THE ONLY PLACE you need to go! I went to so many different…read moreplaces before finding Cell Phone Specialists and none of them were able to figure out why my phone was not turning on. Cell Phone specialist was able to figure out right away what the issue was and I was able to retrieve the data. We all know how much data is sensitive and precious especially when we think about all our family pictures. Don't waste your time going to other places, and start heading there! I truly recommend Cell Phone Specialist.

Very quick repair and high quality parts used. Friendly, and easy to work with. Thank you!read more

Because of convenience we used this store to both buy new phones as well as routine questions. When…read morewe went to buy an updated replacement Jesse was more than happy to sell us a new Apple 16 Pro. He told us a spare phone I had was eligible for a $1,000 credit applied to the purchase. However, when we was about to accept the phone he said the phone was not eligible, never indicating any issue BEFORE we purchased the phone. Long story short -- poor customer service including not picking up the phone when we called and making excuses -- needless to say regardless of location we will never return to this store. Feel free to contact us if you need more - -glad to help other Vienna residents.

They will scam you. Make sure you ask what they are adding. They told me $21 / month and they added…read more$48 / month - also apparently they are an authorized ATT dealer but they are not an actual ATT store.

Spent $165 getting mt iPhone 12 pro max rear glass replaced, it lasted less than a day before it…read morebroke. It was an aftermarket glass that was worthless. My phone now has 3X as many cracks in it than before the repair. They said they might give me $30 off a second repair, why would I want junk parts again. Use another repair shop

I have insurance through AT&T. I filed a claim for broken back glass and mic at 10am. I called back…read moreat 12pm to check on my claim if I could come in. They told me they still don't have the claim available. I asked them how long it usually takes for claims to come in. The employee told me an hour....sir it's been two hours. I've been trying to fix my phone for three days now and all they do is give you the run around probably until you don't show your face anymore. Seems like they have too many claims to handle for 2-3 employees. Mind you I pay monthly for insurance so I expect way better service and quicker service. I just need a replacement because that's what the employee told me they do for broken mics. I just want to fix my phone so I can upgrade my phone and get out of yalls hair. Employees are nice but seem lost and misinformed. Customer service needs a lot of work.

I cannot recommend Micro Solutions enough. My 2020 iPad Pro stopped charging, and a major repair…read morechain (uBreakiFix) sent it away for weeks only to tell me it was unfixable. I brought it here, and they diagnosed the motherboard issue in minutes using a specialized tester. Not only did they fix the board within a week at a very fair price, but they also discovered that the previous shop had left loose screws, damaged the screen, and internal damage inside my device. They salvaged a "dead" iPad and were transparent throughout the whole process. If you have a complex repair, skip the big chains and come here first!

I was extremely pleased that my phone problem was diagnosed quickly and the solution was reasonably…read morepriced and not the higher cost I had feared.

Esra helped me pick out a case for my iPhone and it was very pretty!! She was very patient, kind…read moreand professional!!! Thank you so much!!

I usually come here to get my cases, because their cases are so pretty. People always ask me where…read moreI get them and compliment my phone case. I like a little bling bling on my cases, and they have the exact styles I want. The service here is relatively cheaper than other places like other reviewers have mentioned, and I actually appreciate Ahmet for asking exactly what I want with no pressure. I said I wanted a pretty rhinestoned ring on the back and he took the time to glue it on for me. I always take a very long time deciding what to get and he is always patient, giving his own opinions as well on what would look good on my phone. I recently switched my phone from an iPhone to the new Galaxy, and since he didn't have any cases yet for the new Galaxy, he offered me the previous Galaxy's case for temporary use until the new cases come in the following week. He even said if I need a case right away, I don't need to buy from him and he wouldn't mind. I sincerely appreciated the no pressure aura. He's not selfish, and he gets the job done.

Great customer service giving Taiba at Zagg. She has lighting fast speed. She change my screen…read moreprotector within 30 seconds. I will suggest all my friends to come and see her . Thank You Taiba !!

Fast and easy to get phone screen replacement. Nice service and friendly. It's in the mall is the…read moreonly thing that sucks if you don't feel like shopping otherwise.

I came to uBreakiFix because my laptop lost wifi connectivity and my cousin said it was due to bad…read morenetwork card. I was greeted by Julio, and I was explaining my situation he suggested he knew what the issue was before I could finish or show him the error message I received. He was fairly certain my drivers needed to be changed. He took my laptop and in less than 10 minutes he returned showing me the problem was fixed. I was skeptical, especially since fixes my cousin and myself performed showed success until reverting back. He charged me $20 (it was $30 but I had a $10 coupon) and said if I had to come back for further service it would be applied to any repair charges. Of course when I got home the wifi was not working again. Upon going back, I was met with someone else whom I had to explain the situation to. He suggested I buy some device to determine what the issue is and go from there. I said no, I'd rather they perform any checks without me having to come out of pocket for it. A few days passed and I called for an update, and they confirmed I indeed needed a new network card. What was supposed to come in a few days turned into a week and a half of me calling for updates until the part finally arrived. When I went to pick it up, they wanted to charge me $120 instead of the $100 I was quoted until I mentioned I already paid $20. They initially told me I'd have to pay $60 for a diagnostic fee as well, but they never brought that up again. I received a 15% off coupon they emailed me after my 1st visit, which they applied. I appreciated them fixing my laptop, but they need better communication/customer service training here.

Even though my phone was not able to be fixed, UBreakiFix was a good…read moreexperience and I am glad I went. After a short wait, I was able to explain the issue to the technician who clearly explained repair mode and then went to do a diagnostic. The store is small but there are several chairs where you can sit and wait. The technician was patient both in listening and explaining. When I get my next phone, I hopefully won't need UBreakiFix but it is good to know it is there in case I do.

Let's first start by saying that Craig (I sure hope that was his name as it's the only thing coming…read moreto mind) was a phone saver! I came here on a Tuesday afternoon after what seemed like a ton of unsuccessful experiences with Verizon (via the online customer service tool and another Verizon location). Due to prior Verizon customer support not being able to determine a successful resolution to my issue, I was essentially without a workable phone for almost three full days. Upon entry, I was immediately greeted by Craig who asked what brought me in. After I explained what my issue was and explained my experience thus far with Verizon regarding this issue, he immediately assured me that it was a quick fix (which it was). He quickly learned that the last step of setting up my eSIM was unfortunately not completed successfully (which was activating the eSIM) which caused none of my calls, text, and internet services to work without WiFi. With his knowledge and expertise, I was probably at Verizon for all of 15 minutes, if that, and left with a working phone. Big props to Craig, who allowed me to leave as a satisfied customer.

I have been going to this Verizon store since 2020 when I worked in a nearby office building. I no…read morelonger work in that area but I now go out of my way because of the very kind and helpful support I have received from the staff, especially Everett Kline. Mr. Kline has helped me over the years with many issues related to my Verizon service, including today. I am extremely grateful. I drive there all the way from Springfield because of the extra support and expertise.

He didn't have my Weird Apple Accoutrement. He sent me to Target, which had a bunch of dusty ones…read more Honesty, courtesy and service. Go there.

sowrov Did an amazing job today, definitely coming to him only well the store. gave me his honest…read moreopinions and i baught goodies. Amazing store as costumer service 10 Star

I bought a brand new phone, and today when I tried to get it activated, Verizon did something…read moremaking it impossible to continue my chat, to call them, and even to reach them on their website! In fact, even though my Verizon wireless service has no problems with the Internet, I am unable to make any phone calls to anybody. Why didn't they try to reach me when this happened? They knew there was a problem. I will try to reach them by email. UPDATE: They disabled their email support in 2018.

I hope this is taken in the constructive spirit I'm writing this in because my goodness. My initial…read moreinteraction with the staff here was me purchasing new phones. A young sales associate assisted, he seemed to be in a hurry, told me how his baby mother trapped him (TMI). We didn't even know the transaction was over, he just walked off. They sent the kit for me to trade in my old devices to an address I haven't lived at for YEARS because he didn't even bother to verify my current mailing address. I went back to the store thinking I could just trade in my devices when another sales associate gave me the wrong shipping label, so I am glad that I caught that before mailing my devices. It has been very frustrating just trying to trade in devices and part of me regrets ever switching service to this provider. I think there needs to be more attention to detail from the employees in this store.