone else to have to experience what I went through.

Customer service not good. Too long of a wait just to ask a question at this location. It used to…read morebe good when there were two young ladies working there, but now, two guys with no customer skill sets. If you're a customer, you may want to speak up and ask of any appointments maybe ahead of you as they won't tell you. When you've been waiting for 45 minutes and someone else walks in the door and gets service it gets very annoying. The sales person should at least let you know who's next whether you have an appointment or you just walked in .

I and my 2 sons have visited Metro by T Mobile on Sat 10/24 at 3 pm. Address: 4229 W. Ina Rd,…read moreTucson AZ. I wanted to sign up for $25/mo promo they run recently, for myself and my son. There was only 1 sales associate0 young short girl. I have spent around 20 min clarifying the terms and the price. I have selected a new Motorolla for exchange for my old iPhone, and my son selected a new iPhone to exchange for his old iPhone. The associate told that monthly pmt for Motorolla w/b $25/mo, and monthly payments for iPhone w/b $30/mo. Then I told her that we need to drive home and save our pics/ contacts from old phones to PC, and we will be back in 1 hr. In 1 hr we came back and she "fired" from the entrance that monthly payments for iPhone w/b $60/mo instead of $30/mo. I was shocked because I was expecting the promo price they advertise, which she confirmed 1 HOYR AGO. In a normal tone, I asked how come the price has changed within 1 hr? She immediately raised her voice and "fired" back: "right now!". I asked again "How?" She ran hysterically to the phone stand, without any excuses, swishing her hands and firing back that she just tried to cell the same iPhone phone to another customer, and was not able to sell for $30/mo, because the system would not let her. I silently walked the boys back to the car without saying anything, because she was very aggressive. I returned in 1 min and quietly asked her contact number for her manager. She hysterically ran out from her desk and started yelling at me right in front of my face. She screamed once again that the price has changed, and every time I tried to ask her a question she yelled that I have a very bad accent, "reminded" me that I am a foreigner, and demanded me to "leave her store immediately" otherwise she will "call the cops". FYI: I live in the United States for yrs, I am a US citizen, I have 2 BA degrees, and work as a controller. NOONE EVER acted more racist and aggressive towards me as this person. I am shocked not the way they sell phones or educate their employees, - I am shocked they hire and retain employees who treat customers in such a racist and aggressive manner. SHOCK. i am asking management to follow upon this outrageous behaviour, the store has a camera-WATCH

Saw a review about this place and was pretty bad so not coming here ever unless I see some changeread more

The Manfolk thought he had a crack in the screen of his Iphone. I found RSR after searching on…read moreYelp. We stopped by on Saturday and Jesus was there to assist us. Jesus checked out the phone and found that the screen was in perfect condition and it was only the screen protector that was damaged. He replaced the protector as quick as a bunny and we were on our way within ten minutes. Jesus was kind, knowledgeable and professional. They have three locations in Tucson so they are very conveniently located. I'm thankful we found them and know that we will take all of our techie stuff to them in the future.

phone lasted 5 months now doesn't turn back on randomly…read more very laggy glitchy screen like if they use cheap parts also not the most professional